Category: Time

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Not Very Closed Minded, Part 22

| PA, USA | Bad Behavior, Time

(The store closes at 10:00 pm, and it’s 9:59. I am straightening while my coworker rings up customers. Two women are the last customers in line.)

Customer #1: “Oh, look, clearance items!”

Customer #2: “I love a good sale!”

(They walk away and start browsing through the clearance bins. The “We are closed” announcement is made. Five minutes later…)

Customer #1: “I’ll take these books, and this item from clearance. Make sure to ring it up as 75% off!”

Cashier: “Ma’am, clearance items are currently 50% off.”

Customer #2: “Really? That’s not much of a deal. Maybe you shouldn’t get it.”

Customer #1: “Hmm. I don’t know… How much will it be with my discount card?

(My coworker totals up her savings, then the total cost without her card, then the cost if the customer “waited till the clearance was better.” It is now ten after, and the manager has come out to see why the register’s still on.)

Customer #1: “Okay, I guess I’ll take it.”

(They are rung up, and walking towards the door. Her hand is on the knob.)

Customer #1: “You know what? I’ve changed my mind. I don’t think I want this after all. Can I return it?”

Manager: “Let me get that done quickly for you, seeing as how we are CLOSED.”

Customer #2: “Oh, you guys have chocolate!”

(The manager rings the return lightning-fast, while Customer #2 looks at the chocolate.)

Manager: “There, you’re set. Have a lovely ni—”

Customer #1: “Is your cafe still open?”

Manager: “No, as we have been closed for twenty minutes.”

Customer #1: “Dang, I wanted some coffee. Well, I have to go to the bathroom. Just a minute.”

(She meanders towards the restrooms, pausing every few steps to look at a display. Customer #2 stays at the registers, studying the chocolate. Manager and Cashier quickly close out the register.)

Customer #2: “How much would these candy bars be, if I wanted one?”

Manager: “Ma’am, the prices are on the display sign. And we couldn’t sell you one anyway, because we are CLOSED.”

Customer #2: *huffs as [Customer #1] returns from the restroom* “Come on, they don’t want our money! He won’t even sell me a d*** candy bar!”

(They finally left, a half-hour after we closed, having spent a grand total (post-return) of $3.75.)

Related:

Not Very Closed Minded, Part 21

Not Very Closed Minded, Part 20

Not Very Closed Minded, Part 19

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We’re Closed Eight Ways From Sunday

| ME, USA | Crazy Requests, Time

(It’s Father’s Day. It’s been about 20 minutes since we’ve had new customers, and it being five minutes before we close, my manager gives the kitchen the OK to shut down. Not one minute after the kitchen has closed, a group of three walk in.)

Me: “I’m sorry folks, we just closed.”

Man: “But it’s Father’s Day!”

Me: “I know, and I’m sorry, but we close at eight on Sundays.”

(They start complaining about how it’s a special day for him and that we should serve them, when the man suddenly looks at me.)

Man: “But it’s not eight yet!”

Me: “It’s five minutes before…”

(They walk out grumbling.)

Manager: “If they wanted to make it such a special day for him, why couldn’t they get him a steak and cook it for him themselves?”

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Not So Closed Minded, Part 9

| OH, USA | Bad Behavior, Criminal & Illegal, Time

(During the summer our store stays open until 11 pm. Now that summer is ending we are back at our winter hours of closing at 10 pm. My coworker has made announcements at 9:45 and 9:55 that the store is closing. It is now 10:10, we have turned off the outside lights, dimmed the dining room lights, and turned up the music while we clean.)

Coworker: “Uhm, guys, I found some people and they won’t leave.”

Manager: “What?”

Coworker: “Yeah, I went to clean the bathrooms and they are sitting at one of the bars. I told them we were closed but they just said ‘No, you aren’t’ and ignored me.”

(The manager walks around the corner to where the people are sitting.)

Manager: “Excuse me, ladies. We have actually closed for the night so I am going to need you to leave so we can finish mopping.”

Girl #1: “No, you aren’t!”

Girl #2: “Yeah, you guys don’t close till 11! We aren’t leaving.”

Manager: “I’m sorry but we are. Staying open until 11 is something we only do during the summer. We switched back to winter hours last week.”

Girl #2: “Ugh, you’re such a liar. You just want to go home early!”

Girl #1: “Yeah, stop being so lazy! Google says your hours are till 11!”

(Girl #2 pulls out her phone and puts it so close to my manager’s face it is touching her nose.)

Girl #2: “SEE!”

Manager: “No, you two need to leave. Please be careful as we have already started mopping.”

Girl #2: “Make us!”

Manager: “Fine, I’ll call security.”

(Both girls moaned but began picking up their stuff. They made a point to drag it out as long as possible and “missed” the garbage when throwing their ice creams out.)

