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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

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Too Taxing For Them To Understand

| ON, Canada | At The Checkout, Extra Stupid, Technology

(About once a month, the grocery store I work at holds a sale event called “No Tax Day” where the store pays the taxes for the day. There’s no real way for our system to do this automatically. I work the U-Scan machines. At every machine, we have a large, bold sign telling customers to hit the help button when they’re finished scanning so the attendant can remove their taxes for them. Despite this, most customers do not. I try to catch as many as I can before the customer gets a chance to hit the payment button, and some sorts of payment I can cancel from my station to take off the taxes. The debit/credit machines, however, have to be cancelled from their pinpads.)

Customer: *hits the debit button and begins debit payment*

Me: *notices, rushes over, pulls out her card and puts it down, and hits the cancel button on the pinpad* “Ma’am, if you’ll give me just a moment, I can take off your taxes for you before you pay.” *taps the sign*

(I rushed back to my station, which only took a moment. By the time I got there, she’d already begun her debit transaction again.)

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When Patients Have No Patience

| MO, USA | Health & Body, Popular, Technology

(I’m a graduate student in a university research lab in the same building as a hospital. There is no patient care in my area, but occasionally we get calls from people trying to reach the hospital staff. The lab phone rings.)

Me: “Hello, this is [Lab]. [My Name] speaking!”

(A confused, elderly man is on the line.)

Man: “You need to get someone down here right now! Those d*** men moved the clicker so I can’t get anyone to help me!”

Me: “Sir, I think you have the wrong number. This is a research lab.”

Man: “Well, I just can’t seem to find anyone. Do you people even care about your patients?”

Me: “Sir, where are you? Maybe I can get a hold of someone; I’m at [University] medical centre.”

Man: “Yes! The medical centre people! Send them quick! I’ve been waiting for hours.”

Me: “Sir, where are you? I can’t call if I don’t know where you are.”

Man: “I’ve been waiting for hours! If you people at [Hospital at other side of city] operate like this all the time, I won’t be coming back here ever again!”

Me: “Sir… I’m not there but… what is your name?”

Man: “507!”

Me: “Well, sir, I’ll see what I can do… but I suggest you keep trying to reach someone.”

(I call the hospital, explain the situation and, while giggling to herself, the receptionist forwards me to the nurses’ station. I explain to the nurse what happened…)

Me: “…and so I’m fairly certain there’s someone in room 507 who needs your help.”

Nurse: “Thank you for letting me know; we’ll go take a look.”

Me: “Sure thing, ma’am and, uh… best of luck. He didn’t sound very happy.”

Nurse: *deep sigh* “They never are.”

(Dear Mom: THIS is one of many reasons why I went for a PhD, not an MD.)

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Not-So-Smart-Phone: The Movie

| Tyler, TX, USA | Bad Behavior, Movies & TV, Technology

(I’m checking theaters on a busy weekend, which means walking into each theater and making sure people aren’t on their phones, etc. A guy sitting on the very front row of a crowded theater has his MASSIVE phone out and even holds it up where everyone in the theater can see it, so I go up to him.)

Me: “Sir, I’m going to have to ask you to turn off your phone.”

Customer: “What phone?”