icon_technology

Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

icon_loveromance

Time To Start A Relationship With A New Laptop

| PA, USA | Love/Romance, Technology

(I work in a computer store.)

Me: “Okay, so, what seems to be the problem with your laptop?”

Customer: “It won’t turn on and it smells like burnt plastic for some reason. I think the motherboard is fried.”

Me: “Let me take a look at it.”

(He removes it from the box and I am horrified to find that it appears to have been smashed and set on fire.)

Me: “So… a little fried, huh?”

Customer: “Yeah… my girlfriend and I broke up a week ago. So, can you fix it or do I have to buy a new one?”

(On the plus side, I made a sale that day.)

icon_touriststravel

Too Early To Deal With Each Other’s Baggage

| CA, USA | Popular, Technology, Tourists/Travel

(I have an early flight, and have been up since 5 am. Needless to say, I’m pretty out of it. After having some issues checking in, I finally ask for help.)

Me: “Excuse me, but this thing isn’t letting me check a bag.”

Employee: *gives me an odd look* “Well, that machine is a carry-on only one… It says so across the top.”

Me: *looking down immediately, where it says in bold letters “CARRY-ON ONLY”; needless to say, I turn bright red* “Oh, my god, I did not see that. I’m so stupid…”

Employee: *laughs* “That’s all right. Let me check your bag.” *types on the computer* “All right, I need your ID and a credit card.”

Me: “Sure.” *I hand both over*

Employee: *leaves for a moment before coming back, her head down and a self-deprecating smile on her face* “And I just tried to charge you for a free bag…”

Me: *laughs* “Well, I tried to check a bag on a carry-on only machine, so I think we’re even!”

(She was very helpful and nice for the rest of the exchange, and I left for my flight in a much better mood than when I arrived.)

icon_extrastupid

A Surge Of Dumbness

| MO, USA | Crazy Requests, Extra Stupid, Popular, Technology

(I work for a copier/printer repair company. We make one brand, but also work on others. A customer with one of the ‘other’ brands at a high school had a problem that had been going on for weeks; even the factory support was baffled. After yet another attempt, another teacher comes into the room.)

Teacher #2: “Your printer still isn’t fixed yet?”

Teacher #1: “No, these guys have no clue in how to fix things, I guess.”

Me: *fumes silently, with 15+ years of experience in the field while looking through yet another manual for something I haven’t tried yet*

Teacher #2: “Just where did you get that printer anyway?”

Teacher #1: “Oh, it was in the dumpster; the IT guys had thrown it out because it’d been hit in a power surge.”

Me: “Uhm, what did you say?”

Teacher #1: “Oh, yeah, I mean it looks brand new, so it should be good, right?””

Me: “…I’m sorry. I don’t think I can fix this. Here’s your bill.”