Category: Time


H2-Slow Service

| USA | Time

(It’s 5:45 pm on a Friday. Due to a civic event I happen to be in City Hall when the main phone line rings and I answer on reflex. Connecting services (e.g. water) is a quick and easy process when given even 24 hours’ notice.)

Me: “[Town] City Hall.”

Female Caller: “Yeah, I need a water hook-up.”

Me: “The city can certainly assist with that during normal business hours. That department opens Monday morning at 8:30 am; feel free to give them a call then or you can leave a message now and request a call-back.”

Female Caller: “No. I need a water hook-up.”

Me: “I understand, ma’am, but that department is closed for the evening. They closed at 5:00 pm.”

Female Caller: “I’m moving in tonight and need a water hook-up! Transfer me to the water department.”

Me: “Ma’am. No one’s there; it’s 5:45 on a Friday evening.”

Female Caller: “…”

Me: “I’d be happy to take a message and request they call you Monday morning.”

Female Caller: “Why can’t you do it?”

Me: “Ma’am?”

Female Caller: “Get over there and hook up my water! I need it TONIGHT!”

Me: “That is really not my department, ma’am. As I said, I’m happy to take a message or you can call again Monday morning. Did you wish to leave a message?”

Female Caller: “I don’t know why the h*** I’m moving to your crappy little town, if this is how you treat your residents! Fine. Take my information. And I’m going to stop in at City Hall to see if I can find anyone when I get there!”

(I took her information, hung up, and left immediately. I really didn’t want to be there if she started pounding on the doors demanding her hook-up. That’s the last time I go anywhere near the phones after five pm!)


Better ‘Watch’ Out

| LA, USA | Crazy Requests, Time

(A woman comes up to the in window.)

Customer: “I’d like to get these filled, please.”

(We are going to close soon, but we aren’t very busy and she’s getting an important medication, so I can get it ready for her if she needs it tonight.)

Me: “Sure thing. Did you want to get this tonight or come back tomorrow?”

Customer: “Oh, I need it tonight. When will it be done?”

Me: “Well, we close at six, so before then!”

Customer: “Oh, you can’t get it ready any sooner…?”

Me: “Uh… It’s 5:45 right now.”

Customer: *in a snippy tone* “Well, how was I supposed to know?! I’m not wearing a watch!”


Not Very Closed Minded, Part 22

| PA, USA | Bad Behavior, Time

(The store closes at 10:00 pm, and it’s 9:59. I am straightening while my coworker rings up customers. Two women are the last customers in line.)

Customer #1: “Oh, look, clearance items!”

Customer #2: “I love a good sale!”

(They walk away and start browsing through the clearance bins. The “We are closed” announcement is made. Five minutes later…)

Customer #1: “I’ll take these books, and this item from clearance. Make sure to ring it up as 75% off!”

Cashier: “Ma’am, clearance items are currently 50% off.”

Customer #2: “Really? That’s not much of a deal. Maybe you shouldn’t get it.”

Customer #1: “Hmm. I don’t know… How much will it be with my discount card?

(My coworker totals up her savings, then the total cost without her card, then the cost if the customer “waited till the clearance was better.” It is now ten after, and the manager has come out to see why the register’s still on.)

Customer #1: “Okay, I guess I’ll take it.”

(They are rung up, and walking towards the door. Her hand is on the knob.)

Customer #1: “You know what? I’ve changed my mind. I don’t think I want this after all. Can I return it?”

Manager: “Let me get that done quickly for you, seeing as how we are CLOSED.”

Customer #2: “Oh, you guys have chocolate!”

(The manager rings the return lightning-fast, while Customer #2 looks at the chocolate.)

Manager: “There, you’re set. Have a lovely ni—”

Customer #1: “Is your cafe still open?”

Manager: “No, as we have been closed for twenty minutes.”

Customer #1: “Dang, I wanted some coffee. Well, I have to go to the bathroom. Just a minute.”

(She meanders towards the restrooms, pausing every few steps to look at a display. Customer #2 stays at the registers, studying the chocolate. Manager and Cashier quickly close out the register.)

Customer #2: “How much would these candy bars be, if I wanted one?”

Manager: “Ma’am, the prices are on the display sign. And we couldn’t sell you one anyway, because we are CLOSED.”

Customer #2: *huffs as [Customer #1] returns from the restroom* “Come on, they don’t want our money! He won’t even sell me a d*** candy bar!”

(They finally left, a half-hour after we closed, having spent a grand total (post-return) of $3.75.)


Not Very Closed Minded, Part 21

Not Very Closed Minded, Part 20

Not Very Closed Minded, Part 19


We’re Closed Eight Ways From Sunday

| ME, USA | Crazy Requests, Time

(It’s Father’s Day. It’s been about 20 minutes since we’ve had new customers, and it being five minutes before we close, my manager gives the kitchen the OK to shut down. Not one minute after the kitchen has closed, a group of three walk in.)

Me: “I’m sorry folks, we just closed.”

Man: “But it’s Father’s Day!”

Me: “I know, and I’m sorry, but we close at eight on Sundays.”

(They start complaining about how it’s a special day for him and that we should serve them, when the man suddenly looks at me.)

Man: “But it’s not eight yet!”

Me: “It’s five minutes before…”

(They walk out grumbling.)

Manager: “If they wanted to make it such a special day for him, why couldn’t they get him a steak and cook it for him themselves?”


Not So Closed Minded, Part 9

| OH, USA | Bad Behavior, Criminal & Illegal, Time

(During the summer our store stays open until 11 pm. Now that summer is ending we are back at our winter hours of closing at 10 pm. My coworker has made announcements at 9:45 and 9:55 that the store is closing. It is now 10:10, we have turned off the outside lights, dimmed the dining room lights, and turned up the music while we clean.)

Coworker: “Uhm, guys, I found some people and they won’t leave.”

Manager: “What?”

Coworker: “Yeah, I went to clean the bathrooms and they are sitting at one of the bars. I told them we were closed but they just said ‘No, you aren’t’ and ignored me.”

(The manager walks around the corner to where the people are sitting.)

Manager: “Excuse me, ladies. We have actually closed for the night so I am going to need you to leave so we can finish mopping.”

Girl #1: “No, you aren’t!”

Girl #2: “Yeah, you guys don’t close till 11! We aren’t leaving.”

Manager: “I’m sorry but we are. Staying open until 11 is something we only do during the summer. We switched back to winter hours last week.”

Girl #2: “Ugh, you’re such a liar. You just want to go home early!”

Girl #1: “Yeah, stop being so lazy! Google says your hours are till 11!”

(Girl #2 pulls out her phone and puts it so close to my manager’s face it is touching her nose.)

Girl #2: “SEE!”

Manager: “No, you two need to leave. Please be careful as we have already started mopping.”

Girl #2: “Make us!”

Manager: “Fine, I’ll call security.”

(Both girls moaned but began picking up their stuff. They made a point to drag it out as long as possible and “missed” the garbage when throwing their ice creams out.)


Not Very Closed Minded, Part 8

Not Very Closed Minded, Part 7

Not Very Closed Minded, Part 6

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