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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Wireless, Clueless, And Hopeless, Part 17

| USA | Hotels & Lodging, Technology

Guest: *on phone* “Your Internet’s not working.”

Me: “Hmm, let me check… Yes, it is working. That means it’s your computer that has a problem.”

Guest: “My computer’s brand new! I VERY much doubt it has a problem.”

Me: “Well, how about you bring it down to the front desk and I could have a look and maybe make it work?”

Guest: “FINE!”

(She hangs up. She brings an old battered looking Mac model that I’m not familiar with.)

Guest: “I still believe it’s your Internet that’s not working, and you’re too ashamed to admit it.”

Me: “Ma’am, our Internet works fine! See?”

(I hold up my tablet, which has the Internet working fine on it.)

Guest: “Humph! Then why won’t it work on my computer! It’s my son’s and he said it was brand new!”

Me: “I don’t know…”

(After a while of poking around, I realize the wireless adapter is not turned on. I look for the switch or button but can’t find it. The lady finally calls her son to ask where it is and we finally get it working.)

Me: “There, see? It’s was just that the wireless was not turned on. Now it’s working fine…”

Guest: *red faced* “It was still your Internet that was the problem! I will complain!”

Related:
Wireless, Clueless, And Hopeless, Part 16
Wireless, Clueless, And Hopeless, Part 15
Wireless, Clueless, And Hopeless, Part 14

Email Fail, Part 5

| Espoo, Finland | Extra Stupid, Technology

(I work in small photo lab/copy-and-print service. A middle-aged man approaches my counter:)

Me: “Hi there, how can I help you?”

Customer: “I need you to scan this so I can put it in the Internet.” *hands me a paper*

(I was a bit confused and tried not to laugh. The customer had received an e-mail, printed it out, and now needed me to scan it so he could put it on the web!)

Related:
Email Fail, Part 4
Email Fail, Part 3
Email Fail, Part 2

Not-So-Smart Phone, Part 12

| MD, USA | Extra Stupid, Technology

(I provide a replacement business cell phone for a user who misplaced hers. During the delivery process of the new phone I ask:)

Me: “Have you been able to find the original phone?”

Caller: “I’ve looked in every room except the one I think it’s actually in.”

Related:

Not-So-Smart Phone, Part 11
Not-So-Smart Phone, Part 10 
Not-So-Smart Phone, Part 9