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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Covered For The Next 20 Years

| Alexandria, VA, USA | Extra Stupid, Technology

Employee: “How can I help you, sir?”

Me: “I just bought this phone yesterday and I can’t hear anyone who calls me. They sound muffled and tinny.”

Employee: “Ah, I know what your problem is.”

(I haven’t even shown him my phone yet, so I assume he’s going to give me some smart-a** presumptuous answer.)

Employee: “Did you leave the plastic cover on the screen that ships with the phone?”

Me: “Well, yeah, at least until I buy a good screen protector.”

Employee: “…”

Me: “Oh. It covers the speaker, too, doesn’t it? That’s rather embarrassing.”

Employee: “Don’t worry; you’re not the first to come in here with that problem.”

Me: “Oh, good, that makes me feel better.”

Employee: “But you are the youngest by about 20 years.”

You Can See Where This Is Going

| Toronto, ON, USA | Extra Stupid, Technology

(A big part of my job involves helping users log on to the company website.)

Me: “Remember, the new password that you create must contain at least one letter and at least one number.”

Customer: *becoming irate* “What? One number? How am I supposed to remember that?”

Me: “I would suggest just choosing a word and then putting the number one at the end of it.”

Customer: “I’m never going to remember that! Can I use two numbers?”

Me: “Yes, as long as you have at least one number.”

Customer: “But, wait just a minute. I have another question. Can I use three numbers?”

Me: “…yes.”

They’re Back In Action

| MI, USA | Family & Kids, Funny Names, Technology

(A lady and her son come into the store I work at and promptly approached the counter to inquire about a certain item.)

Me: “How’s it going? Were you looking for anything tonight?”

Mother: “Yeah, my son, he needs the back to a P3.”

Me: *assuming she means PS3 parts* “Sorry, ma’am, we actually don’t sell parts here. You’d have more luck taking it up the road to another store to be repaired or checking online for it. ”

Mother: “NO, I need THE BACK to the P3.”

Me: “Did you need one of the cables that plug into the back? Like a power cable that plugs into the wall or the video cables that go from the back of the PS3 to the TV?”

Mother: “NO. I JUST NEED THE BACK.”

Me: *showing her the power and AV cables* “Is this what you’re looking for?”

Mother: “No, did you find it yet?”

(Her son who was going through the PS3 accessories on display ever since they walked in, begins yelling:)

Son: “Look, Ma! The back! I found the back to the P3!”

(Lo and behold it was the first set of AV cables I showed the mother at the counter.. They left exclaiming how exciting it was to find the back of their PS3 they needed so they could use it again.)