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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Unplugged From Reality

| DE, USA | Extra Stupid, Technology

Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you?”

Caller: “My TV isn’t working.”

(After verifying the caller and running through some basic stuff:)

Me: “I’m sorry for the trouble. The cable box doesn’t seem to be responding. I will need you to unplug it.”

Caller: “How do I do that?”

Me: “Just pull the cord from the wall.”

Caller: *getting irritated* “SIR! I’M NOT AN ELECTRICIAN!”

The Final Word On Passwords, Part 2

| Chicago, IL, USA | Technology

(I work at a call center helpdesk. As with most call centers, the bulk of calls we receive are for password resets. The following was between a coworker and one of our callers:)

Coworker: “I can reset the password back to the password you had before. That way we can keep it the same and you won’t have to rem—”

Caller: “NO. I don’t want that. I have a billion passwords already; I don’t want to be remembering another. Let’s just change it to something different.”

Related:
The Final Word On Passwords

GPS: Great Practitioners Of Stupidity, Part 3

| Ottawa, ON, Canada | Technology, Transportation

(An elderly woman comes into the store and asks for a new GPS because her old one is “broken.”)

Me: “How long have you had the GPS?”

Woman: “Three years.”

Me: “That doesn’t seem that old. Usually, they last longer. What is wrong with it?”

Woman: “I was driving in Cobourg and it got me lost many times.”

(Cobourg is a town with new developments.)

Me: “When was the last time you updated the maps?”

Woman: “What?”

(I explain to her that she needs to update the maps in order to get accurate results. She responded by saying she does not own a computer and thought I was trying to sell her a computer she did not need. I show her some of the GPS that we have and recommended a basic one with lifetime maps.)

Woman: “Why can’t I get this one? It’s $40 cheaper.”

Me: “It does not have free map updates. To update a single map costs $60-$80, so you’re saving money.”

Woman: “I don’t need to update the maps. It tells you where you’re going!”

(I gave up. She bought the GPS that did not have the lifetime maps. I’m still waiting for her to come back and tell me the new GPS is broken.)

Related:
GPS: Great Practitioners Of Stupidity, Part 2
GPS: Great Practitioners Of Stupidity