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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

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Scanning For Signs Of Intelligence

, | OH, USA | Extra Stupid, Technology

Patron: “Can I scan this?”

Me: “Do you want to scan it or photocopy?”

Patron: “Scan.”

Me: “Okay. Our scanner’s right here. Here’s the program. It’ll take a second to warm up, and then you’re good to go.”

Patron: “And once it’s scanned in, I can print it, right?”

Me: “Uh… if… if you’re just going to print it, it’s probably faster just to photocopy it.”

Patron: “Oh. Okay.”

(These are the people who are going to be running the country, folks. Scary.)

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That’s One Serious Chip On Your Shoulder

| Bloomington, IN, USA | Bad Behavior, Technology

Me: “Please use our new chip reader.”

Customer: “I hate these chip reader things. I hate it more than genocide.”

Me: “What?”

Customer: “Yeah, genocide doesn’t affect me, like the chip does.”

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What Good Was That Chat

| RI, USA | Bad Behavior, Technology

(I work as a remote chat agent for a phone and Internet provider. I help customers add features to their phones, like international if they are traveling, or parental controls. I do not have direct account access, and usually this is no problem for most people.)

Me: “Happy Tuesday! Welcome to [Company] Online Features Sales! How may I assist you today?”

Customer: “So, what good are you? You can’t do anything because you don’t have access to my account. You’re just a waste of time and my money.”

Me: “I can still do my best to assist you, even without direct account access!”

Customer: “So, what good are you? And you’re probably not an American.”

Me: “I am, actually. I live in Rhode Island. What can I help you with today?”

Customer: “So, what good are you? You can’t help me. Your job doesn’t help anyone.”

Me: “I am very sorry to hear that. Unless you have a question or inquiry, I will need to end this chat. Do you have any questions for me before I do so?”

Customer: “So, what good are you? F*** you.”

Me: “Thank you for choosing [Company]!”