Category: Time

Your Counting Skills Are Week

| NJ, USA | Holidays, Time

(I work for a men’s clothing store that also rents tuxedo formal wear. If a customer rents a product less than a week from their event date there is an extra rush charge added on to the order, similar to that of an expedited shipped online order. The rental product is not kept on premises and is shipped to the store, and so we have to follow certain time frames for both the product being put together and UPS delivery schedules. A mother, grandmother, and two kids walk into the store on a Saturday afternoon.)

Me: “Hello, how may I help you today?”

Mother: “Yes, I would like to rent a tux for my son, for Halloween.”

Me: “Perfect. We have a wide selection of options to pick from. The pricing of the rental ranges from [price #1] to [price #2], depending on which one you pick out. But I just want to let you know there is also a [price #3] additional rush charge fee since Halloween is less than a week away.”

Mother: *rolls eyes* “Ugh! Really? We’ve rented from here before; is that really necessary?”

Me: “Well, I do apologize, but Halloween is this coming Friday which is less than a week from today.”

Grandmother: *cuts me off* “No, that’s not right.”

Me: “Ma’am, today is Saturday. A week from today is next Saturday. This coming Friday is Halloween, which is six days from today.”

Grandmother: “No, you’re confused!”

Me: “The rental is for Halloween right? This coming Friday?”

Mother: “Yes.”

(I count in front of them on hands, Sunday, Monday, Tuesday… etc. until I get to Friday which is six days.)

Grandmother: “You’re counting wrong!”

Mother: “This is ridiculous that you are trying to charge us extra for no reason.”

(At that point I was beyond frustrated with them and with trying to prove that Halloween was in fact six days from that day and that falls under seven-days for the rental rush charge. The family proceeded to leave the store and didn’t come back.)

These Customers Come At All Hours

| FL, USA | Bad Behavior, Liars & Scammers, Time

Me: “Thank you for calling [Store]. This is [My Name]. How can I help you?”

Customer: “Yeah, I’ve been waiting for over an hour! Where’s my pizza?”

Me: “It’s on its way, sir.”

Customer: “Well, what are you going to do about it?”

Me: “About what, sir?”

Customer: “I’ve been waiting for over an hour!”

Me: “We won’t be doing anything. There’s no way you’ve waited that long.”

Customer: “WHAT?! ARE YOU CALLING ME A LIAR?!”

Me: “No, sir, just mistaken.”

Customer: “And why’s that?!”

Me: “It’s 11:20, sir—”

Customer: “So?!”

Me: “We open at 10:30.”

Customer: *click*

They Have No Closing Arguments

| AB, Canada | Bad Behavior, Time

I do the morning show at a radio station. Because we’re in a small town and have a small staff, we close our offices at noon. I give away tickets to a concert that night, and tell the winner that she has to be at the station before noon to pick up the tickets. She says that she can’t make it by noon, but can be there shortly after noon, and asks that we stay open late to accommodate her. I ask her how late she’ll be, and she says just a few minutes after 12:00…12:15 at the latest. Since I can wait around a few minutes, I say we’ll stay open late for her.

12:15. She’s not here yet. 1:00 pm. She’s not here yet. 2:00. She’s not here yet. 3:00. I’m still waiting for her. I’ve also been at work since four am and hadn’t eaten anything all day. I decide to close up for a few minutes and run across the street to the store to grab something. I come back at 3:10 to find an angry note taped to the door. Sure enough, it’s from our contest winner, calling us a bunch of lying SOBs for saying we’d stay open late for and then not doing so, and calling us various other nasty names.

Ever since then, I’ve made no more exceptions for contest winners who’ll be “just a few minutes late.” If you can’t make it by closing time, tough.

From Now On, Always Use That Line

| Cincinnati, OH, USA | Bad Behavior, Crazy Requests, Time

(I do returns and am waiting for a price check to come back. The elderly women who is next in line thinks the three-minute wait is too much.)

Customer: “What is taking so long?”

Me: “Someone is checking the price on these boots for me, ma’am. It’ll be just a minute.”

Customer: “Well, it’s taking too long. Can’t you just help me?”

Me: “I only have this one register. It will be just a second.”

(It takes maybe another minute. I get the price and start processing the return.)

Customer: “This is taking forever.”

Me: “I am exchanging items for this customer, ma’am. Just be patient.”

Customer: “Could you be any slower?!”

Me: “Probably, ma’am. Would you like to see?”

Customer: “No! I don’t have time to wait in this line!”

Me: “Well, what else would you do in a line? They’re designed to wait in.”

(At this point an assistant manager had come up, laughing, and took the lady to another register to do her return.)

Groomed For Disappointment

ON, Canada | Time

(I work in a pet store with a groomer attached. The groomer has finished for the day, and her final 1:30 appointment never came in. It’s now 2:00, and she’s feeling sick, so she leaves. About five minutes later, this happens.)

Customer: “Hi, I’m here for a nail trim.”

Me: *thinking she’s a walk-in* “Oh, I’m sorry. Our groomer isn’t here.”

Customer: “What? But I have an appointment!”

Me: *grabbing the groomers schedule* “Oh, my goodness. I’m so sorry. What time was your appointment?”

Customer: “1:30. 2:00. I don’t know.”

Me: “Could I get your name?”

Customer: “[Customer].”

Me: “Well, ma’am, your appointment was at 1:30.”

Customer: *blank stare*

Me: “And it’s after 2:00 now.”

Customer: *blank, slightly angry stare*

Me: “And our groomer is sick, so she waited a half hour in case you were running behind, and then she left.”

Customer: *very angry stare*

Me: “Would you like me to rebook you?”

Customer: “No. I’ll go to someone else! You could have called!” *storms out*

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