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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

The Mother Knows Her Call Of Duty

| OH, USA | Bad Behavior, Family & Kids, Technology

(I am working at a customer support center for a popular online video game.)

Me: “Hello, support.”

Caller: “Hi, my son can’t get into his account.”

(I verify her information and pull up the account.)

Me: “Ma’am, it seems you son’s account was suspended because he violated community guidelines.”

Caller: “What does that mean?”

(I get the report open and my jaw drops. He was reported for harassment. Gamers are infamous trash-mouths, but this one of the disgusting guys who harassed our female players. And I have his mother on the line.)

Me: “It looks like your son was reported for harassing another player. Do you know if he was using his account last Saturday?”

Caller: “Oh, yes, that was him. What did he do? Did he swear?”

Me: “Among other things. Do you have an email address that I can send a copy of our suspension notice and transcript of the event in question?”

(She gives me her email and keeps talking while I type and send.)

Caller:  “I don’t see how you can ban him for a little swearing? I read the rating; don’t the characters swear? What did he say that was so bad?”

Me: “I am not comfortable repeating it. Did you get the email?”

Caller: “Yes, I—”

(She goes very quiet.)

Me: “Ma’am?”

Caller: *she talks in that deadly, angry-mother tone*“Thank you for informing me of this. Unfortunately I will need to cancel his account.”

Me: “I will go ahead and do that for you. Can I help you with anything else today?”

Caller: “No, thank you. I have to go talk to my son now.”

(I didn’t stop grinning all day long, knowing at least one online harasser met justice.)

The Strife Of A Housewife

| USA | Crazy Requests, Extra Stupid, Food & Drink, Spouses & Partners, Technology

(I’m a customer shopping for fridges. I find one I like and go to find an employee to purchase the fridge. The only employee who handles fridges is talking to another customer.)

Customer: “So, this fridge… keeps things… cold?” *he asks very skeptical*

Employee: “Yes, sir, the general point of all fridges are to keep things cold.”

Customer: “No. My wife and I used to have a fridge that cooks things.”

(Not only is the employee just stunned by this statement, but everyone around who hears this pulls a face.)

Employee: “A fridge… that cooks things?”

Customer: “Yes, you put stuff like vegetables, milk, and chicken in it. And when you take the chicken or vegetables out they’re all cooked.”

Employee: “So they’re all cooked and ready to eat right now?”

Customer: “No! What do you think I’m dumb or something?”

Employee: “No, I’m just trying to find the particular item you’re looking for… So, you put in raw chicken and veggies and it cooks them automatically?”

Customer: “Yes. Put them in raw, and then they come out cooked.” *explains as if the employee is slow*

Employee: “Does it cook the milk as well?”

Customer: “NO! That would be dumb. It would just spoil instantly. It just keeps the drinks cool.”

Employee: “Hmmm, I can’t seem to think of the item you’re looking for. Let me get someone a bit more knowledgeable.”

(Hearing this, I come to realize that apparently there are other employees I could ask for help, but at this point I’m really curious as to what this man is talking about. The employee shortly returns with an older employee.)

Old Employee: “So you put in raw food and it comes out cooked right?”

Customer: “Yes!”

Old Employee: “Okay… and when you put in drinks or milk it keeps them cold right?”

Customer: “Yes.” *looks at younger employee* “See, he clearly knows what I’m talking about.”

Old Employee: “So, out of curiosity, when your wife takes out the cooked food… did you by chance re-heat it?”

Customer: “Well, duh…”

Old Employee: “Duh what, sir?”

Customer: “Of course she had to heat it up. The fridge kept it cold like it was suppose too. DUH!”

(It is at this moment where the customer’s wife has come to re-join her husband after looking at other appliances.)

Customer’s Wife: “So, did you have any luck finding a new fridge, hun?”

Customer: “No… I tried to find one that cooks like our old one but they don’t have it.”

Customer’s Wife: “A fridge that… cooks?”

Customer: “Yeah, just like our old one. You know, you put the chicken in raw and you take it back out later before dinner and it’s all cooked. Just like last night.”

Customer’s Wife: “Hunny… I cooked that chicken and put it back in the fridge. Fridges don’t cook food. They just keep them cold.”

Customer: *turns beet red in embarrassment as he finally realizes just how stupid of a moment he had* “Um, I think it’s time to leave.”

(The husband left in a hurried walk, with his wife in tow saying, ‘But what about the fridge, Hunny? What about the fridge?’)

Jumps Straight To Red Alert

| USA | Extra Stupid, Spouses & Partners, Technology

Woman: *slams a phone on the counter* “You’re going to block her, right now!”

Me: “Uh… Welcome to [Store], ma’am. Can I help you?”

Woman: *very slowly* “You’re… going… to… block… her… noooowww.”

Me: “Yes, ma’am, I got that the first time. Who am I blocking and why?”

Woman: “Amber! She keeps calling my husband and I think he’s meeting her on the side! I want her blocked! I’ll pay you double if you trace her.”

Me: “Ma’am, we don’t trace people here. I don’t think it’s possible or even legal for us to do so, even if we could. May I see the number?”

(She pulls it up in her history and I feel a part of me die inside.)

Me: “Ma’am… that’s an Amber Alert.”

Woman: “I know! BLOCK HER NOW!”

Me: “Ma’am, an Amber Alert is a nationwide message sent to all phones telling people to be on the lookout for abducted children. You probably have one, too.”

Woman: “Isn’t she just stalking me?”

Me: “No, ma’am. She’s telling you to currently be on the lookout for a missing little girl named [Child’s Name], taken in a white Subaru about a day ago. The Amber Alert is not trying to steal your husband.”

(After much coaxing, the woman left, still skeptical and still eyeing her phone suspiciously. My coworkers still laugh about it.)