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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Putting The Dotted ‘I’s And Crossed ‘T’s Into IT

| Quebec City, QC, Canada | Extra Stupid, Technology

(The client made a mistake in an application form and now has to send an email asking the service to cancel it.)

Me: “Okay, now you have to send an email to cancel the document. Here is the email address: d-i-s…”

Client: “How do I put the point on the ‘I’?”

Me: “I don’t understand.”

Client: “How do I put the point on the ‘I’? You know, the dot over the letter ‘I’?”

Me: “Huh?”

Client: “So?”

Me: “The computer automatically puts the dot over the letter, you don’t have to do anything.”

Client: “Wow, technology is so great today. Before, you had to manually put dots on I’s and cross your T’s too!”

Not A Laptop Flop

, | Chicago, IL, USA | Money, Technology

(I’m a consultant and cashier at a popular electronics store. Most people come into the store to buy laptops and computers, and it’s part of my job to promote our computer repair service on every purchase. It just turned dark and it’s my last customer I have to deal with, who’s buying an expensive laptop. Some kids are playing outside and making a lot of noise.)

Customer: “I don’t really want your protection plan. I’m really careful with my things.”

Me: “Are you sure? We have a discount that reduces that price every year you have it, and it’s not a high price to begin with.”

(After a minute of trying to convince him to buy it, he relents.)

Customer: “Whatever. I’ll get it, I guess.”

(I ring up his purchases, including the protection plan.)

Me: “Thanks for shopping at [Store], and have a nice day!”

Customer: “Yeah, you too—”

(Out of nowhere, a few of the kids playing outside bump into him and knock his things to the ground, including his laptop. I can hear some shattering noises from all the way from my station. The customer looks into the box he had his laptop in and everything in it is completely broken. He looks straight at me blankly and amused.)

Customer: “Good thing I got that protection plan!”

Bowl Me Over With Lies

| IL, USA | Crazy Requests, Technology

(This is an upscale bowling alley that allows you to make lane reservations. This is probably only my second or third day working there.)

Me: *on the phone* “Thank you for calling [Bowling Alley]. This is [My Name]. How may I help you?”

Customer: “Can I make a reservation?”

Me: “Yes, sir, but I’m afraid we only allow online reservations.”

Customer: “That’s stupid.”

Me: “I’m sorry, but that’s just our policy.”

Customer: “Can’t you just make an exception since I already called you?”

Me: “I’m afraid not. We aren’t allowed to manually enter reservations into our computers. But you can go to our website and set one up there. Would you like me to help you with that?”

Customer: *says this in a completely serious tone* “Well, it just so happens that ALL of my fingers are broken! So now what?”

Me: *completely without thinking* “How are you going to bowl?!”

Customer: “Never mind.” *click*