Category: Musical Mayhem

Music Stores, Concerts, Orchestra’s, none are safe from the stupidity of our very wrong customers, examples such as those searching for live recordings of Beethoven himself, to others who believe listening to Taylor Swift means you’re musically talented.

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London, Paris, Berlin, All Have Seoul

| MI, USA | Bigotry, Musical Mayhem, Popular

(I recently began working customer service at a large music store. A lot of our clientele are affluent, Asian men and women whose children take lessons at the store. Mind you, I am half-Asian but I have lighter hair and eyes. On slow days, sometimes I play my ukulele to pass the time, and this day is no exception. A customer and her son, who looks to be about my age, enters.)

Me: “Hi! Welcome to [Store]. Anything I can help you find today?”

(The customer looks at me briefly and appears annoyed but says nothing. After a few minutes I pick up my ukulele and continue playing. Eventually the woman slams several pieces of piano repertoire on the counter.)

Me: “Is this all?”

Customer: “Yes.”

Me: “This is rather difficult music. Is it for you or your son?”

Customer: “No questions. I don’t like you.”

Me: “Uh, excuse me?”

Customer: “See? So offended, just like every other white girl. No shame. They shouldn’t hire white people here; this is not a white people store.”

Me: “Ma’am, everyone is free to come into our store, regardless of what they look like.”

Customer: “Stupid white girl. I want an Asian worker.”

Me: “Actually, I’m half Korean.”

Customer: “Shut up. You white people never know when to shut up. Always wasting time. Like with this.”

(She picks my ukulele up from where I had set it on the counter and holds it in front of my face. I try to pull it from her but she holds on.)

Me: “If you don’t put that down right now, I will call security. You are being racist and now you are handling my personal property without my permission.”

Customer: “Don’t talk to me. I want an Asian worker.”

Me: “Ma’am, I actually AM Asian, though—”

Customer: “I want an Asian worker! You’re too white! You are bad!”

Me: “I’m sorry, but—”

Customer: “UGH! INCOMPETENT WHITE PEOPLE! COME ON, [Son], WE’RE LEAVING! I WILL CALL YOUR MANAGER!”

(Later on I’m relaying the events to the manager, who is laughing his a** off.)

Manager: “So where in Europe is Korea located, again?”

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Not The Brightest Firework In The Pack

| Marysville, WA, USA | Musical Mayhem

(I work at a well known retail store with a certain price match guarantee. This happens just before lunch so I’m already flustered and thinking about finally eating something. A call comes in and like normal I answer.)

Me: “Thanks for calling your [Location] [Store]; how can I direct your call?”

Caller: “I’m standing in your CD aisle in electronics hoping for some help finding a CD.”

Me: “All right, I can either transfer you to the electronics phone or page someone to your location.”

Caller: “Paging someone to me would be great, thanks.”

Me: “All right, do you want to stay on the line with me in case they don’t show up right away?”

(The caller says yes and I put her on hold while I page help for her. I check in every couple of minutes asking if help had arrived to her and each time she says no so I page again. I follow this pattern three more times before getting fed up and asking over the walkie for a manager or pretty much anyone to help this woman who is surprisingly nice despite being on the phone with me so long. Management says they’ve been in the CD aisle for the past 5 minutes and haven’t seen anyone. I get back on the phone with the customer.)

Me: “Ma’am, management has informed me they are in the CD aisle and don’t see you there.”

Caller: *has a bit of a dreamy/ditzy voice at this point* “Oh, well, I’m actually at home but was hoping you could find a Katy Perry CD. I don’t know the name but it’s got the Fireworks song on it.”

Me: *face on desk and irritated but still trying to stay professional* “Okay, ma’am, let me put you back on hold and I’ll get someone to look.”

(Management was just as annoyed and we eventually found a CD with the Fireworks song, but I’m still not sure it’s the one she wanted. And ironically 10 minutes later the radio started playing Firework by Katy Perry.)

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I Started A Joke

| Ft. Lauderdale, FL, USA | Musical Mayhem

(I am the customer in this one. I have signed into an online chat to get my issue resolved, and I see that the technical support staff is called B.Gees.)

