icon_technology

Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Far Away From The Solution

| MD, USA | Extra Stupid, Geography, Technology

(I work in the IT Help Desk at a university.)

Me: “I’m sorry, you’re really far away from the microphone. I can’t hear you. Please repeat the info.”

Caller: *repeats info*

Me: “I just cannot hear you. You’re really far away.”

Caller: “Well, yeah, it’s a Skype call and I’m in Ireland, so of course it’s far away.”

Me: “…”

The Key(board) To Making Great Beer

| IA, USA | Extra Stupid, Technology

(I work in a computer store that does a lot of repairs. A customer comes in with a laptop they are having problems with.)

Customer: “Uh, I was cleaning my keyboard with some Windex and now it’s not working right.”

(We are slow, so I take the computer in back and pop the bottom plate off and am assaulted with the smell of stale beer. It had obviously been spilled on the keyboard and flowed down into the computer.)

Me: *after returning to the customer* “Are you sure it was just Windex that got on the keys?”

Customer: “Yah.”

Me: “What about the beer smell?”

Customer: “Oh, well, I was using the Windex to clean off the beer!”

Wireless, Clueless, Hopeless, Part 20

| ON, Canada | Extra Stupid, Technology

(A customer comes in to return a wireless mouse that apparently doesn’t work. I always check them in our own computer before returning them, because the customers are usually doing something wrong.)

Customer: “This mouse doesn’t work.”

Me: “Okay, what’s it doing?”

Customer: “Nothing.”

Me: “Okay, and you had the batteries in right?”

Customer: “YES!”

Me: “And you had it turned on?”

Customer: “YES! I’M NOT AN IDIOT!”

Me: “I wasn’t calling you an idiot. A lot of people don’t realize you can turn them on or off. ”

(I check the batteries, turn it on and plug it in. It works.)

Me: “Hmm, the mouse is working fine. Are you sure you had it turned on?”

Customer: “YES! And I had the little thing in the mouse where it’s supposed to go!”

Me: “What little thing?”

Customer: “That little thing that sticks in the bottom of the mouse!”

(I take the USB receiver out of the computer and hold it up.)

Me: “This?”

Customer: “YES!”

Me: “You kept it in the mouse?”

Customer: “YES!”

Me: “That’s supposed to go in the computer…”

Related:
Wireless, Clueless, And Hopeless, Part 19
Wireless, Clueless, And Hopeless, Part 18
Wireless, Clueless, And Hopeless, Part 17