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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

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Rage Against The Machine

| NC, USA | Extra Stupid, Technology

(I work for a debt relief company, and due to that, we get many angry callers demanding to know how we “found their number” (we got it from that Get Debt Relief application you filled out yesterday) and those who think we’re either collectors or scammers. I had a great conversation today with a woman who thought I was a robot.)

Me: “Thank you for calling [Debt Relief Company]. This is [My Name] speaking; how can I help you?”

Caller: “Are you one of those robots?”

Me: “No, my name is [My Name]. How can I help you?”

Caller: “You sound like a robot.”

Me: “I assure you that I am a real person. My name is [My Name]. How can I be of assistance?”

Caller: “They could have recorded that!”

Me: “I am not a recording.”

Caller: “Of course the recording would say that!”

Me: “You’re wasting my time. Goodbye.”

(I disconnected the call as, fortunately, we are allowed to do. Sadly, not everyone is so lucky, and many jobs expect you to put up with that crap.)

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App-parently Stupid

| Opelika, AL, USA | Extra Stupid, Money, Popular, Technology

(I work in a chat center contracted to a large cell phone carrier. My department covers their customer care and sales chats. Currently, there is a special in which iPhones are $99 with a two-year contract. This is an interaction between my coworker who works sales and a customer:)

Customer: “Hi! I was just wondering… How much is the $99 iPhone?”

Coworker: “It’s $99.”

Customer: “Oh, gosh, thank you so much! That is a lot less than what I was expecting!”

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Drawing To A Conclusion

| Finland | Extra Stupid, Food & Drink, Popular, Technology

(We have a self-service coffee machine, which has caused a lot of confusion with the customers about which button to press. We’ve put really clear markings to the machine to lessen the “problem,” we hid every unnecessary button with white stickers, and someone has drawn arrows on them to point at the only button a customer needs to press. We also have two different card readers at the checkout, labeled with multiple stickers so people would know which one to use.)

Customer: “This must be a joke. Are you making fun of your customers with all these markings on the coffee machine?”

Me: “I’m sorry; I guess someone has got a little carried away with the drawings. You wouldn’t believe how often people still ask what to press though.”

(Customer chuckles a little and comes to checkout to pay their stuff.)

Customer: *totally oblivious now* “So, which card reader should I use?”