icon_technology

Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Data Can Be Fluid

| NJ, USA | Spouses & Partners, Technology, Theme Of The Month

(I work at an office supply store that also sells technology. I work in the supplies department, and get a call:)

Me: “Office supplies, how can I help you?”

Customer: “I was wondering, do you have hard drive fluid?”

Me: “…hard drive fluid? That’s… not a thing.”

Customer: “Yes, it is! Do you have any?!”

Me: “Let me transfer you to the technology department. They’ll be able to assist you.”

(I transfer him to a coworker who comes to talk to me after.)

Coworker: “Hard drive fluid?”

Me: “Yeah, I have no idea.”

Coworker: “You know that was your boyfriend, right?”

Me: “No…”

(That was not the first, or last, time my boyfriend called to prank the store, where he previously worked, although he never tried it on me again.)

Parenthetically Speaking

| Portland, OR, USA | Technology

Caller: “I wondered if I need to dial the parenthesis around the area code when I make a phone call?”

Me: *after paused mute to control my laughing* “Ma’am, if you can find those buttons on your phone go right ahead and push them!”

Just Crossed The Online Line

| NS, Canada | Crazy Requests, Technology, Wild & Unruly

Me: “Thank you for calling [Retail Company]. How can I help you?”

Customer: *happy* “Hi there! Ugh, I ended up ordering the wrong thing online. Silly me; should have been paying more attention. Can I return this?”

Me: “Yah! Sure, no problem. Can I get the order number from you?”

Customer: “Of course!” *reads it off*

Me: “Perfect. Just one second. I’m sorry; my system shut off on me. We have an online return option. Would you like me to walk you through the steps? It’s really simple. If not just give me. like. 60 seconds to bring my system back up and I would be more than happy to do the return for you.”

Customer: “YOU WANT ME TO DO IT ONLINE?! YOU DON’T WANT TO HELP?! FINE!” *hangs-up*