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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Brings New Meaning To Internet Packets

| Gateshead, England, UK | Extra Stupid, Technology

(The customer has recently bought a laptop, and just opened it out of the box.)

Me: “So what exactly is your issue today?”

Customer: “There is something missing from the box.”

Me: “What exactly is in the box, sir?”

Customer: “Well, the laptop charger, battery, and the laptop itself is in there; however, there is no Internet from what I can see.”

Me: “There is no Internet in the box?”

Customer: “Yes, I was told it can connect to the Internet as soon as I get it.”

Me: “Do you have a router you can connect to?”

Customer: “What’s a router?”

Me: “Sir, you’re going to need to speak to an ISP in order to connect to the Internet.”

Customer: “This laptop is a waste of money; it should come with Internet.”

(Customer hangs up.)

Unplugged From Reality

| DE, USA | Extra Stupid, Technology

Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you?”

Caller: “My TV isn’t working.”

(After verifying the caller and running through some basic stuff:)

Me: “I’m sorry for the trouble. The cable box doesn’t seem to be responding. I will need you to unplug it.”

Caller: “How do I do that?”

Me: “Just pull the cord from the wall.”

Caller: *getting irritated* “SIR! I’M NOT AN ELECTRICIAN!”

The Final Word On Passwords, Part 2

| Chicago, IL, USA | Technology

(I work at a call center helpdesk. As with most call centers, the bulk of calls we receive are for password resets. The following was between a coworker and one of our callers:)

Coworker: “I can reset the password back to the password you had before. That way we can keep it the same and you won’t have to rem—”

Caller: “NO. I don’t want that. I have a billion passwords already; I don’t want to be remembering another. Let’s just change it to something different.”

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The Final Word On Passwords