Category: Time

Not Even Remotely Closed-Minded

| OR, USA | Crazy Requests, Time

(I work in a call center for a higher end computer component company. Occasionally we received calls that need to be transferred to our home office, which is in the next time zone an hour ahead of us. At 4:15 pm (so 5:15 pm, after closing time, at our home office,) I receive a call from a woman insisting that she needs to be transferred to our head department IMMEDIATELY.)

Me: “I’m sorry, but our head department is closed for the day. I can see that you’re in California, so I can assure you that you can call back tomorrow anytime between eight 8 am and four pm and we would be happy to redirect your call at that time.”

Caller: “What do you mean they’re closed?”

Me: I mean that everyone in that department, and indeed in the whole home office, has gone home for the day.”

Caller: “Well, that’s not going to work for me! There should be someone there!”

Me: “Ma’am, may I ask where you’re calling from?”

Caller: “My home, but I don’t see what that has to do with this, you little s***!”

Me: “I assume due to the nature of your call that you worked today, is that correct?”

Caller: *sheepishly* “Yes…”

Me: “And did you hang around after your department closed?”

Caller: No, why the f*** would I do that? What are you, an idiot?”

(At this point I remain completely silent, waiting for her to realize what she’s just said, and after a few moments I hear:)

Caller: “Oh, F*CK YOU!”

(She hung up without another word. I was let go shortly thereafter, although I was told during my exit interview that I had officially accomplished the funniest reason to be fired in company history, so there’s that at least!)

Not Very Closed Minded, Part 23
Not Very Closed Minded, Part 22
Not Very Closed Minded, Part 21

The Lighter Way To Not Be Closed Minded

| Merseyside, England, UK | At The Checkout, Time

(I’m the foolish customer here. I walk into the mini-mart near my house late one evening, pick up a basket, and start shopping. After two minutes, there’s a surprised cough from behind the tills.)

Cashier: “Um, you do realise we’re closed, yeah?”

Me: “Oh. Are you?”

Cashier: “Yeah, the shutters are down, the lights are mostly off, the barrier is across the car park…”

Me: “Oh… OH! Sorry! I’m far, far too self-absorbed to notice something as subtle as the shutters being down and the lights being off.”

(The cashier bursts out laughing.)

Me: “I’ll go. Sorry to have delayed you going home!”

Cashier: “Nah, don’t worry, I haven’t cashed up yet; I’ll put your stuff through for making me laugh.”

(I really have to start paying more attention to my surroundings!)

Not Very Closed Minded, Part 23
Not Very Closed Minded, Part 22
Not Very Closed Minded, Part 21

Zoned Out Of Time-Zones

| KY, USA | Crazy Requests, Geography, Time

(At work, we have the ability to check stock not only at our store, but at other stores in the immediate vicinity. We can call those other stores and have them hold items for customers.)

Customer: “Do you have the larger size of this candleholder in stock? I’d like to take a look at it.”

Me: “Well, I haven’t seen it, but maybe we haven’t gotten it in yet. Let me check for you.” *I check the availability and see that not only do we not have any, but there aren’t any in the local stores* “Oh, it doesn’t look like we have any in stock here or in town.”

Customer: “That’s okay; I was asking for my sister. Do you know if the stores in California carry any?”

Me: “I couldn’t tell you.”

Customer: “Can you call them?”

Me: “Ma’am, even if I knew any of the California stores’ numbers, I couldn’t.”

Customer: “Why?”

Me: “Because it’s six in the morning in California. They probably won’t open for a few hours.”

Customer: “But you’re open now.”

Me: “Ma’am, we’re in a different time zone.”

Customer: “Can you call them anyway?”

Me: “I’d love to, but again, it’s very early in the morning there.”

(I check the inventory again and notice something about the category of the item.)

Customer: “Can you please just call them?”

Me: “I could, but it wouldn’t do much good. This item is online only.”

Please Leave A Message After The Snappy Tone

| WA, USA | Crazy Requests, Time

(My dad is the pharmacy manager and is bringing me in to job shadow him and his coworkers. My dad is well-known and well liked among most of his customers and has never shown anyone disrespect before, being an easy-going and reasonable man. He’s in the middle of unlocking the pharmacy as it is ten minutes before opening, and already there is someone at the drive-thru.)

