Category: Time

Daylight Saving Her From Herself

| Scotland, UK | Time

(I’m shopping late at a 24-hour store when an announcement goes out that they will stop selling alcohol at 10 pm due to Scottish law. Another shopper comes up to me.)

Customer: “Excuse me, did they say it was nearly 10?”

Me: “Yes.”

Customer: “Then where has my hour gone? It says 9 on my watch.”

Me: “Maybe the battery is going?”

Customer: “No, it’s automatic and I never take it off.”

Me: “Umm, the clocks went forward last month?”

Customer: “Oh, they still do that?”

Me: “Yes.”

Customer: “That’s probably it then.” *continues with her shopping*

(I can’t believe she spent an entire month being one hour behind everyone else and did not realise.)

Off With Their Calling Aheads!

| Plattsmouth, NE, USA | Food & Drink, Time

(I am working the drive-thru at a fast food joint that is very, very popular in my town. One night, it is extremely busy, and everyone working is flustered. Just when it seems to be clearing up, the crowd from the football game shows up. Then after the drive-thru is packed, a bus of students shows up. Between the bus, the packed drive-thru, and the ice cream machine breaking (the weather is still warm at this time), my manager is at his wits’ end. The telephone rings.)

Manager: “Let it ring. We’re too busy.”

Me: *lets it ring and tries to thin out the drive-thru*

(Telephone rings again.)

Manager: *picks up the phone* “[Fast Food]. This is [Manager] speaking.”

Caller: “Yeah, hi, I would like to place an advance order. I saw the line and it looked pretty busy.”

Manager: *starting to get irritated* “I’m very sorry, but we have no time to take your order. A bus just came in and we are swamped right now.”

Caller: “That’s why I called! So I could get my food right away!”

Manager: *really pissed off now* “Well, sorry to disappoint, but there are actual paying customers here who are willing to wait for their food rather than being a little b**** and calling to order when you don’t feel like waiting. Come in and wait, if you ever grow a pair.” *slams phone down and starts to work on the machine*

Customer In Store: *to the cashier at the front* “You guys have the best boss ever.”

(We never knew if the customer on the phone ever came in or not. I guess it takes a while to grow a pair.)

Not Very Closed Minded, Part 25

| USA | Time

(A customer walks into the store I work at right as we are closing.)

Me: “Attention shoppers, the time is [time] and our store is now closed.”

(The customer continues to shop and I close one of our two registers. Ten minutes later the she is still there.)

Me: “Attention shoppers, the time is [time] and our store is closed.”

(Five minutes later the customer approaches the counter, and I’m relieved because it is time for me close the last register. However the customer walks past the counter and continues to shop.)

Customer: “I just need to find something to go with this!”

Me: *to Coworker* “Close register one. It’s supposed to be closed by 15 after and we can’t wait any longer.”

Me: “Attention shoppers, the time is [time] and our store is closed.”

(The customer shops for another 10 minutes before she finally comes to the register with her items.)

Customer: “I’m ready to check out now, please.”

Me: “Ma’am, I’m very sorry but all of our registers are closed. I can’t ring you up but I’d be happy to put them on hold so you can come get them tomorrow.”

Customer: *immediately angry* “What? You mean I can’t buy these?!”

Me: “I’m sorry, but not tonight. The registers won’t even let me scan them. I’d be happy to put them on hold for you so you can get them another time.”

(Reluctantly the customer agrees. I walk her out of the store since the doors are all locked. As she is leaving she turns to me.)

Customer: *rudely* “Well, I didn’t even know you guys were closed!”

Related:
Not Very Closed Minded, Part 24
Not Very Closed Minded, Part 23
Not Very Closed Minded, Part 22

It’s Not All Right To Be So Closed Minded

| Albany, NY, USA | Crazy Requests, Time

(I’m an assistant manager at a small local pet supply store. Company policy is that if a full time employee goes more than 30 minutes over 40 hours a week a manager just has to sign off on their timesheet to approve any overtime. I’ve just gotten done doing this for an employee who closed the previous evening, who told me about a customer who arrived one minute before closing and stayed until almost forty minutes after despite being told the store was closed, when the phone rings.)

Me: “Thank you for calling [Store]. How can I help you?”

Caller: “I want to make a complaint about your employee!”

Me: “I’m sorry to hear that. May I ask which employee you had a problem with?”

Caller: “I don’t know her name. She has red hair and she was there last night at closing! I was there no more than five minutes after you closed and she was extremely rude!”

(I have already reviewed the receipts from the previous night. Only one transaction took place after closing and it was 38 minutes after.)

Me: “I’m sorry to hear that, ma’am; could you please give me more details so I can speak to her about her behavior?”

Caller: “When she unlocked the door to let me out after I had paid I said ‘I’m sorry, I didn’t know you were closing’ and she said ‘Have a great night!'”

Me: “Ma’am, I’m not sure I understand. Was there something about her tone of voice that seemed rude to you?”

Caller: “No! I said I’m sorry and she didn’t say ‘that’s all right!'”

Me: “Ma’am, I apologize, I don’t see the problem here.’

Caller: “I said I was sorry. It was rude of her not to say it was all right!”

Me: “Well, frankly, ma’am, it wasn’t all right. I’ve already reviewed our receipts from last night and you were here much later than five minutes after we closed. Furthermore, my employee tells me that you had been told that we were closing and you ignored her and continued shopping. Also, our business hours are on our website, our Google listing, printed on our receipts, and printed on our door very clearly. There is no excuse for you to not know what time we close and to keep my employee here more than half an hour late. Is there anything else I can help you with?”

Caller: *sputtering angrily*

Me: “Have a great day, ma’am.”

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Food Is Fast But Complaints Are Faster

| WI, USA | At The Checkout, Crazy Requests, Food & Drink, Time

General Manager: “I’m sorry, it’ll just be a short wait on your [item].”

Customer: “What? Why should I wait? Isn’t this supposed to be fast food?”

General Manager: “Yes, it’s fast food, not instant food.”

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