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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

God Help Her If She’s Using A Raspberry Pie

| IN, USA | Extra Stupid, Food & Drink, Technology

(I work for a company that deals with online registration for things like marathons, triathlons, little league, etc. Basically any sporting event. A lot of times people have trouble registering because of cookies on their browser.)

Customer: *sounding close to hysterics* “It won’t work! It won’t let me register! I need to get registered for this 5k now!”

Me: “Okay, ma’am, let me just see here. It sounds like the reason it won’t go through is because of cookies on your browser. Now, if you’ll go to the—”

Customer: “I don’t have any cookies. I’m diabetic!”

Suddenly Got Personal

| OK, USA | Money, Technology

(A customer calls our copy shop with an order for several large format color copies. The problem is that she absolutely refuses to set foot in the store to submit, pay for, or pick up the order, and she claims that our submission website is not working for her.)

Me: “Well, ma’am, do you have a [Store Name] credit card?”

Customer: “Yes, I do.”

Me: “Perfect! That’s the one type of card I am authorized to take over the phone, so we’ll just have you pay with that. I’ll set up your order from here with the files you emailed, and then give you a call when I’m ready to start the payment process.”

Customer: “Sounds great!”

(I spend two hours and miss my lunch setting up her order with our third-party vendor, which requires me to upload 24 images separately and keep their sizes consistent. Normally I wouldn’t go through the trouble, but the profit on this order was sizeable.)

Me: “Ma’am? We’re ready to start the payment process, all right?”

Customer: “All right, the card number is [number].”

Me: “Okay, the machine is asking for a driver’s license number to verify your identity.”

Customer: “Oh, well, I don’t want to do that. This is a corporate account and I don’t just want to give out my personal information.”

Me: “…I, uh… I don’t really have any other option here, ma’am.”

Customer: “Oh, well, just cancel the whole order, then! Goodbye!” *click*

O, Canaduh, Part 3

| Montreal, QC, Canada | At The Checkout, Extra Stupid, Technology

(I am working as cashier with a very long line of customers, on a busy day in downtown Montreal.)

Customer: ”I’m from the US and I’m buying this for my son. He’ll be so happy! Can you gift wrap it?”

Me: ”Absolutely, ma’am. You can insert your card to pay.”’

Interac Machine: ”Beeeep!”

Me: ”Sorry, ma’am, the transaction was cancelled. Can you please insert your card again?”

Interact Machine: ”Beeep!”

Me: ”Sorry, ma’am, I don’t know what is going on. I’m going to do the transaction on the other machine over there.” *customers in line are getting a little nervous*

Customer: ”Well, I don’t understand. It cancels every time I choose CAN for Canadian dollars ”

Me: ”Ma’am… CAN stands for cancel…”

Customer: ”Oh, that’s why! I never would have guessed!”

Related:
O, Canaduh, Part 2
O, Canaduh