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Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Not The Brightest Question

| Australia | Extra Stupid, Math & Science, Technology

(I’ve been talking to this customer for about five minutes already, answering questions about telescopes that we sell, and some of the questions just end up getting a bit silly…)

Customer: “So, with these telescopes would you be able to see meteors and other stars with them?”

Me: “You would be able to see meteors though they’re going to pass through your field of view so quickly it’d be pointless trying to find them, as you’d need to be aiming at the exact spot they’re going to pass through. As for other stars, they’re so far away that they will still just look like dots of light in the night sky.”

Customer: “What about our sun? Could you look at that?”

Me: “If you wanted to suffer eye damage, you certainly could, though it’s not recommended.”

Customer: “Doctors can fix blindness though, nowadays, can’t they?”

Consoling Himself With Lies

| MI, USA | Funny Names, Technology

(An older man comes in, looking perplexed.)

Me: “Sir, was there something I could help you find?”

Customer: “Yes, I’d like to get a PS3 but don’t have enough money. How much would I get for my Xbox?”

Me: “Is it an original Xbox, or an Xbox 360?”

Customer: “It’s just an Xbox 2.”

(I show him what the original Xbox and the Xbox 360 looks like.)

Customer: “I’m telling you, it’s the Xbox 2!”

Me: “I’m sorry but I don’t know what that is, so we cannot accept it on trade.”

(At this point he is clearly getting frustrated.)

Customer: “Well, do you take the PS2 or the Wii on trade?”

Me: “Yes, right now the original PS2 goes for $15 and the newer, slim model goes for $20. The Wii’s currently go for around $70.”

Customer: “Well good, ’cause you ain’t gettin’ mine!”

(He snickered to himself and left, convinced he had an Xbox 2.)

Thoughts Are Mega-lite

| Augusta, GA, USA | Extra Stupid, Technology

(I am working at a call center that handles cell phone services. One of our plans offers to let you add extra data for a certain amount of money.)

Me: *confirming* “So, you wanted to pay five dollars for 500 megabytes, right?”

Customer: “Right. And how many megabytes is that?”