Customer: *immediately as the technician turns on the speaker* “Why aren’t you guys answering your d*** phone?!”

Technician: “I’m sorry, ma’am, but we only just opened. Can I help you with anything?”

Customer: “You can get me my prescription. How dare you keep me waiting any longer than I already have?!” *note that she only just got here, as have we*

Technician: “All right, ma’am. Just one moment.”

(The technician takes her information before turning around and give me a knowing exaggerated look. I resist giving the customer the finger as she huffs and turns to her daughter in the passenger seat who rolls her eyes as the technician talks to my dad. My dad comes over to speak with her and give her her medicine.)

Dad: “I’m really sorry for the wait, ma’am, but we haven’t opened the pharmacy yet. Here is your prescription.”

Customer: “You WOULD’VE known I was coming if you just answered your d*** phone!”

Dad: *with high level of patience and positivity that I can only ever hope to achieve* “I’m sorry ma’am, but again, we have only just started opening the pharmacy. There was no one here to answer the phone until two minutes ago. I hope you have a good day.”

Customer: “Don’t get snappy with me! You should always answer the phone!” *drives off*

Dad: *shrugs at me* “She’s not a regular. She probably doesn’t know our hours.”

(Everyone got back to work and the rest of the day went on pretty peacefully. It was only later that my dad checked the phone and found thirteen unheard messages, from 2:43 am, 3:11 am, 4:13 am, etc. All of them had no actual messages and were silent. Three guesses who they were all from and the first two don’t count.)

Not Very Closed Minded, Part 23

| MI, USA | Time

(I work at a women’s clothing store where you can open a credit card. You can also pay off your card in the store at the registers, and often people will buy clothes with the card and then pay off that amount, or that amount and more off their store card. A woman walks in at about 8:30 one night to shop; she comes up to my register at 8:55. Like all of the stores in the shopping center we’re in, we close at 9. I’ve been working since 2 after having class all morning; I’m really ready to go home.)

Customer: *holds up her store card and a bank card, but doesn’t indicate which card she’s talking about when* “I’d like to pay with this card and then with this card to pay off the other card with this card.”

Me: *very confused* “I’m sorry, let me make sure I understand. You’d like to pay with your store card and then pay off your purchase with your bank card?”

Customer: *sighs loudly and looks at me like I’m an idiot* “No! I want to pay with this card—” *holds up bank card* “—and then make a payment on my store card.”

Me: “Oh, I see. I apologize for the confusion. Let me get that started for you.”

(I ring up her items and then begin the payment process.)

Me: “Okay, your total is [total] tonight. Is that a debit or credit card?”

Customer: “Oh, no. You know, I’d actually like to pay for this with my store card.”

Me: *growing increasingly frustrated, as at this point, it’s already 9:05* “No problem; let me go back a page and process it that way.”

(We finally get her transaction finished. I hand her her bag and then set up a store card payment.)

Me: “So we’ll be doing a payment of the amount of this purchase, correct?”

Customer: “Yes. $100.”

Me: “Okay, so $100 plus your purchase, so [new total].”

Customer: “No! Just $100! What are you doing?”

Me: “I’m sorry, I misunderstood. Just $100 then.”

(I fix that and set up the payment.)

Customer: “Oh, I think I did my debit PIN wrong. Can I do it again?”

Me: *so done* “Absolutely.”

(We do this three more times until she decides that she’s forgotten her PIN for her card. She decides instead that she’s going to write a check. Now since it’s 2016 and no one uses checks regularly anymore AND they run a huge security risk for everyone involved, accepting checks is a long and extremely slow process. At this point it’s 9:10. The check finally goes through and I hand her her receipt. It’s 9:20.)

Me: “You’re all set! My manager will have to let you out because we’ve actually locked you in the store because you’ve been here so long past our closing time. Have a nice night!”

Not Very Closed Minded, Part 22
Not Very Closed Minded, Part 21
Not Very Closed Minded, Part 20

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