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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

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Not So Smart In The Age Before Smartphones

| TN, USA | Crazy Requests, Popular, Technology

(My phone is on a two-year contract, and about three months before my upgrade is available, my phone starts to malfunction. Though my hopes aren’t high for fixing the phone or getting my upgrade early, I visit the local Phone Company store to figure out my options. While I’m there, I overhear a conversation between another customer and representative.)

Customer: “So you’re saying that your service is terrible? You won’t help me?”

Employee: “That’s not what I’m saying at all, sir. Your cell phone is so old that I’ve honestly never seen it before, so unfortunately, it’s going to have some problems getting service in some places. If you aren’t near any towers, sometimes the signal gets weaker–”

Customer: “It’s because your store is too far away from my house!”

Employee: “Uh. No, sir. It’s not a matter of distance from the [Phone Company] store. It’s the distance from a [Phone Company] tower. If you let me know where you’re having trouble getting service, I can call someone and have them visit the area to check the signal–”

Customer: “So you’re not going to help me?”

Employee: “I AM trying to help you, sir. The problem is that we have a lot of variables here. It’s possible the reason you’re not getting service in that area is because there’s no tower nearby, or it could be because your phone is old—”

Customer: “Fine! If you’re not going to help me, maybe I’ll just swap to [Competitor]!”

(The customer leaves, and while the representative tries to shrug it off, I approach him.)

Me: “That guy was a d***!”

Employee: *heartfelt* “THANK you!”

(The representative proceeded to call me his “new best friend” in front of the other employees. Thanks to some creative problem-solving on his part, I managed to walk out of the store with a nicer, newer phone than the one I had, without having to pay a penny! Just goes to show that a little empathy can go a long way.)

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Not Going To Workout

| MA, USA | Technology

(This takes place by the movie racks in Electronics.)

Customer: “Do you have any workout DVDs?”

Coworker: “They’re over in Sporting Goods.”

Customer: “Oh, that’s too far.”

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In The Queue In The Queue

| Portland, OR, USA | At The Checkout, Popular, Technology

(A customer is on the phone when he comes up to the cash register.)

Customer: “I’m really sorry, I know how rude it is that I’m on the phone, but I’ve been on hold for such a long time I don’t want to lose my place in the queue.”

Me: *surprised, since this is the first time anyone has apologized for being on the phone* “Oh, that’s totally fine! I actually really appreciate that you acknowledged that.”

(He only has a couple of items so I ring him up pretty quickly.)

Customer: “Thanks, have a great day!”

Me: “You, too, and may you not be on hold much longer!”

(He laughs and leaves the store. The next customer approaches my register.)

Customer #2: “I can’t believe he was on his phone! That’s so rude!”

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Rage Against The Machine

| NC, USA | Extra Stupid, Popular, Technology

(I work for a debt relief company, and due to that, we get many angry callers demanding to know how we “found their number” (we got it from that Get Debt Relief application you filled out yesterday) and those who think we’re either collectors or scammers. I had a great conversation today with a woman who thought I was a robot.)

Me: “Thank you for calling [Debt Relief Company]. This is [My Name] speaking; how can I help you?”

Caller: “Are you one of those robots?”

Me: “No, my name is [My Name]. How can I help you?”

Caller: “You sound like a robot.”

Me: “I assure you that I am a real person. My name is [My Name]. How can I be of assistance?”

Caller: “They could have recorded that!”

Me: “I am not a recording.”

Caller: “Of course the recording would say that!”

Me: “You’re wasting my time. Goodbye.”

(I disconnected the call as, fortunately, we are allowed to do. Sadly, not everyone is so lucky, and many jobs expect you to put up with that crap.)

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App-parently Stupid

| Opelika, AL, USA | Extra Stupid, Money, Popular, Technology

(I work in a chat center contracted to a large cell phone carrier. My department covers their customer care and sales chats. Currently, there is a special in which iPhones are $99 with a two-year contract. The following is an interaction between my coworker who works sales and a customer.)

Customer: “Hi! I was just wondering… How much is the $99 iPhone?”

Coworker: “It’s $99.”

Customer: “Oh, gosh, thank you so much! That is a lot less than what I was expecting!”

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