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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Consuming People

| Scotland, UK | Technology

(I work in a call centre, taking printer consumable orders. Note, the technical support line is on the same phone number as me, so sometimes people come through to the wrong line.)

Me: “[Company] consumables. How may I help you?”

Customer: “Yeah, my printer is acting up. I need an engineer sent out.”

Me: “I’m sorry, you’ve come through to the consumables line. You need to call again in order to get a hold of Tech Support.”

Customer: “Even when I’m just ordering an engineer?”

Me: “Yes. The engineer is not a consumable, so he cannot be ordered through here.”

Customer: *huff* “Fine, then.”

No Re-Write Access

| NY, USA | Crazy Requests, Extra Stupid, Technology

Me: “Hi and welcome to [Company] online sales chat! My name is [My Name]. May I have your name?”

Customer: “The password on my broadband router is rubbing off and getting hard to read.”

Me: “You can re-write the password.”

Customer: “How do I re-write?”

Me: *face palm* “…Get a piece of paper, write the password on it, and tape it to your broadband router?”

Their Stupidity Does Not Compute

| BC, Canada | Extra Stupid, Technology

(A customer was having some issues logging into her account on our website.)

Me: “First, click on the ‘sign in’ link.”

Customer: “I don’t see it!”

Me: “There’s a white ‘sign in’ button on the top right corner of our website.”

Customer: “I’m looking, I don’t see it!” *getting very frustrated*

Me: “It’s above our logo.”

Customer: “I know. It’s not there. I don’t see it!”

Me: “Are you on [OurWebsite].com?”

Customer: “…No.”

Me: “Are you at your computer right now?”

Customer: “…No.”