Category: Time

It’s Going To Be A Long Night

| IN, USA | Time

(I work at a 24 hour gym. We are the only gym in the area that is open 24 hours and we advertise that as our main seller — it is on our billboards, buildings, website, fliers, etc. One evening I got a phone call:)

Me: “[Gym], [Location]. This is [My Name] speaking. How may I help you?”

Customer: “Hi, I was looking at your website. How late are you open?”

Me: “We are open 24/7”.

Customer: “So the website is not lying to me?”

Me: “No, sir, it is not.”

Customer: “So if I come in at 3:00 am that is fine?”

Me: “Yes, sir, it is.”

Customer: “So you guys are open 24 hours.”

Me: “Yes, sir.”

Customer: “Is your pool also open 24 hours?”

Me: “Yes, sir, and the basketball court, too.”

Customer: “So if I come in at 12:00 am and swam for an hour then played basketball for an hour that is completely okay?”

Me: “Yes, sir, it is.”

Customer: “Huh, so you really are open 24 hours?”

Me: “Yes, sir, we are.”

Customer: “What if I bring my son?”

Me: “Still 24 hours, sir.”

Customer: “Oh, okay, so just double checking. Open 24 hours right?”

Me: “Yes. Yes, we are, sir.”

Customer: “Cool, thanks, bye!”

Early Bird Gets To Worm Out Of It

| IL, USA | Crazy Requests, Time

(I work in an office that opens every day at 8 am. Everyday, we have appointments for various functions. Today, we have appointments for people to come in and complete paperwork, which requires that they bring certain documentation, like a photo ID or social security card. The earliest of these appointments is scheduled at 11:45 so that the morning can be spent on regular office duties. As a result, most of the staff, including myself, do not start until 11 am. This happens just as I am coming into work.)

Me: *to my coworker* “Hey, I’m going to start getting set up for our appointments today.”

Coworker: *indicating the only person sitting in our waiting area* “Great. He’s been here since 9 am for his appointment.”

(I’m a bit surprised that someone would show up over two hours early for an appointment, but start setting up by myself, since no one else has arrived yet. By the time the rest of the staff arrives to help, I am exhausted from rushing and pause to take a breather and check on the front desk. When I get there, the man approaches the desk.)

Man: “Excuse me, how much longer am I going to have to wait? I was hoping to be done by now.”

Me: “I’m sorry, sir, but we’re still getting set up. We’ll be beginning as soon as we can.”

Man: “Can’t someone just help me now? I’ve been waiting for a very long time.”

Me: “Sir, I’m sorry, but we’re not even scheduled to begin taking paperwork until 11:45. That is why we didn’t schedule any appointments until then. Our staff has actually only just gotten here, but we’re working as fast as we can to take you.”

Man: *grumbling as he sits down* “I shouldn’t have to wait. Someone should just be able to help me.”

(Having caught my breath, I leave the desk to check on the rest of the staff, and see that we are just about ready to begin, so I call the front desk to check in the man for his paperwork appointment, about ten minutes early. After waiting five minutes and seeing no sign of him, I go to the front desk to see that he is gone.)

Me: “Hey, where did that guy go?”

Coworker: “Oh, when I told him I could check him in and asked for the documentation, he said that he didn’t have it all. So, I told him he would have to reschedule, or go home to get it. So, he left.”

Me: “He showed up two hours early and didn’t even have everything we asked him to bring?”

Coworker: “That’s not even the worst of it. When he got here at nine, he asked to borrow a pen so he could start filling out the paperwork we gave him three days ago!”

(Let this be a lesson. If you have time to show up early, you have time to make sure you’re prepared!)

New Year’s Pay

| NM, USA | Holidays, Money, Time

(It’s New Year’s Eve and we close at noon. It’s fifteen after when a lady walks up to the locked doors and tries to pry them open.)

Customer: “I need to make a deposit! Let me in!”

Me: *pointing to hours posted on the door* “Ma’am, we are closed. You can make a deposit at our ATM and it will be processed on Monday, or you can come in on Monday to make the deposit in person.”

