Category: Time

Not Very Closed Minded, Part 24

| USA | Non-Dialogue, Time

I work in parts/service at a boat dealer. It’s six pm, late in the year so it’s already dark outside. The salesmen are long gone for the day, and I’ve shut off the sign, locked the gates, shut off the showroom lights, and have locked all the doors except one up front, which I’ll lock behind me when I leave.

I punch out and grab my pop out of the mini-fridge back in the service bay, and am about to make my way around the counter and out the front when I hear a noise.

The front door bell dings and I hear someone stumbling around in the pitch black dark. Gradually, the silhouette of a figure appears, tripping on the rug, bumping into boats and displays as he feels his way around.

Eventually he makes his way back to the desk, looks around at the dark computer monitors in bewilderment, and goes: “Oh! Are you guys closed?”

Related:
Not Very Closed Minded, Part 23
Not Very Closed Minded, Part 22
Not Very Closed Minded, Part 21

No Time-Out

| Arlington, TX, USA | Crazy Requests, Time

(We had a power outage on a Thursday, and Friday morning the power is back on but we have a lot of work that needs to be done before we can officially open. I put a sign on the door that says “Due to last night’s power outage we are closed until further notice.” At about one in the afternoon a customer comes up to the door and knocks.)

Customer: “Do you know when you’re going to be open?”

Employee: “No, sir, that’s why the sign says ‘until further notice.’”

Customer: “Well, can I go ahead and place my order and then you can just call me when you’re open and it’s ready?”

Fourth Time Is The Charm

| Chicago, IL, USA | Awesome Customers, Time

(The studio I work at has an order turnaround time of about a week. Customers can pay to have their orders shipped to their home, or they can pick it up at our studio for free. Our hours are a little strange: we are closed on Tuesdays, we close for an hour midday for lunch, and we close two hours before the store that we are located inside. A woman rushes in to pick up her portraits.)

Customer: “You’re here!”

Me: *confused* “Yes, I’m here… Are you here for a pickup?”

Customer: “Yes! Finally! This is my fourth try!”

(I’ve had people complain about our hours before, so I brace myself to deal with her anger.)

Me: “I’m sorry, ma’am—”

Customer: “Oh, no, no, no. It’s not your fault at all. I mean, could you guys have made it any more obvious for me?”

Me: “What?”

Customer: “Well, when I called on Friday to see if my order was in, the nice girl on the phone reminded me that you closed for the night at 7 pm. I forgot that really quickly because I showed up at 7:45 to a dark studio!”

(She’s laughing as she tells me the story and I start to laugh with her.)

Me: “Well, yeah, we do try to remind people that we close before the store.”

Customer: “Exactly! Then, I tried again on Monday and I came right after you guys left for lunch!”

Me: “Yeah, I know the lunch break is weird…”

Customer: “You need to eat! And look! It’s printed right here on my receipt!”

(She puts her receipt on the counter. It’s got her pickup slip attached to it with our hours printed on it. By now she is laughing hysterically at herself.)

Customer: “She even highlighted it for crying out loud!”

Me: “That is quite a saga!”

Customer: “It gets better! I came in on Tuesday!”

Me: *face-palm*

Customer: “In addition to that also being printed and highlighted on my receipt, there is literally a sign RIGHT THERE that says you’re closed on Tuesdays! You would think I’d have been here enough times by this point to know that.”

Me: “Wow…”

Customer: *still laughing as I give her her order* “I mean you guys tried to hard to make sure I came when you were open and it still took me four tries.”

Me: “I’m sorry you had to go through all that!”

Customer: “Trust me… you are not the idiot here.”

(I love it when people are self aware.)

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2001: A Computer Space Odyssey

| Raleigh, NC, USA | Crazy Requests, Technology, Time

(At this time, I work in the service department of a retail electronics store, mainly fixing people’s computers. One customer will bring up cheap playing card computer games to us and ask if it will work on her computer. She never has any details on the specs of her computer other than it’s at least eight years old. We tell her the games will probably not work but we would need to see her computer to be sure. She never brings the computer in, though, and then the pattern repeats. One day in 2014 she actually calls the store instead of coming in.)