Related:

Not Very Closed Minded, Part 8

Not Very Closed Minded, Part 7

Not Very Closed Minded, Part 6

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Unable To Contain Themselves

| Los Angeles, CA, USA | Bad Behavior, Food & Drink, Time

(My family owns and runs an Indian restaurant and grocery store. The restaurant is deli-style where we prepare the meals at the counter and take payment before handing over the meals to the customer. We usually close at 9:30 pm but because we are a family-owned restaurant, we have a little leeway in our closing times. We generally ask customers to take their food to go after 9:15pm. A couple walks in at 9:25 pm.)

Me: “Hi, how are you?”

Guy: “Good thanks; we would like to get two plates.”

Me: “Sure, is that going to be to go?”

Guy: “No, for here.”

Me: “Sorry, we close within five minutes and are only doing to go orders now.”

Guy: “Ok, that’s fine.”

(I prepare their meals in takeout containers and hand them over to the couple.)

Me: “Here you go; that’s going to be [total].”

Guy: “We have five minutes, right? Can we eat really quickly and I can pay after that.”

Me: “Okay, that’s fine.”

(I void out their transaction. I start closing up the registers and perform the end-day-transactions and accounting. I figure I’ll charge them when they are done. At about 9:45 pm, I’m done with the end-of-day transactions. The couple is done with their meals but are sitting around and chatting with each other. I start turning out the lights in the refrigerators and display cases.)

Guy: “Are you ready to close?”

Me: “Yes, sir.”

Guy: “Okay, let me pay you.”

(He pays up but then goes back and sits at the table with the lady to continue chatting. At this point, I’m the only one left in the restaurant and am waiting for the couple to leave before I can close up and go home. At about 10:00 pm, I start turning off lights in the sections of the restaurant away from the couple.)

Guy: “Are you closed already?”

Me: “Yes, sir, we closed at 9:30 pm.”

Guy: “Okay, we’re leaving.”

(They continue to chat about. I’ve turned off every light in the restaurant except the one that’s nearest to them. At about 10:15 pm, another customer walks into the restaurant.)

New Customer: “Hi, are you open?”

Me: “No, sir, we closed at 9:30 pm. Sorry about that.”

New Customer: “Okay, no problem.” *leaves*

Girl: *looking at new customer leaving* “Oh, are you closing up?”

Me: “Ma’am, we’ve been closed for the past 50 minutes, since 9:30 pm.”

Guy: “Oh, why didn’t you tell us before. We would have taken our food in to-go containers.”

Girl: “Yeah, we would hate to keep you from going home.”

Me: “…”

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You Must Stay Past Four-th Of July

| IL, USA | Crazy Requests, Time

(I’m the store manager to a fairly large nationwide pool supply company. It’s currently the fourth of July. I’m the only employee working due to labor cut backs so I’ve stopped answering the phones with our usual long greetings. Instead I’m answering with the company name, my name, and our hours, since that seems to be all anyone is calling to ask for. The phone rings while I’m ringing out a customer.)

Me:: “Thank you for calling [Store]. This is [My Name]. We are open until four today.”

Customer:: “Are you open today?”

Me:: “Yes, ma’am. We are open until four.”

Customer: “Oh, my goodness! How can they make you work on the fourth of July?! That’s so unpatriotic!”

Me: “I don’t mind. We get to close early today.”

Customer: “What time do you close?”

Me: *while trying hard not to roll my eyes so the other customer doesn’t witness my irritation* “We close at four.”

Customer: “Well, your website says you close at eight!”

Me: “That’s our regular time, ma’am. Today we close at four.”

Customer: “Well, that’s just not going to work. Can you stay open an extra hour for me? Don’t you have stuff to do around there after close? You can take your time and I’ll be there around five.”

Me: “No, ma’am. I can’t stay open until five. We close at four.”

Customer: “Well, that is not going to work for me. I’ll be there at five.”

(She hangs up before I could tell her I won’t stay. Ten minutes before four I have three customers walk in so I end up getting stuck until 4:30 pm helping them and I don’t get to my car until almost five pm. As I’m putting my purse in the car an older woman approaches me and I recognize her voice as the lady from the phone earlier.)

Customer: “Excuse me. I was hoping you could help me.”

Me: “I’m sorry, ma’am, the store is closed. I could maybe answer some questions?”

Customer: “No, I need some pool shock. You can’t just go back in and ring me out for a box? I’ll pay cash.”

Me: “I’m sorry, but the alarms are set and the cash is in the safe. I can’t go back in until tomorrow morning.”

Customer: “That’s just not right. I told you I wouldn’t be here until five! I know you helped other people after four! I saw you when I drove passed to go to the grocery store!”

Me: “Ma’am, if you would have come in at that point, before the doors were locked, I could have helped you, but since you went to the grocery store first my hands are tied.”

Customer: “This is ridiculous! [Competitor] would help me!”

Me: “I think they closed at five today. You can try to see if they will still help you.”

Customer: “I can’t believe how selfish you are! I’m going to call your boss and let him know what you’re doing!”

Me: “Okay, ma’am. The corporate number for complaints is [number]. Have a great night.”

(The customer stormed off complaining as I got in my car. Three days later my district manager called and asked if I had kicked an old woman out of my store before close on the fourth. I explained the situation and my company, staying true to who they are, gave the customer a $20 gift card.)

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