icon_technology

Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Not A Game To Some People

| MI, USA | Bizarre, Technology

(I work at a video game store. Lots of random people wander in, especially people from the nail salon across the hall. One day an old lady walks in.)

Me: “Could I help you find anything?”

Customer: “Yes, do you have any used Josh Groban CDs?”

Me: “Unfortunately not. You’d want to check the used CD/DVD store up the road for something like that.”

Customer: *astonished by this revelation* “Then what the h*** is all this s***?!”

Me: “Umm, video games. This is a game store.”

Customer: “Video games? What the h*** has the world come to?!”

(She gave a look of disapproval, and left angry.)

His Behavior Is Not Up To Scratch

| MI, USA | Crazy Requests, Technology

(I’m ringing up a customer who is purchasing a replacement copy for a game that stopped working.)

Customer: “Yeah, this game just stopped working. It looks fine, though.”

Me: “We can get you another, but let me see if we can trade the defective copy towards the new copy.”

(I look the disc over, which has been scratched beyond belief, the is even marks around the center of the disc as if someone were trying to carve circles around it with a razor, but didn’t have a steady hand.)

Me: “It looks like someone intentionally scratched it to a point where it is not repairable.”

Customer: “That’s fine, we bought it at another store a week ago.”

Me: “We won’t be able to exchange it, if something like that happens to this copy.”

(I grab our last copy of the game for him, which he inspects.)

Customer: “Why would you even try to sell this. This looks like garbage.”

Me: “Sir, there’s just a fingerprint on it. It’s in far better condition than the one you had.”

Customer: “Well, you’d best find another one, because I won’t buy this.”

(After cleaning the fingerprint off and replacing the disc back in this case he purchased it and left. He returned a week later with a copy in the same condition as the one he was originally replacing. Turns out his kid was carving into the discs with a knife, and he had brought the kid in to make him pay $50 for the last copy, and pay his father back by trading his other games. Sweet justice.)

The Non-Voice Of Reason

| Oklahoma City, OK, USA | Extra Stupid, Technology

Me: “Thank you for calling [Company]. My name is [My Name]. Please tell me your policy number?”

Headset: “BEEP-BEEP-BOOP-BEEP-BOOP” *as the policyholder punches in the policy number*

Me: “Please use your voice to tell me your policy number.”