Category: Rude & Risque

For those who like their humor a bit more PG-13, this section is littered with customers who are not afraid to walk on the more brazen side, or act downright gross-out disgusting. Be warned though that toilet humor sometimes literally takes place in the toilet.

Customers Gone ‘Wild’

| DuPont, WA, USA | Books & Reading, Crazy Requests, Rude & Risque

(I work as a library page in a very small library. We are promoting a book called ‘Wild’ as our “Book of the Year,” and copies of it are displayed throughout the library. The book contains some depictions of the author’s experiences with drug abuse and her sex life.)

Patron: “Excuse me, miss?”

Me: “Hi! Can I help you?”

Patron: “I checked out this book last week, and I can’t believe you people are carrying this.”

Me: “Oh, that’s one of our promot—”

Patron: “Have you read it?”

Me: “Yes, I have.”

Patron: “It’s very inappropriate! I What if some kid decided to check this out? I don’t think you guys should be encouraging such irresponsible behaviors!”

Me: “I’m sorry you didn’t like it, but—”

Patron: *angrily* “I didn’t say I didn’t like it! I just think you should remove the parts with all the sex and the drugs.”

Me: “Oh… Well, I’m sorry that some of the content offended you. But we can’t edit the book.”

Patron: “Why not?”

Me: “It’s already been printed, and we’re not involved in the publishing process. We just put it on the shelves, really.”

Patron: “That’s unacceptable. I need you to edit your books more carefully.”

Me: “I’m sorry, sir, but we can’t edit the books once they’ve been published.”

Patron: “So you think this is appropriate?”

Me: *choosing my words carefully* “I don’t really think that kids should be reading it, no, and I understand why you take issue with it, but I think the message of the books outweighs the scenes with the sex and drugs. The point of the book is that the author overcame those mistakes.”

Patron: “I bet you live like she does, don’t you?”

Me: “Excuse me?”

Patron: *verbatim* “You’re probably pretty loose, too.”

Me: “…EXCUSE ME?”

(The library is very small and it’s difficult to have any conversations without another staff member overhearing; at this point, another page standing nearby comes around the stacks to intervene.)

Coworker: *to the patron* “Sir, can I help you? Is everything all right?”

Patron: “No. This book is completely inappropriate and your employee seems to think that kind of thing is okay.”

Coworker: “Well, she was correct that we can’t edit the book. We can’t have it removed from the shelves, either. I’m sorry.”

Patron: “This is totally unacceptable! This is a LIBRARY, not an adult bookstore! If you THINK for one second that this okay…!”

Me: *still reeling from the comment about my sex life* “We told you we can’t do anything about the content. What, exactly, do you want to have happen here?”

Patron: “I want you to do your d*** job!”

Me: “Which is…?”

Patron: “Stop promoting promiscuity and drug use!”

Me: “Sir, my job is to put books on the shelf, keep the library clean, and help answer patron questions. The LIBRARY’S job is to provide literature to the community. I guarantee, I’m doing my job, and the library is well within its rights promoting a book which encourages people to OVERCOME their mistakes.”

Patron: “That’s not good enough!”

Coworker: “Sir, you’re making the other patrons uncomfortable. If you’d like to submit a complaint to the people who choose which books we promote, I can give you the phone number and e-mail address for the county library headquarters. There isn’t anything we can do other than that.”

Patron: *sighing dramatically* “Fine, whatever!”

(The patron takes the contact info, angrily paces around the stacks for a little while, and then storms out.)

Me: *to my coworker* “Honestly, I didn’t even like that book.”

Comes With Extra Salty Fries

| UT, USA | At The Checkout, Language & Words, Rude & Risque

(So, it’s the beginning of the lunch rush. After serving one customer I get on to the next, a stoic man in plaid.)

Me: “Welcome to [Restaurant]. What can I get for you today?”

Customer: “Yeah, I’d like a number one condom, medium, please.”

