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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

The Power (Button) To Make A Difference

| Canton, NY, USA | Extra Stupid, Technology

(I work in a call center supporting multiple ISP’s, when a very flustered, middle aged woman calls in.)

Me: “Hi, and thank you for calling [ISP].”

Customer: “My Internet is broken! I was on my computer and now all I see is a big yellow triangle, and I can’t even move my mouse!”

Me: “Okay, ma’am, have you tried restarting the computer?”

Customer: *starting to get angry* “How am I supposed to do that?! I told you, I can’t move my mouse!”

Me: *trying very hard to keep the sarcasm out of my voice* “By holding the power button.”

Customer: *very sincerely* “Oh… you can do that?”

Me: “Yes, ma’am.”

Customer: “Oh, my god, it worked! You’re a genius! I am having a party this weekend. Come have a beer with us!”

Pin Down The Problem To Him

| ON, Canada | At The Checkout, Extra Stupid, Technology

(I work in a Chinese takeout, and our debit/credit machine has a few steps to it: verify total, tip screen, verify total, PIN, and THEN it begins to process the transaction. The steps are clearly labelled. In this particular transaction, I have entered the total manually and handed the machine to the customer, and he has apparently gone through the steps with relative ease until this happens while the machine is processing.)

Customer: “Hang on, what the hell is this? You said my total was [amount] but now it says [much higher amount]. What did it do?”

Me: *presses the ‘Cancel’ button as fast as possible*

Customer: “What’s wrong with your machine?”

Me: *glances at the ‘Cancelled’ print out, to verify what happened, very quickly folds it up and hands both copies to the customer* “These receipts just say that it didn’t go through, if you want to keep those.”

Customer: “I don’t want to keep those; why would I want to keep this?”

Me: “I really think you do, sir. It looks like you entered your PIN number in the tip screen.”

(The kicker? He would have had to enter his PIN twice to get the transaction to that point. I would have thought that would have been a warning sign. Then again, the fact that one of the steps clearly says ‘TIP’ should have been one too.)

Looking For Rated S

| CA, USA | Bad Behavior, Family & Kids, Rude & Risque, Technology

(I’m working at a well-known video game chain store when two of our regulars – a man and his teenage son – walk into the store. They browse the shelves for a while before coming over to me.)

Father: *places Call of Duty game on counter* “What is this game rated ‘M’ for?”

Me: “Violence and language, if I remember correctly. Let me check to make sure.”

Father: “No sexual content?”

Me: *checking computer* “No, sir.”

Father: *to son* “Come on, dude, let’s find another game.”