Category: Time

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Tis The Season For Unreason, Part 4

| Phoenix, AZ, USA | Crazy Requests, Holidays, Time

(I work at a kitchen and bath store. It’s the day before Christmas Eve and the store is closing at noon. I’m closing the gates to the parking lot as a car pulls up.)

Man: “Open the gate.”

Me: “Sorry, sir, but we have closed until Monday for the holiday.”

Man: “No. We are going on vacation and we need to order faucets, so you are going to let us in.”

Me: “Sorry, but I can’t. Our systems are already shut down, the store is locked, and the alarm system is already on. There will be no business done until Monday.”

Man: “This is ridiculous. Open the gates and let me get what I want.”

Me: “I’m sorry. You will have to come back on Monday.”

Man: “No. I work, unlike what you are doing right now, on Monday.”

Me: “You can call in an order and pay over the phone.”

Man: “That is not acceptable. I demand to speak with your supervisor.”

Me: “They have already left. As I said, the store is closed.”

Man: “I’ll file a complaint.”

Me: “Sir, I’m not even on the clock right now. The store is closed. Everyone has gone home. It’s a holiday. The gate is closed. Come back on Monday.”

Man: “I’ll have your job!”

(He finally drives away and I finish locking the gate and go home. Monday, we get a phone call:)

Me: “Hello, [Store]. My name is [My Name]. How can I help you?”

Man: “I want to file a complaint! Your employee would not let me into the store on Wednesday!”

(I put him on hold and tell my boss. She knows the situation, so I put it on speaker.)

Me: “Can you explain the situation, sir?”

Man: “She locked the gate on me! I asked to be let in, and she refused. She was rude and told me that I was not allowed in!”

Boss: “Can I have your name, sir? And what time was this?”

Man: “Noon.”

Boss: “Sir, the store closed at noon that day.”

Man: “She was rude!”

Boss: “Sir, if she refused you entrance to a closed store, she was doing her job.”

Man: “She should be fired for her attitude!”

Boss: “You want me to fire an employee for telling someone they cannot get into a store when the store was closed?”

Man: “Yes!”

Boss: “Sir, please never call here again. It was a holiday, she did her job, and you are not the center of our universe. You harassed my employee and are now trying to interfere with her well being. Goodbye.”

Man: “I’ll sue!”

Boss: “Try it.”

Related:
Tis The Season For Unreason, Part 3
Tis The Season For Unreason, Part 2
Tis The Season For Unreason

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Christmas Is Just A Game To Her

| Winston-Salem, NC, USA | Crazy Requests, Holidays, Time

(I am working in the service department for a retail company. We are closing early on Christmas Eve. It’s currently 45 minutes till we close and a phone call comes in.)

Me: “Hello, how may I help you?”

Caller: “Yes, I’m looking for this game, [Game]; do you have it?”

Me: *looking up the game* “Yes, we do, ma’am.”

Caller: “Great, what time do you close?”

Me: “We close in about 45 minutes.”

Caller: “I’ll be there in an hour.”

Me: “Ma’am, we close in 45 minutes. We won’t be open in an hour.”

Caller: “I’ll be there in an hour and you better be open or I’m breaking in.”

Me: “Ma’am, you have to be here before five pm or we will be closed.”

Caller: “I’m buying this game for my kid. You ruin my Christmas and I’ll ruin yours.”

Me: “Ma’am, we will be leaving at five pm to have Christmas with our families. Please be here before five. Thank you.” *hangs up*

(As the employees were leaving about 5:15 there was a woman banging on the doors and screaming obscenities about how she would ruin Christmas for everyone.)

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Getting A Christmas Eve Reprieve

| IL, USA | Crazy Requests, Holidays, Time

(On Christmas Eve we close at five pm. I have finished with my duties and go up to help the assistant manager, who asks me to guard the door to keep people from coming in the out door. This exchange happens.)

Customer: “Let me in.”

Me: “I’m sorry sir, we’re closed.”

Customer: “There are people in there; I just need a few things.”

Me: “I’m sorry, sir, we are closed. They are trying to check the last of the customer’s out so we can all go home. You might go to the [Competitor] pharmacy down the street. They are staying open.”

Customer: “LET ME IN!” *tries to push by me, and although I’m not a big girl, I work in produce and throw around boxes of potatoes and cabbage daily so I am pretty much muscle*

Me: *stopping him* “SIR, I’m sorry. We’re closed. Please leave.”

(By this time our bagger, who was clearing the lot of carts, walks up. It should be noted he is a big guy, a lineman on the local football team.)

Coworker: “Hey, [My Name], need help?”

Customer: *stops, blinks and gets a nasty look on his face* “I want to see the manager.”

Me: “Sir, it’s Christmas Eve; we all want to go home to our families.”

Customer: “I want to see your manager NOW!”

Me: “Sir, it’s Christmas Eve; he’s at home with his family.”

Customer: “Then get the assistant manager!”