(I don’t know if he noticed, but I had to try very hard not to say something. Or repeat his mistake.)

Give Him A Dollar Thrill

| TX, USA | Money, Rude & Risque

(I am scanning up the order of a customer, who is rather elderly, and we are at the end when this happens:)

Customer: “For that $100 cash back, I don’t want a $100 bill.”

Me: *jokingly* “Okay, I’ll give you 100 ones.”

Customer: “Oh, no! That’s even worse. A man like me doesn’t need THAT much money. I’m too old to go to the strip clubs!”

Don’t Question The Questions

| Norfolk, England, UK | Bad Behavior, Liars & Scammers, Popular, Rude & Risque

(We have to ensure a customer is who they say they are by asking them some security questions. Many customers get angry at this, but it’s the law. I get a call from an old man who gives me the account number.)

Me: “Okay, sir, I need you to confirm your name.”

Customer: *confirms name*

Me: “Wonderful. What is your date of birth?”

Customer: “None of your bloody business.”

Me: “I’m sorry, sir, but I have to ask you some security questions to ensure you are who you say you are.”

Customer: “Are you new? You seem really unsure of yourself and I don’t think you know what you’re doing.”

Me: “How long I have worked here is irrelevant. You must answer these security questions. It has been the law for some time now. If you do not answer these questions I cannot discuss your policy with you.”

Customer: “That’s the stupidest thing I’ve ever heard!” *hangs up*

(A few hours go by and I think nothing of it. Then my manager comes up to me looking very upset. Apparently the customer called and made a complaint and said I asked him lots of inappropriate questions including what his wife’s bra size was! I assure that I said no such thing and my manager goes off and listens to the call. I am then invited in with her into one of our training rooms when she calls the customer so I can listen in.)

Manager: “Hello, Mr. [Customer]. My name is [Manager]. I am the manager. I have looked at your complaint. I have listened to the call and I think you may have misunderstood my colleague. She did not ask for your wife’s bra size and she was following the data protection act as she has been instructed to do as is both the law and our company policy.”

Customer: “So, you’re saying that because you didn’t hear her ask those horrible, personal questions about my wife’s breasts on that recording of yours that it didn’t happen?!”

Manager: “…Yes. That’s exactly what I’m saying, sir.”

(The customer hung up.)

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Acting R-Rated In A PG Movie

| CA, USA | Bad Behavior, Movies & TV, Popular, Rude & Risque

(At least one usher is required to stand by the door slightly before the movie ends, to prevent people from going out the emergency exit and setting off the alarm. It is an afternoon showing of a very popular children’s movie, and the entire upper part of the theater is packed with adults and their respective children. The ‘pit’ seats closest to the screen are completely empty, that being too close for most people. I’m scanning the crowd, as the final scene of the movie starts to play, when I notice some arm rests down in the pit have been pushed up. Since we reset them after every show, I head down the steps to see what’s happened, and if there’s going to be any mess to clean up. Laid out across the seats are two teenagers “going at it.” I am shocked, but know the movie is about to end, and an entire slew of children are about to get an eye load when they stand up and the lights come up. I approach the couple, completely at a loss of what to say.)

Me: “Excuse me… can you not?” *not the most professional thing ever, but I have not been trained on how to deal with this*

Boy: *looking up at me, annoyed* “I’m almost finished.”

Me: “Can you not?!”

(I stay crouched right next to their heads, refusing to give them any privacy, though, doing it at a packed performance, I’m not sure privacy is what they were after.)

Girl: “UGH!”

(She pushes the boy off her, and he rolls onto the floor, adjusting his situation and zipping his pants up. She adjusts her skirt, sits up, then walks out of the theater before the movie’s even over.)

Boy: “HMPH!”

(He glared and sat through the entire credits, and didn’t leave until the rest of the usher staff came in. I reported the situation to my managers, but there was nothing we could really do, by then.)

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