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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

To Hang Up Would Be Poetic Justice

| Indianapolis, IN, USA | Bad Behavior, Technology, Theme Of The Month

(I’m working the closing shift in the electronics department, which is in charge of video games and the photo lab in addition to the actual electronics section. We’re currently running an upgrade on our photo lab’s software, and I’m expecting a call from corporate to check up on the progress of the upgrade. An outside call comes in on my phone. It’s not corporate but a male customer who sounds perfectly normal. I am also male.)

Me: “Thank you for calling [Company]. How may I help you?”

Customer: “Yeah, what’s the price on your Call of Duty: Advanced Warfare?”

Me: “I can check on that for you. I think it’s $59.99, but I’ll be able to confirm that for you in just a second…”

(As I’m walking over to the video game section, the customer begins reading me some of the most bizarre, suggestive, awful love poetry you’ve ever heard and starts making advances. I assume he wrote the poetry himself. This freaks me out, and I end the call immediately and call my team leader to let her know what had just happened.)

Me: “Hey, if you hear that I just disconnected a call, I did. Some guy called and started reading me poetry.”

(My team leader hears this and starts cracking up.)

Team Leader: “What? You should’ve transferred that call to me! I would’ve had fun with the guy!”

(‘Poetry Guy’ became an inside joke around the store. Every time I got a call from another one of my coworkers that night, they ‘read’ me poetry!)

Data Can Be Fluid

| NJ, USA | Spouses & Partners, Technology, Theme Of The Month

(I work at an office supply store that also sells technology. I work in the supplies department, and get a call:)

Me: “Office supplies, how can I help you?”

Customer: “I was wondering, do you have hard drive fluid?”

Me: “…hard drive fluid? That’s… not a thing.”

Customer: “Yes, it is! Do you have any?!”

Me: “Let me transfer you to the technology department. They’ll be able to assist you.”

(I transfer him to a coworker who comes to talk to me after.)

Coworker: “Hard drive fluid?”

Me: “Yeah, I have no idea.”

Coworker: “You know that was your boyfriend, right?”

Me: “No…”

(That was not the first, or last, time my boyfriend called to prank the store, where he previously worked, although he never tried it on me again.)

Parenthetically Speaking

| Portland, OR, USA | Technology

Caller: “I wondered if I need to dial the parenthesis around the area code when I make a phone call?”

Me: *after paused mute to control my laughing* “Ma’am, if you can find those buttons on your phone go right ahead and push them!”