Category: Time

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There Is No Plus Side To This

| Melbourne, VIC, Australia | Extra Stupid, Time

Customer: “I want to complain about your meter readers. They didn’t come in the period they were supposed to.”

Me: “Okay, let me check… So, your scheduled read date was March 22, plus or minus two business days. Our records show the readers attended on March 25 but the gate was locked.”

Customer: “Of course it was. That’s outside of the window.”

Me: “I’m sorry, but it isn’t; the 25th is two business days after the 23rd.”

Customer: “NO. Where it says plus or minus two business days, that means it’s one day either side, two extra business days, up to three business days total. What are you, stupid?”

Me: “I’m afraid that’s not the case. Plus or minus two business days means it can be up to two business days either side, a total of five business days.”

Customer: “NO, IT DOESN’T! IT NEVER MEANS THAT! ARE YOU STUPID?!”

Me: “Ma’am, out of curiosity, what would you assume it meant if we’d written plus or minus one business day?”

(Long silence.)

Customer: “F*** YOU!” *click*”

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Not Very Closed Minded, Part 17

| Germany | Crazy Requests, Time

(Five minutes after our closing time a customer storms in.)

Customer: “Are you still open? I need some bread, please.”

Coworker: “No, sorry, we’re closed. The registers are out and all. I cannot check you out.”

Customer: “But I’ll be really fast! Just quick, [Bread], please!”

Coworker: “Sorry, we’re closed. The registers are already shut down. In fact I’m already emptying the display right now.”

Customer: “But I’ll be really fast!”

Coworker: “We’re still closed. Even if I wanted to, I couldn’t check you out.”

Customer: “Hmm, can’t you just give it to me then?”

(We started locking the door after that.)

Related:

Not Very Closed Minded, Part 16
Not Very Closed Minded, Part 15
Not Very Closed Minded, Part 14

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If Only They Could Monitor Their Own Behavior

| Baltimore, MD, USA | Bad Behavior, Technology, Time

(I am in line at a popular electronics store to pick up my laptop I had purchased a few days prior. At this particular store, they advise you to make an appointment to avoid unpredictable wait times.)

Employee: *looking at me* “Hi, ma’am. Do you have an appointment?”

Me: “Yes, my appointment is at 1:30 under [My Name]. I am here to pick up my laptop I purchased the other day.”

Employee: “Okay, thanks. Hold on one moment please and I will go back and get your laptop.”

(An elderly couple walk in each holding a large computer monitor. The couple pushes me aside and sets the monitors on the counter. Not wanting to be rude, I quietly move aside.)

Old Woman: “We’re here to drop off these monitors. They need to be fixed.”

Employee: “Okay, ma’am. Did you have an appointment?”

Old Woman: “An appointment?”

Employee: “Yes, we recommend making appointments to help better serve our customers. It is not required, but recommended because wait times can vary to five minutes to a couple of hours.”

Old Woman: “No, I don’t have an appointment. I just want to drop these things off.”

Employee: “I’d be more than happy to help you, ma’am. However, I was in the middle of assisting another customer. She had an appointment so I have to help her first. You can take a seat over there and the wait time right now is twenty minutes.”

Old Woman: “TWENTY MINUTES?! That won’t do! We have a movie to catch!”

Employee: “I apologize, ma’am, but like I said, I need to assist customers with appointments first. You’re more than welcome to wait twenty minutes or I would be happy to schedule you an appointment for later.”

Old Woman: “That’s ridiculous! I’m not waiting twenty minutes. We already drove all the way here! Can’t I just leave these here with you and pick them up later?”

Employee: “Sorry, ma’am, but I just can’t let you leave these here.”

Old Woman: “Well, can’t I just sign some paper or something saying I’m leaving it here?”

Employee: “Yes, that’s what we require. We also would need to know the issues you are having with the monitors but like I said, I can’t allow you to cut in front of customers with appointments. I was already in the middle of helping this young lady–” *gestures towards me* “–and like I said she has an appointment. So you can either wait or schedule an appointment for later.”

(After watching this go on for a few minutes, I had decided I’d let the elder couple have my appointment as I didn’t have anything else to do that day and twenty minutes really wasn’t long.)

Me: “Excus—” *gets cut off*

Old Woman: “THIS IS RIDICULOUS! F*** THIS! I DIDN’T WANT TO COME TO THIS PIECE OF S*** STORE ANYWAY! [Husband], LET’S GO!”

(She snatches the computer monitor up, still going off and making a scene. Her husband takes the other monitor and without a word, follows his wife. The employee apologizes again to the man who rudely dismisses him.)

Employee: “I’m sorry about that.”

Me: “That’s okay; I work in the restaurant business where I have to deal with customers like that on a daily basis. I was about to just offer her my appointment until she made that big scene and started cursing.”

(Moral of the story: If that woman had handled herself differently and treated others with respect, her computer monitors would be fixed right now.)

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