Category: Time

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Please Leave A Message After The Snappy Tone

| WA, USA | Crazy Requests, Time

(My dad is the pharmacy manager and is bringing me in to job shadow him and his coworkers. My dad is well-known and well liked among most of his customers and has never shown anyone disrespect before, being an easy-going and reasonable man. He’s in the middle of unlocking the pharmacy as it is ten minutes before opening, and already there is someone at the drive-thru.)

Customer: *immediately as the technician turns on the speaker* “Why aren’t you guys answering your d*** phone?!”

Technician: “I’m sorry, ma’am, but we only just opened. Can I help you with anything?”

Customer: “You can get me my prescription. How dare you keep me waiting any longer than I already have?!” *note that she only just got here, as have we*

Technician: “All right, ma’am. Just one moment.”

(The technician takes her information before turning around and give me a knowing exaggerated look. I resist giving the customer the finger as she huffs and turns to her daughter in the passenger seat who rolls her eyes as the technician talks to my dad. My dad comes over to speak with her and give her her medicine.)

Dad: “I’m really sorry for the wait, ma’am, but we haven’t opened the pharmacy yet. Here is your prescription.”

Customer: “You WOULD’VE known I was coming if you just answered your d*** phone!”

Dad: *with high level of patience and positivity that I can only ever hope to achieve* “I’m sorry ma’am, but again, we have only just started opening the pharmacy. There was no one here to answer the phone until two minutes ago. I hope you have a good day.”

Customer: “Don’t get snappy with me! You should always answer the phone!” *drives off*

Dad: *shrugs at me* “She’s not a regular. She probably doesn’t know our hours.”

(Everyone got back to work and the rest of the day went on pretty peacefully. It was only later that my dad checked the phone and found thirteen unheard messages, from 2:43 am, 3:11 am, 4:13 am, etc. All of them had no actual messages and were silent. Three guesses who they were all from and the first two don’t count.)

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Not Very Closed Minded, Part 23

| MI, USA | Time

(I work at a women’s clothing store where you can open a credit card. You can also pay off your card in the store at the registers, and often people will buy clothes with the card and then pay off that amount, or that amount and more off their store card. A woman walks in at about 8:30 one night to shop; she comes up to my register at 8:55. Like all of the stores in the shopping center we’re in, we close at 9. I’ve been working since 2 after having class all morning; I’m really ready to go home.)

Customer: *holds up her store card and a bank card, but doesn’t indicate which card she’s talking about when* “I’d like to pay with this card and then with this card to pay off the other card with this card.”

Me: *very confused* “I’m sorry, let me make sure I understand. You’d like to pay with your store card and then pay off your purchase with your bank card?”

Customer: *sighs loudly and looks at me like I’m an idiot* “No! I want to pay with this card—” *holds up bank card* “—and then make a payment on my store card.”

Me: “Oh, I see. I apologize for the confusion. Let me get that started for you.”

(I ring up her items and then begin the payment process.)

Me: “Okay, your total is [total] tonight. Is that a debit or credit card?”

Customer: “Oh, no. You know, I’d actually like to pay for this with my store card.”

Me: *growing increasingly frustrated, as at this point, it’s already 9:05* “No problem; let me go back a page and process it that way.”

(We finally get her transaction finished. I hand her her bag and then set up a store card payment.)

Me: “So we’ll be doing a payment of the amount of this purchase, correct?”

Customer: “Yes. $100.”

Me: “Okay, so $100 plus your purchase, so [new total].”

Customer: “No! Just $100! What are you doing?”

Me: “I’m sorry, I misunderstood. Just $100 then.”

(I fix that and set up the payment.)

Customer: “Oh, I think I did my debit PIN wrong. Can I do it again?”

Me: *so done* “Absolutely.”

(We do this three more times until she decides that she’s forgotten her PIN for her card. She decides instead that she’s going to write a check. Now since it’s 2016 and no one uses checks regularly anymore AND they run a huge security risk for everyone involved, accepting checks is a long and extremely slow process. At this point it’s 9:10. The check finally goes through and I hand her her receipt. It’s 9:20.)

