Category: Time

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Credited For Trying

| NC, USA | At The Checkout, Money, Time

(I’ve been working since pre-opening hours and it’s close to closing time. I’m expected to ask customers if they would like to apply for the store credit card.)

Me: “Would you like to apply for the credit card and save 10% off your first purchase with it?”

Customer: *looks at her daughter, who nods* “Yeah, I’ll do it.”

(I proceed to sign her up for the card and finish my end of the process.)

Me: “Ma’am, the system says you weren’t automatically approved for the card tonight, but you’ll be getting a notification in the next few days about it, and once you’re approved, you’ll receive your 10% on your next purchase.”

Customer: “What? You lied to me! You said I’d get 10% off this purchase. I’m a manager at [unintelligible mumbling] and we would never falsely lead a customer into such traps. I want you to give me my 10%! I want a manager.”

Me: “I’m sorry for the confusion, ma’am. You get the 10% when you’re approved, but I can get my manager if you like.”

Customer: “Oh, forget it! I don’t want you to waste anymore of my time here. I only applied for the 10% otherwise I wouldn’t have wasted the time here. Don’t just stand there! Finish ringing everything up.”

(I finished the transaction in silence. She and her daughter stormed off with their $17 purchase. The 10% wouldn’t have saved them $2.)

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Doesn’t Get How Working Works

| Colorado Springs, CO, USA | Bizarre, Time

(The phone rings and I answer.)

Me: “Hello, thank you for calling [Store]. This is [My Name]. How can I help you?”

Caller: “Hey, so, I know you’re open until 11 pm, but I was just wondering if you’ll still have people there that late.”

Me: “Um… I’m sorry; I don’t follow. We are open to customers until 11.”

Caller: “Yeah, I know, but like, will you still have people still working there then?”

Me: “Oh, uh… yeah?”

Caller: “Okay, cool, thanks.” *click*

(I have to wonder what kinds of stores he’s been to that allow their employees to leave the store unlocked, operating, and open to customers after they clock out and leave!)

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Not Very Closed Minded, Part 19

| UK | Crazy Requests, Time

(It’s about half an hour before the shop I work in opens, and currently we’re just setting up for the day. All of the lights are off, and on all of our doors we have clear signs with our opening hours, as well as signs saying “CLOSED.” All of the doors except for one are locked. A customer walks in through the only open door, after having tried to open all the other locked ones, and picks up a basket.)

Customer: “Why is it so dark in here?”

Me: “Oh, sorry, ma’am, we’re not actually open yet. I’m going to have to ask you to come back later.”

Customer: “What? That’s ridiculous. How was I meant to know you weren’t open? Your door would be locked if you were ACTUALLY closed!”

Me: “Well, with all due respect, ma’am, how would our staff get into work if the doors were all locked?”

(She left, but still couldn’t understand why we had to have a door open for staff to get in.)

Related:
Not Very Closed Minded, Part 18
Not Very Closed Minded, Part 17
Not Very Closed Minded, Part 16

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Getting Into The Time Zone

| USA | Bad Behavior, Popular, Time

(I do stocking and shipping for a web-based tech supply company: computers, servers, parts and accessories, office security, things like that. I get a call.)

Me: “Shipping, [My Name].”

Sales Rep: “Hey, [My Name], I’ve got a customer on the line. He wants to know why his order didn’t ship yesterday.”

Me: “Sure, do you have the order number?”

(As I pull up the order information, the rep puts the customer on three-way call.)

Me: “Ah, I see the problem here, sir. Your order was placed too late in the day to process, and—”

Customer: “Impossible.”

Me: “Um… actually, sir, it’s very possible. You see—”

Customer: “Your site says you GUARANTEE same-day shipping!”

Me: “Actually, sir, it doesn’t. The word ‘guarantee’ doesn’t exist there. It states ‘Most in-stock orders placed before five pm Eastern time are shipped the same day.’”

Customer: “Exactly! So why wasn’t my order shipped!?”

Me: “Because you placed your order with us past ten at night.”

Customer: “Bull! It was no later than seven pm!”

Me: “I see from the shipping address you’re in California, correct?”

Customer: “What does that have to do with it!?”

Me: “Time zones. California is three hours behind us, so when it’s seven your time, it’s ten our time.”

Customer: “No, you IDIOT, it’s the other way around! When it’s seven MY time, it’s FOUR your time!”

Me: “Sir, I’m looking at my clock right this second and it says 2:45 pm. What time is it where you are?”

Customer: *pause* “You still should have gotten it out yesterday! Amazon ships until midnight!”

Me: “Sir, the main Amazon warehouses process more shipments in a day than we do in a year. More than we do in TWO years around the holidays. No carrier would make the deals with us that they do with Amazon.”

Customer: “Well, your site’s still misleading! You must deal with this all the time!”

Me: “Actually, sir, except for legitimate problems such as incorrect information or technical malfunctions, you’re the first one I’ve spoken to that was this upset. And I’ve been here for ten years.”

(I don’t know if it was because I was staying level-headed or he was realizing his own culpability, but pretty soon the guy hung up. The sales rep, who until now had apparently been speechless, finally piped back up.)

Sales Rep: “How did you keep your cool with that!? That guy sounded like he was going to scream at everyone in the company!”

Me: “I married into a very large, very loud, Italian family. If THAT guy could rile me up I’d never survive Christmas!”

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Yellow-Stoney Faces

| Salt Lake City, UT, USA | Time, Tourists/Travel

(I am a busboy at a local high-end restaurant in Salt Lake City, Utah. It’s 15 minutes past closing time. I’m out cleaning tables, when suddenly I’m beckoned over by one of the last holdouts of the night. I notice they are all on their phones.)

Customer: “Excuse me! Can you get our server?”

Me: “Absolutely, ma’am. I’ll be just one second.”

(I run and grab their server, and go drop off the dishes I collected. On my way back out to the dining room, I run into the server, looking bemused.)

Me: “What did they want?”

Server: *deep sigh* “They wanted a map of Yellowstone Park.”

Me: *laughing* “Really?! They stayed 15 minutes past closing for that? What’d you tell them?”

Server: “I told them we don’t have any, and then they asked me where they could find one. I told them, ‘Probably at a gas station. In Wyoming.’ And they were like, ‘Oh! A gas station! Okay, we’ll go there. Thank you very much!’”

Me: *laughing harder* “Yeah, or they could’ve just found one on the phones they had out in front of their freaking faces.”

Server: “No kidding!”

Me: “Did they tip you well?”

Server: “Not really.”

Me: “F*** them. I hope they never find Yellowstone.”

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