Me: “Sir, It’s Christmas Eve; he’s at home with his family.”

Customer: “Then get the other assistant manager!”

Me: “Sir, It’s Christmas Eve; she’s at home with her family.”

Customer: “Then get the assistant manager!”

Me: “Sir, see that man there frantically bagging those customer’s groceries? He is the manager on duty and has two-year-old twins he’s trying to go home to spend Christmas Eve with.”

(My coworker walks up to him, taps him on the shoulder.)

Coworker: “I’d like to go home to be with my family since it’s Christmas Eve, and the manager said I couldn’t go until he does. Give me your list. If I can’t get it in five minutes you’re not getting it.”

Customer: *his head starting to slump in dejection and mumbles* “I don’t have a list.”

Me: “Sir, I’m so sorry. Try and have a Merry Christmas. I hope you can get what you need at the [Competitor] pharmacy.”

(Less than an hour later we all were finally locking up, me warning the assistant manager about the customer. We all notice the customer heading back our way with only a 12-pack of beer.)

Assistant Manager: *shaking his head at the customer* “Thanks, [My Name] and [Coworker]; don’t worry about any complaints. I’ll take care of any with the store manager. Merry Christmas!”

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Not Very Closed Minded: Christmas Special

| Winnipeg, MB, Canada | Holidays, Time

(I am working the Christmas Eve closing shift. For the holiday, we close at 6. There is a big sign on our front door informing customers of our holiday hours. At about 5:55, a customer walks in, with earphones in, apparently talking on the phone.)

Me: *on the PA* “Attention all [Store] customers. We will be closing in five minutes. Please bring all your final purchases up to the counter so we can ring them up. Thanks and have a great night.”

(Five minutes have passed, and the last rush of customers are in line at the counter. The woman with the earphones is nowhere to be seen.)

Me: *on the PA* “Attention all [Store] customers. We are now closed. Please bring all your purchases up to the counter. Thanks and have a great night.”

(Ten minutes later, after the rush has disappeared, my coworker and I do a quick walk of the store to make sure everyone’s out.)

Coworker: “I don’t see anyone!”

Me: “Nope, I think we’re— Oh, s***.”

(I spot the customer in our health products aisle, still using the phone.)

Coworker: “Okay, I’ll go tell her we’re closed.” *walks up to the customer* “Hi there, just wanted to let you know that we closed ten minutes ago.”

Customer: *with earphones still in* “Yeah, yeah.”

(Five minutes later, she is still there.)

Coworker: *on the PA* “Attention all [Store] customers. We are closed. Have a good night.”

(Just as we begin to lose our minds, with the customer still in the store 20 minutes after we closed, she takes out her earphones and looks over at us.)

Customer: “Excuse me, what time are you open until?’

Me: “We closed at six.”

Customer: *looks at the time on her phone, and realizes it’s 6:20* “Oh, my! I’m sorry!”

Coworker: *clearly tired* “It’s all right, ma’am, but try not to do it again.”

Customer: “You should have told me that you were closed!”

Related:
Not Very Closed Minded, Part 23
Not Very Closed Minded, Part 22
Not Very Closed Minded, Part 21

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Complaining To Have Nothing To Complain About, Part 3

| USA | Bizarre, Time

Me: “Hello, [Tech Support].”

Caller: “FINALLY! Do you know how long I’ve been waiting for you to pick up the d*** phone?

Me: “Let me see… 36 seconds, sir.”

Caller: “Exactly! I can’t believe… Wait, what?”

Me: “You were on hold for exactly 36 seconds before I got to you.”

Caller: “…really? You can tell that?”

Me: “As soon as your call enters the queue it generates a note of the time you called in. Yours was logged at [time] which was just about 36… well, 46 seconds ago, now.”

Caller: “Well… it felt longer than that. D*** it now what am I supposed to do? This… this has never happened before!”

Me: “Did you have a tech related issue to report?”

Caller: “Uh, I think so… I can’t remember now! I… you’ve thrown my whole thought process off!”

(He hangs up. A little while later I pick up another call, and notice it’s the exact same number.)

Me: “Hello, [Tech Support].”

Caller: “Thank God! Do you know how long I’ve been on hold? Waiting for you to get off your damn a** and help me?”

Me: “Yes.”

Caller: “Huh?”

Me: “According to the time stamp you had a wait of 26 seconds this time before I got to you. That’s a pretty good improvement over your previous call.”

Caller: “For the love of God! Look, your stupid intro recording says I might experience higher than average wait times! What am I supposed to do if you then immediately answer the phone?”

Me: “Be glad you didn’t have to wait for very long and enjoy getting your issue resolved promptly?”

(He grumbled all the way through the troubleshooting process, complaining about how we shouldn’t be so quick to answer calls or be able to track the amount of time a customer has been on hold.)

Related:
Complaining To Have Nothing To Complain About, Part 2
Complaining To Have Nothing To Complain About

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