Category: Time

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Not Their Number One (O’clock) Customer

| Frisco, TX, USA | Bad Behavior, Crazy Requests, Popular, Time

(I am a receptionist for a fairly busy salon. I get a phone call about booking an appointment.)

Me: “Thank you for calling [Salon]. May I schedule a signature service for you?”

Guest: “I need an appointment for my daughter for tomorrow. I want hair and make-up done and you have to see us at exactly one o’clock.”

Me: “Well, for tomorrow I do have an opening a 1:15 or 1:30. One is cutting it close since there is a client before you.”

Guest: “Well, it’s one or nothing because I have to be out of here by five.”

(I check the times for what she wants and even if she came in at three, I could get her out well before five. Reluctantly I agree to a booking at one, again reminding her of the guest ahead of them. The next day, at about 12:50 the guest, her daughter, who is about 17, and the girl’s grandmother all arrive.)

Me: “Hi, you’re a little early, but I can get you changed into a smock now while she finishes up with the other guest.”

Guest: “That is unacceptable! We had an appointment at one! We need to be seen now!”

Me: “You will be seen. I’m just saying that she is finishing up with another guest.”

(I go back and check with my stylist. She says that she’ll only be about five more minutes, meaning she can still see them before their appointment starts. I relay this to the guest, and the grandmother starts swearing under her breath. When I go to take the guest back, the mother is on her phone, and the girl is having a meltdown.)

Girl: “Why do I have to wait?” *she’s stamping her feet and carrying on*

(By the time I can get the guest off her phone long enough to listen to me, it is 1:12.)

Guest: *hanging up her phone* “This is the worst salon! We are leaving! Good luck finding someone else! You’ll be out of business in a week!”

(My stylist and I both went on break after that.)

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Not Their Finest Hour(s)

| MI, USA | Crazy Requests, Time

(At rush hour on a Saturday night, a party of 16 people comes in. I am a hostess.)

Me: “It’s going to be about one-and-a-half hour wait for you guys.”

Customer: “Okay, we will stay.” *walks away*

Me: *writes down info including the time they came in*

(Twenty minutes later.)

Customer: *storms up to the host stand* “Where the h*** is our table?! We have been waiting for TWO HOURS!”

Me: “Sir, it’s still going to be a little bit. You came in at 7:20, it is now 7:40 and I quoted you at an hour-and-a-half, so it’s probably still going to be another hour.”

Customer: “This is BS. Are you stupid or something? We have been waiting two hours!”

Me: “If you want, I can get my manager for you so she can help you out.”

(My manager comes out, and says the same exact thing to them that I do. The customers proceed to go and tell all the people waiting that we are understaffed, that if I wasn’t a girl he would punch me in the face, and that we probably have bugs in the kitchen. Twenty minutes after that.)

Customer: “Can you people seriously not tell time? We have been waiting for hours!”

Me: “I promise I am trying to get tables for you as fast as I can, but it’s only 8:15 now so you still probably have another 45 minutes. It is Saturday night and there are other parties here. We do call ahead seating if you choose to come in with a large party again and want to speed up your wait time.”

Customer: “There is no way I am ever eating at this place again! I will report your horrible attitude to your manager!” *storms off*

(After all that, they still ate at the restaurant and ended up stiffing the server on an over $250 meal.)

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Not Very Closed Minded, Part 15

| Australia | Time

(I work in a store in a large shopping mall. To lock up at night, tables of sale stock have to be shifted inside the store and large mesh doors have to be dragged across the entire store front and locked with two dead bolts. One night I’m closing the left hand door ten minutes later than usual when a customer rushes up to me out of breath.)

Customer: “Oh, good, you’re still open.”

Me: “I’m sorry, sir, but we’re just closing. Unless you know exactly what you want you’ll have to come back tomorrow.”

Customer: “No, it’s okay; she’s coming. Can you wait just ten seconds?”

(The customer immediately gets out his mobile phone to make a call. It becomes clear pretty quickly that he’s stalling me in order to give someone else extra time to walk to the store.)

Customer: *on phone* “Hello? Yeah, they’re still open; how far away are you?”

Customer: *to me* “Could you wait five minutes?”

Me: “I’m sorry, sir. The store is closing now.”

Customer: *on phone* “Yeah, yeah, hurry up. They’re closing.”

Me: “Sir, I can’t wait. I have to close the store now. I’m sorry. You’ll have to come back tomorrow.”

Customer: *to me, snapping* “I know! I know! Just hold on.”

(The customer then gets distracted by the phone call and steps away from the store entrance. He has his back turned, and is no longer listening to my warnings, so I close and lock the door behind him and walk away to count the registers. A couple of minutes later the front door rattles. I look up and the man I’d been speaking to and a woman — assumedly the one he’d been on the phone to — are standing outside the doors. She has several shopping bags in her hands.)

Customer: “Hello? Oi, are you going to let us in?”

(I ignore the man even as he continues to rattled the door, but he doesn’t give up. Eventually I have to approach the front of the shop.)

Me: “I’m sorry, sir, but the shop is closed now. You’ll have to come back another time.”

Customer: “Oi, let me in, though. You’re still there.”

Me: “Sir, as I said when you approached me before, the store is closed now. I’m going to have to ask you to step away from the store front.”

Customer #2: “He said you were still open! It’s only five forty five!”

(We closed at five thirty.)

Related:
Not Very Closed Minded, Part 14
Not Very Closed Minded, Part 13
Not Very Closed Minded, Part 12