Customer: “It’s just one deposit! Let me in!” *frantically pulling at the door*

Me: “Ma’am, our teller drawers are closed for the day and locked up. We can not possibly make a deposit at this point. The calendars in our system are set for Monday, so it won’t accept any transactions.”

Customer: “Take it! TAKE IT!” *now trying to shove the deposit through the crack in the door*

(At that point, I just rolled my eyes and walked away. I feel bad for people whose account might get overdrawn, but if we can’t do anything, we can’t do anything!)

Tis The Season For Unreason, Part 4

| Phoenix, AZ, USA | Crazy Requests, Holidays, Time

(I work at a kitchen and bath store. It’s the day before Christmas Eve and the store is closing at noon. I’m closing the gates to the parking lot as a car pulls up.)

Man: “Open the gate.”

Me: “Sorry, sir, but we have closed until Monday for the holiday.”

Man: “No. We are going on vacation and we need to order faucets, so you are going to let us in.”

Me: “Sorry, but I can’t. Our systems are already shut down, the store is locked, and the alarm system is already on. There will be no business done until Monday.”

Man: “This is ridiculous. Open the gates and let me get what I want.”

Me: “I’m sorry. You will have to come back on Monday.”

Man: “No. I work, unlike what you are doing right now, on Monday.”

Me: “You can call in an order and pay over the phone.”

Man: “That is not acceptable. I demand to speak with your supervisor.”

Me: “They have already left. As I said, the store is closed.”

Man: “I’ll file a complaint.”

Me: “Sir, I’m not even on the clock right now. The store is closed. Everyone has gone home. It’s a holiday. The gate is closed. Come back on Monday.”

Man: “I’ll have your job!”

(He finally drives away and I finish locking the gate and go home. Monday, we get a phone call:)

Me: “Hello, [Store]. My name is [My Name]. How can I help you?”

Man: “I want to file a complaint! Your employee would not let me into the store on Wednesday!”

(I put him on hold and tell my boss. She knows the situation, so I put it on speaker.)

Me: “Can you explain the situation, sir?”

Man: “She locked the gate on me! I asked to be let in, and she refused. She was rude and told me that I was not allowed in!”

Boss: “Can I have your name, sir? And what time was this?”

Man: “Noon.”

Boss: “Sir, the store closed at noon that day.”

Man: “She was rude!”

Boss: “Sir, if she refused you entrance to a closed store, she was doing her job.”

Man: “She should be fired for her attitude!”

Boss: “You want me to fire an employee for telling someone they cannot get into a store when the store was closed?”

Man: “Yes!”

Boss: “Sir, please never call here again. It was a holiday, she did her job, and you are not the center of our universe. You harassed my employee and are now trying to interfere with her well being. Goodbye.”

Man: “I’ll sue!”

Boss: “Try it.”

Related:
Tis The Season For Unreason, Part 3
Tis The Season For Unreason, Part 2
Tis The Season For Unreason

Christmas Is Just A Game To Her

| Winston-Salem, NC, USA | Crazy Requests, Holidays, Time

(I am working in the service department for a retail company. We are closing early on Christmas Eve. It’s currently 45 minutes till we close and a phone call comes in.)

Me: “Hello, how may I help you?”

Caller: “Yes, I’m looking for this game, [Game]; do you have it?”

Me: *looking up the game* “Yes, we do, ma’am.”

Caller: “Great, what time do you close?”

Me: “We close in about 45 minutes.”

Caller: “I’ll be there in an hour.”

Me: “Ma’am, we close in 45 minutes. We won’t be open in an hour.”

Caller: “I’ll be there in an hour and you better be open or I’m breaking in.”

Me: “Ma’am, you have to be here before five pm or we will be closed.”

Caller: “I’m buying this game for my kid. You ruin my Christmas and I’ll ruin yours.”

Me: “Ma’am, we will be leaving at five pm to have Christmas with our families. Please be here before five. Thank you.” *hangs up*

(As the employees were leaving about 5:15 there was a woman banging on the doors and screaming obscenities about how she would ruin Christmas for everyone.)

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