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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

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Wireless, Clueless, Hopeless, Part 25

| OR, USA | Bizarre, Hotels & Lodging, Popular, Technology

(I work front desk at a hotel.)

Me: “Front desk. This is [My Name]. How can I help you?”

Guest: “Yes, I was just wondering if you could maybe turn down the wifi?”

Me: “I’m sorry… Could you repeat your question?”

Guest: “Yeah, could you please turn the wifi down?”

Me: “I’m sorry; you want me to turn the wifi down? Are you having trouble connecting to the Internet?”

Guest: “No, I want it off!”

Me: “Well, I can’t turn it off; otherwise the other guests won’t have any Internet either.”

Guest: “Well, could you at least turn it down a bit, then?”

Me: “If you don’t want any Internet you can simply disconnect any devices you have from the wifi, but I can’t turn it down.”

Guest: *grunts and gives a deep sigh* “Okay, obviously you have no idea what wifi is.”

(The guest hangs up and a few hours later he comes up to the front desk and wants to check out a day early.)

Me: “Was there something wrong with the room that I could help you with?”

Guest: “Yeah, I want to get out of here because your d*** wifi is so strong! Maybe you should turn it down a bit so people can get some rest!”

Me: “I’m sorry, sir; I really don’t understand what you mean.”

Guest: “I’m leaving because I have a headache! If you had just turned down the f***ing wifi like I asked my head wouldn’t hurt so much!”

Me: “I’m… sorry?”

(The guest left in a rage and when I told my manager what had happened he laughed and agreed that he had no idea what was wrong with that guy.)

Related:
Wireless, Clueless, And Hopeless, Part 24
Wireless, Clueless, And Hopeless, Part 23
Wireless, Clueless, And Hopeless, Part 22

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Doesn’t Understand The Custom Part Of Customer, Part 7

| Houston, TX, USA | Extra Stupid, Technology

(I work at a video game store who allows customers to trade in games. I answer the phone.)

Me: “This is [Store]; how can I help you?”

Customer: “Yeah, I bought a copy of Grand Theft Auto V and it’s all scratched up and won’t work. Can I trade it in for a new one?”

Me: “Did you get the warranty? If not you can trade it in for something but we will mark it as defective.”

Customer: “No. I bought it at [Different Store]. I just wanted to trade it for another one.”

Me: “So you want a straight trade for another copy? Even though you bought it at [Different Store]?”

Customer: “Yeah. I need a new one since mine doesn’t work.”

Me: “Yeah… that’s not going to happen.”

Customer: “Really? Why not?”

Me: “Have a good night.” *hangs up and turns to my manager* “I think I have had my daily dose of stupid for the day…”

Related:
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 6
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 5
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 4

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Too Taxing For Them To Understand

| ON, Canada | At The Checkout, Extra Stupid, Technology

(About once a month, the grocery store I work at holds a sale event called “No Tax Day” where the store pays the taxes for the day. There’s no real way for our system to do this automatically. I work the U-Scan machines. At every machine, we have a large, bold sign telling customers to hit the help button when they’re finished scanning so the attendant can remove their taxes for them. Despite this, most customers do not. I try to catch as many as I can before the customer gets a chance to hit the payment button, and some sorts of payment I can cancel from my station to take off the taxes. The debit/credit machines, however, have to be cancelled from their pinpads.)

Customer: *hits the debit button and begins debit payment*

Me: *notices, rushes over, pulls out her card and puts it down, and hits the cancel button on the pinpad* “Ma’am, if you’ll give me just a moment, I can take off your taxes for you before you pay.” *taps the sign*

(I rushed back to my station, which only took a moment. By the time I got there, she’d already begun her debit transaction again.)