Me: “You’re all set! My manager will have to let you out because we’ve actually locked you in the store because you’ve been here so long past our closing time. Have a nice night!”

Related:
Not Very Closed Minded, Part 22
Not Very Closed Minded, Part 21
Not Very Closed Minded, Part 20

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No Such Thing As Gardening Leave

| Sacramento, CA, USA | Crazy Requests, Time

(It’s 11 pm and the store closed at 9. I’m in my car, in the back of the parking lot, on my lunch, taking a nap. I’m not wearing my employee vest or my name tag. Someone knocks on my car window, waking me up.)

Customer: “I can’t get into the garden department!”

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Not Even In Line And Out Of Line

| USA | Bad Behavior, Technology, Time

(Our customers who come in are served on a first-come, first-serve basis, since it typically takes anywhere from 15-45 minutes per person depending on what they need. It’s a Sunday, several of our staff are on vacation and several others have called off sick, and there’s already nine people waiting for various services. As I go to call the next customer who has been patiently waiting for close to two hours, a female customer who has just entered walks up to me.)

Customer #1: “I need help.”

Me: “I’m terribly sorry, but we’re quite busy. Can I get your name to add to the waiting list? We’ll have someone with you as soon as possible.”

Customer #1: “I just have a quick question, though. Shouldn’t take more than a few seconds.”

Me: “I suppose if it’s just a quick question, I can help. Then after I can take your name down if you’ll need further help.”

Customer #1: “Good, I just need to know if you’re taking trade-ins for [Older Model Cellphone] to get money off of the new updated version.”

Me: “As long as it’s in working condition, we absolutely do.”

Customer #1: *trying to hand me her old cell phone from her purse* “Great. Well, I’ll just give you this, and I’d like [Newer Model Phone]. I want the silver-colored model if possible. I also want a case. I’m not picky about it, but preferably one that’ll last. I also want to switch my data plan. I only have 2 gigs now, but I wanna up it to 4 because I’ve been going over a bit. Also, we need to add my husband to our plan and to get him a phone. He doesn’t want anything fancy, though.”

Me: *refusing to take her phone* “I’ll be able to help you with that. Can I just your name for the waiting list?”

Customer #1: “Oh, I just wanted to do it now.”

Me: “Unfortunately, ma’am, we have a number of people who have been waiting to be assisted. I can take your name down though, and assist you shortly.”

Customer #1: *narrowing her eyes* “But I want to do this now.”

Me: “Ma’am, we have a waiting list. I have to help people on a first-come, first-serve basis.”

Customer #1: *starting to fume* “Well, I’m not waiting.”

Me: “Unfortunately, I need to be helping the next person on our waiting list. If you’d like, I can take down your name, but unfortunately I won’t be able to assist you at the moment.”

Customer #1: *screaming* “But I don’t want to wait! If they’ve all been waiting, surely they won’t mind waiting a little longer.”

(Everyone is now looking. Another customer who is standing nearby chimes in.)

Customer #2: “I’ve been waiting over an hour. As a matter of fact I DO mind having to wait longer just because you can’t be bothered to wait like the rest of us!”

Customer #1: “Go to h***!”

(She storms towards the door, turning before she leaves…)

Customer #1: “This is terrible customer service, you know! I shouldn’t have to wait! You took my question, that means I am being helped first and foremost!”

Customer #2: “No, you’re just a terrible f****** customer!”

Customer #1: “You shut your mouth, you f****** hog!”

(Another voice pops up.)

Customer #3: “Uh… [Name]?”

(Customer #1 turned and saw another customer who seemed to recognize her, and was staring at her in shock. She went red and bolted, leaving the rest of the room snickering and laughing. It’s always fun to see someone like this get embarrassed by their own behavior. Unfortunately, I didn’t find out who the other customer was or how they knew the woman.)

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Some Customers Are Cut From Different Cloth

| LA, USA | Crazy Requests, Time

(We have glass doors, so when I see someone pull up and try to get in after closing, I signal and mouth to that we are closed. Most people would see this and leave, but not everyone.)

Customer: *through the glass doors* “Do you have [fabric]?”

Me: “Yes.”

Customer: “Can you go get it and show me?”

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