Caller: “Hey I was wondering if you can tell me if a game would work on my computer.”

Me: “Maybe. What kind of game are talking about?”

Caller: “Well, a friend of mine had it. It’s, like, this robot guy and you shoot things.”

Me: “Do you know the name of the game?”

Caller: “No. So, will it work?”

Me: “Not sure, ma’am. Without the name of the game I can’t tell you what the recommended or minimum specs are.”

Caller: “Okay, forget that game. What about [Basic Card Game]?”

Me: *looking up the specs* “It doesn’t require a lot of computing power. What kind of computer do you have?”

Caller: “It’s gray.”

(Yes, she said it was gray.)

Me: “I mean the brand, model, operating system, RAM, hard drive, processor? That would be the information I need.”

Caller: “Well, the box is gray. It was built for me. You guys should know. You just worked on it.”

(I ask for her name and phone number and start looking for a work order for her but come up with nothing.)

Me: “I’m not seeing anything under your information. Could it have been brought in under another person’s information?”

Caller: “No. I mean, you just had it. I just want to know if this game will work.”

Me: “If you want to bring it in we would be glad to tell you if the [Basic Card Game] would work.”

Caller: “I don’t want to bring it in. Just have someone who worked on it tell me if it will work.”

Me: “Ma’am, when did you have us work on it? Like, what month?”

Caller: “2001. Can you put on someone who worked on it?”

Me: “Ma’am, no one in this department now was here in 2001.”

Caller: “Really? So you have a lot of turnover?”

Me: “All businesses have a fair amount of turnover in 13 years.”

Caller: “Really? Huh. Well, can you tell me if the game will work?”

Me: “We will need you to bring your computer in.”

Caller: “I don’t want to do that. It’s heavy. Okay, then. I guess you can’t help. Okay, bye.”

A Very Quick Performance

| Vienna, Austria | Bizarre, Time

(I work in a big theatre where a lot of rich obnoxious people come to watch the performance. No one is allowed entrance into the auditorium after the performance has started. I am working entrance when a woman in her fifties shows up ten minutes late.)

Me: “Good evening, madam. I am very sorry, but the performance has already started; you can take a seat in the lobby. There is a live screen where you can watch until intermission.”

Woman: “So, I am not allowed in?”

Me: “No. I am very sorry, but nobody is allowed in after the music has started.”

Woman: *very understanding* “I get that. But, you see, my mother, she is 90 years old; it takes her a while to get ready, so maybe you could make an exception?”

Me: “I really couldn’t, I’m sorry.”

(The last two sentences are repeated 3-4 times. At that moment sure enough, a very old lady enters the area with her walking stick and stands quietly next to the original woman.)

Woman: *more unsettled* “Look, we’ve paid a lot of money for these tickets! I want you to let us in NOW!”

Me: “I’m sorry, ma’am, I can’t do it.”

(I look over to my colleague and sign him to get our supervisor.)

Woman: “You are going to let us in THIS SECOND or you’re going to be in BIG TROUBLE!”

Me: “I’m very sorry, but once the performance has started, there is no getting in. it says so on your ti—”

(I stop talking at that moment, because the 90-year old woman, that takes so long to get ready and walk, suddenly starts running towards the door to the auditorium. I’m baffled, but since she is 90 years old and I am in my early 20s, the one-second head-start she gets until I believe what’s happening is not enough for her to reach the doors before me, so I stop her and escort her back to her daughter.)

Me: “As I was saying, it says on your ticket, that once the performance has starte—”

(Again, the 90-year-old lady starts running towards the auditorium and I stop her and bring her back. Finally, my supervisor shows up.)

Supervisor: “What seems to be the problem?”

Woman: *switching back to her fake polite tone* “We were late, but look, my mother, she is 90 years old, she’s not that fast anymore…”

(My supervisor continues to give her the exact same information I gave her two minutes earlier. While she gets more unnerved again, the old lady tries running off once more and I stop her again to bring her back.)

Supervisor: *raising his eyebrow* “Well, if she had been that quick while getting ready, you wouldn’t be in this situation in the first place!”

(The woman gave up and took a seat at the monitor.)

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