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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Getting Red Over Going Green

| PA, USA | Extra Stupid, Technology

(I’m ringing out a lady who is using two cards for one transaction. One is a gift card and the other a debit card.)

Me: “Just run that through as credit.”

Customer: “Which one is credit?”

Me: “Hit enter.”

Customer: “Which one?”

Me: “The green one.”

(She hits green and I give her a second total and she goes to slide her second card.)

Customer: “I want credit.”

Me: “Okay, same thing, just hit green.”

Customer: “I hit cancel for credit?”

Me: “No. Enter.”

Customer: “Which one is enter?”

Me: “Green.”

Customer: “Red?”

Me: “No. Green.”

Deep Fried Attitude

, | AZ, USA | Crazy Requests, Food & Drink, Technology

(I am working in the drive-thru during a busy breakfast rush when a snooty customer pulls up.)

Customer: *taking her food and shakes it* “How many calories is this? The girl on headset said you were going to find that for me!”

(We have the calorie count for practically every item in a program on our registers – right down to a single slice of cheese – so despite the massive line, I quickly check. For some reason, while we have the nutritional information for the breakfast sandwich as a whole, we don’t have the information on just the chicken filet, which is all she ordered.)

Me: “I’m really, sorry, but for some reason we don’t have it in our system. I know that if you go on the company website, though, they will have it under the ‘nutrition guide’ tab and—”

Customer: *disgusted* “I shouldn’t HAVE to go online. You should have it HERE!” *drives away*

Manager: *waves at receding car* “You have a nice day, too!”

Me: “If she’s that concerned about calories, maybe she shouldn’t be eating fried chicken for breakfast?”

Manager: “Seriously!”

Your Part In This Is Over

| Ottawa, ON, Canada | Technology

Me: “Morning, sir! Can I help you find anything?”

Customer: “Hi, I’m looking for a part for a lamp.”

Me: “Well, we don’t carry a lot of parts, but there’s always a possibility that I’ll have it. What is it that you’re looking for?”

Customer: *describes part*

Me: “Oh, I’m sorry but we don’t carry anything like that. Unfortunately it’s not even something I can order, since our suppliers wouldn’t carry anything like it, either. I’m not even sure where to send you for it since it’s a bit unusual. I’m sorry I couldn’t be of more help!”

Customer: Oh. Well, see, it’s…” *describes part again*

Me: “I’m sorry if I was unclear. I know what part you’re looking for, I just don’t have it.”

Customer: “Maybe you have one in the back. It looks like…” *describes part again*

Me: “I know exactly the piece you’re describing. I’m sorry, but I’m 100% sure that we don’t have it. I can show you our parts department if you like. It’s pretty limited since we don’t do our own repairs here.”

(I take the customer to the back, where they look for the part themselves.)

Customer: “I don’t see it here. It’s…” *describes part yet again*

Me: “I’m sorry; I don’t know what to tell you. You don’t see it because I don’t have it. I have never had it. I will never have it. If you do ever find a place that carries it, let me know so that I have somewhere to send people in the future. Right now, I can’t do anything for you.”

(The customer gears up to begin their description again. My manager has witnessed the whole exchange and speaks up:)

Manager: “You should go to [Big Box Chain].”

Customer: “Oh, wow, thanks!” *leaves*

Me: “I didn’t know [Big Box Chain] carried things like that! Thanks, [Manager]!”

Manager: “Oh, [Big Box Chain] won’t have it either. I just figured he could go bug them for a while.”