B.Gees: “Hi, [My Name]. My name is B.Gees. I’m the supervisor on duty. I will be assisting you further from here.

Me: “Is this real? Your name is B.Gees?”

B.Gees: “Yes, it is. May I have two-three minutes to review your issue, so I will know what is going on?”

Me: “Sure.”

B.Gees: “Thank you, I appreciate your patience. Please stay online.”

Me: “I will be Staying Alive. It will be a Tragedy if we can’t resolve this.

B.Gees: “Thank you for patiently waiting, sir. I sincerely apologize for the inconveniences this may have caused you.”

Me: “I hope you will tell me the truth and not do any Jive Talkin’.’

B.Gees: “I understand that one of our representative named [Other Name] had referred you to escalations team for your disputes on the Early Termination fee $100, a change of service fee $49.99, and installation fee of $149.99. Can you please elaborate more as to why you are disputing these charges?”

Me:If I Can’t Have You help me, maybe someone else can?”

B.Gees: “I am here to help. I just need further clarifications as to why you were disputing these charges?”

(I explain the issue.)

Me: “I feel Alone and need some help.”

B.Gees: “I’m so sorry to hear that but as I have said, I am here to help. I have initially reviewed your account and found that both service change fee and early termination fees were generated when there was a service upgrade processed on your account.”

Me:How Can You Mend A Broken Heart if you have all these undisclosed charges? Don’t Forget to Remember that the installation fee was also supposed to be waived.”

B.Gees: “What I can do from here is to reverse the Early Termination fee posted on your account.”

Me: “Thank you. Let me put on my Boogie Shoes!”

B.Gees: “But for the installation or change of service fees, chat support is unable to waive it since there is a separate dedicated billing department. Kindly contact back our authorized billing support at [number].”

Me:I’ve Gotta Get A Message To You; that number is of no help to me. They promised me the credit back in June when I received my first bill after the upgrade. Now my Fanny sits here six months later and no refund.”

B.Gees: “[My Name], upon double checking from here, the early termination fee of $100 was actually already reversed from your account and the credit of the same amount is already posted on your bill statement dated [six months ago]. For remaining disputes on installation fees, I do regret to inform you that only our billing support team is authorized to address such concerns.”

Me: “It’s been many Lonely Days since I called them. I hope they can help.”

B.Gees: “I am hoping the same thing! Will there be anything else that I can assist you further from here?”

Me:You Win Again… I will call them.”

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Missed Your Swansong

| Ottawa, ON, Canada | Musical Mayhem, Popular, Time

(I am hosting the karaoke night at a suburban bar. It is popular now but was a ghost town the first several weeks. On a quiet night, I announce at 12:55 that I’m off the clock at 1:00, so to get the last couple songs in right away if anyone wanted to sing. No takers. At 1:05…)

Patron: “If I want to put in a song request, do I give it to you?”

Me: “Yes, but five minutes ago. I can’t get any more songs in; I’ve already shut down and started pulling the plugs.”

Patron: “Just turn it back on. It’s only like four switches.”

Me: “That easy, eh? Okay, go ahead. Turn it back on.”

Patron: “What?”

Me: “Well if it’s that easy, go ahead and turn it back on. If you can do that, I’ll let you sing your song, and I’ll even waive my $50/hour overtime rate.”

Patron: “So I guess I’m singing that song next week?”

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Not Very Good Tomorrow People

| Perth, WA, Australia | Food & Drink, Musical Mayhem, Popular, Time

(Our pub closes at one am, by law, and closing time always comes as a rude shock to our punters. Every weekend night we have people bugging us for “just one more.”)

Customer: “But I just want one more! C’mooonnnn! Just for me?”

Colleague: *as we’re cleaning up* “Dude, we’re closed. End of story.”

Customer: “But how can I get another drink? I just want another drink!”

Colleague: *singing/shouting* “Tomorrow! Tomorrow! We’re open tomorrow! It’s only a day awaaaaay!”

(I miss the things you could get away with in a pub environment…)

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