Category: Time

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Refunder Blunder, Part 23

| London, England, UK | Crazy Requests, Time

(I am the manager in this situation.)

Manager: “Hello, how can I help you today?”

Customer: “Hi, I left an item here by mistake after paying for it.”

Manager: “Oh, that’s very easy to do when you’re busy; don’t worry! We hold onto lost & found items for about a week. What was the item?”

Customer: “It’s this.” *shows me a product she’s picked up from a shelf – shaving gel worth £3* “I called up the next day to tell you I’d left it.”

Manager: “That’s strange, none of my team told me to expect you… Who did you speak to? And can you tell me which day you called? That’ll help me find it.”

Customer: “I called at the start of May.”

(It is now mid-August.)

Manager: “You left something here in early May and are just coming to get it now?”

Customer: “Yes. Do you have it?”

Manager: “I’m very sorry, but we cannot hold onto lost items for three months. If you have your receipt, I will give you a refund for the item.”

Customer: “No, I don’t have a receipt. You really don’t have it?”

Manager: “No. I’m afraid that without your receipt to prove purchase, there is nothing more I can do.”

(I couldn’t believe that anyone would wait THREE MONTHS to come back to the store, particularly when the item was only worth £3!)

Related:

Refunder Blunder, Part 22

Refunder Blunder, Part 21

Refunder Blunder, Part 20

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Not The Professional Way To Behave

| CO, USA | Crazy Requests, Popular, Time

(My boss is out of the office this morning at a funeral for a family friend. He is going to be gone until about 1:00 pm; it is currently 11:45.)

Customer: “We had an appointment with [Boss].”

Me: “I’m sorry, he’s out of the office until 1:00 pm. It looks like he had you down for an appointment at 1:30. Did our wires cross somewhere?”

Customer: “No, that is when our appointment is for. We just wanted to do it now. Is he at lunch? Shouldn’t he be back soon?”

Me: “No, I’m sorry. He’s at a funeral right now. He won’t be back in the office until 1:00. I suggest you come back at your appointment time.”

Customer: *ragingly mad* “That is RIDICULOUS! People need to keep PERSONAL LIFE separate from their WORK LIFE! This is UNACCEPTABLE!”

Me: “Well, I’ll make sure to let him know that you showed up EARLY for your appointment when he gets back from the FUNERAL. We’ll see you at 1:30 for your SCHEDULED appointment. Have a nice day.”

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Not Very Good Tomorrow People

| Perth, WA, Australia | Food & Drink, Musical Mayhem, Popular, Time

(Our pub closes at one am, by law, and closing time always comes as a rude shock to our punters. Every weekend night we have people bugging us for “just one more.”)

Customer: “But I just want one more! C’mooonnnn! Just for me?”

Colleague: *as we’re cleaning up* “Dude, we’re closed. End of story.”

Customer: “But how can I get another drink? I just want another drink!”

Colleague: *singing/shouting* “Tomorrow! Tomorrow! We’re open tomorrow! It’s only a day awaaaaay!”

(I miss the things you could get away with in a pub environment…)

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Drives Through All Your Patience

| OH, USA | At The Checkout, Bad Behavior, Food & Drink, Time

(Working in a drive-thru has given me many great stories:)

Me: “Hello, Welcome to [Restaurant]. Would you like to try one of our new burgers?”

Customer: “Wait a minute! I am on the phone.”

Me: “Okay, just let me know when you are ready.”

Customer: “All right, I’m here at the drive-thru. What do you want?” *continuing to mumble into the phone*

(Several minutes later I don’t hear the customer talking anymore.)

Me: “Can I help you find anything on our menu?”

Customer: “I have been WAITING! How come it took you so long to do your job?!”

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Pre(Car)ious Insurance, Part 9

| UK | Crazy Requests, Time

(I work in a call centre that focuses on car insurance. At the start of each call we have to “baggage handle” the call, and basically tell the customer how the call is going to go: “just to let you know, this call will take 10-15 minutes and I will need to know [list off info we need].” Most of the time, it still plays like this when I get to certain questions that again, I always tell them I’ll need at the start of the call.)

Me: “And in the last five years, has anyone on the policy had any claims?”

Customer: “Well, I’ve had one…”

Me: “And the date of that?”

Customer: “Oh, I don’t know. Maybe two-three years ago?”

Me: “Well, as I said at the start of the call we did need that information. If you have anything in the house that would say what the date was, like info from your current insurer, then I can get on with the quote, but if not then I can’t continue, and you need to phone back when you have it.”

Customer: “Really? They didn’t ask me this last year. Just put in any date around then. I know it was maybe 2013, and possibly in January.”

(The “they didn’t ask me this last year” thing is usually bull****. Most of the time I wouldn’t really be sure, as I’m new to the job and didn’t know anything about car insurance myself until I went through the training course for the job, but this one is CLEARLY bull-s***, but I still say:)

Me: “I’m sorry, miss, but I’m new to the job and don’t know much about how things were processed last year. This is still the info we need now in order to get you an accurate price. Any change can mess up the underwriter’s assessment of the risk and make the price less accurate, so we need to know all that information. Like I said, I can’t do anything for you unless you have that info.”

Customer: “I don’t really have time for this, I have to pick up my kids in a few minutes.” *said when we’re only four or five minutes in*

Me: “That is fair enough if you don’t have time at the minute. Again, all I can suggest is you call back when you have the time and information.”

Customer: *hangs up after a forced cheery goodbye*

(I think this is how drive customers actually expect it to go down:)

Customers: “Hi, I need insurance.”

Me: “Sure thing. You’re price is that low price you wanted, and you’re now insured, without the need for any questioning or the need of your card details. Bye.”

Related:
Pre(Car)ious Insurance, Part 8
Pre(Car)ious Insurance, Part 7
Pre(Car)ious Insurance, Part 6

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