icon_technology

Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

If They Had An Ounce Of Sense

| Bangor, Wales, UK | Crazy Requests, Criminal & Illegal, Technology

(In the run up to Christmas, one of the popular items has been a small radio controlled quad-copter, and I have been enjoying myself flying these up and down the mall to demonstrate. A young man comes in and enquires about these:)

Customer: “So could it carry any weight, say, an eighth of an ounce?”

Me: *trying not to laugh, as the specific weight mentioned is a dead give away* “Well, no, not really.”

Customer: “Okay, but would it be able to carry any weight over a wall and come back?”

Me: “Nope.”

Customer: “So it wouldn’t, perhaps, be able to carry a sixteenth over a prison wall?”

Me: “Er, no…”

Customer: *leaving* “Okay, thanks anyway. If the police come in, don’t tell them I was asking, okay?”

A Price For The Devil To Pay, Part 4

| CO, USA | Money, Religion, Technology

(I graduated with a PhD in mathematics from a major state university, but being from a fairly tight-knit family, when a storm takes out power to my grandfather’s family-owned business many family members go to help keep things running.)

Customer: “I’m so glad you’re open without power. I can finally get some shopping done.”

Me: “Yeah, I guess a power outage has its upsides, frees up some time.”

Customer: “No, no, no. I had a vision from God, and he told me that math and money were created by the devil…”

Me: “Umm… and the storm changes that how?”

Customer: “Well, without power, you don’t have those machines to add for you, so we can go back to good old fashioned charity, like God intended.”

Cousin: “You do realize we can do the math in our head, right? I mean this guy has a PhD in mathematics. I think he can add some prices up. Also, we have a backup generator; the registers should be up now.”

(The customer couldn’t get out of the store fast enough, brandishing a cross at the cash registers. Apparently, anyone who can do some mental addition is a servant of the devil; that or he wanted free stuff, your pick.)

Related:
A Price For The Devil To Pay, Part 3
A Price For The Devil To Pay, Part 2
A Price For The Devil To Pay

Should Have It Pinned Down By Now, Part 2

| Williamstown, NJ, USA | Extra Stupid, Technology

Customer: “How do I do credit?”

Me: “Just hit ‘credit’ when the options pop up on the pin pad. Then when it asks for a pin number, don’t enter anything, just hit the green button.”

(The customer reaches the pin pad option and enters a series of numbers. After a moment, the card is declined.)

Me: “I’m sorry, did you want credit?”

Customer: “Yes?”

Me: “Don’t enter any numbers; just hit the green button when it asks for your pin.”

(Again the pin prompt comes up, and again she enters numbers; nine of them.)

Me: “Ma’am, what are you typing?”

Customer: “My phone number!”

Me: “Your… phone number?”

Customer: “That’s how I always do it!”

Related:
Should Have It Pinned Down By Now