Category: Movies & TV

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Not-So-Smart-Phone: The Movie

| Tyler, TX, USA | Bad Behavior, Movies & TV, Technology

(I’m checking theaters on a busy weekend, which means walking into each theater and making sure people aren’t on their phones, etc. A guy sitting on the very front row of a crowded theater has his MASSIVE phone out and even holds it up where everyone in the theater can see it, so I go up to him.)

Me: “Sir, I’m going to have to ask you to turn off your phone.”

Customer: “What phone?”

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The Calm After The Storm

| NY, USA | Awesome Customers, Movies & TV, Popular

(This particular story happens the day after a really bad snow storm. The storm leads to us shutting down early the day before, numerous employee call outs because they still can’t get to work, and several of our company’s smaller locations nearby to have shut down for the day. My coworker and I are in the box office with a massively long line that is out the door.)

Me: “I’m so sorry about the wait. What would you like to see today?”

Customer: “I’d like one ticket to [Movie], and there is no need to apologize. There was a blizzard yesterday. I’m just glad you guys are open.”

(I finish the transaction and call the next person.)

Me: “I’m so sorry about the wait. What would you like to see today?”

Customer: “We’d like two for [Movie] and it’s fine. You guys are doing your best and it’s not a big deal that we had to wait a little while.”

(After several more transactions like this my coworker turns to me.)

Coworker: “Are we in the Twilight Zone or something? Everyone is being polite about waiting in line.”

Me: “We’ve clearly entered some alternate universe where customers are nice to us.”

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Overbearing On Overcharging

| MN, USA | Bad Behavior, Family & Kids, Movies & TV

(One slow night, a couple of my coworkers are running the front register. A man and his disabled son walk in and want to see a movie that has not been sold for that show-time. They’re five minutes late, but we have no problem running them a private show.)

Coworker: “Any concessions as well for you, sir?”

Customer: “Of course not! I’m not paying for overpriced popcorn and soda! And frankly, it’s a crime for you to be able to price CORN that expensive!”

Coworker: “My apologies, sir. We try to keep our prices lower than our competitors as often as we can.”

Customer: “LIKE H*** YOU DO! Last time I went to the movies it was at the theater down in the city, and they’re charging a LOT less for their large popcorn then what your s***ty large popcorn costs!”

Coworker: “Actually, we frequently check on the competitor prices, and I believe their junior size costs $5.00 nowadays, about the same price as our large size.”

Customer: “Well, you’re WRONG! Better get your facts straight before calling me a liar!

Coworker: “I’m sorry, sir. We’ll be sure to check on it again for you. Total for just the tickets comes to $12.00.”

Customer: “AND you overcharge for TICKETS, too! Why can’t your prices be better that the city’s tickets?! You’re some dump theater out in the middle of nowhere! The least you can do is charge fair for your tickets!

(The price for our tickets at the time were $7.00 for adults, and $5.00 for children and seniors 60+. This is well known to be MUCH better than in the cities, where your standard ticket costs $9.00 or more. At this point, my coworkers start to see through his little haggle game.)

Coworker: “Sir, until we can get time to talk with management about changing prices, they’re staying where they are. Unless you buy tickets, we can’t let you in to see the show.”

Customer: “How… how DARE YOU talk to me in front of my son like that! You want him to be upset?! Upset his dad’s getting bullied in front of him?!”

Coworker: “Sir, will you be buying tickets with us today?”

Customer: “Of course I am! My son wants to see this movie! I just want you to know that I don’t appreciate customer service here! And I WILL be calling and complaining to your company about this!”

(The man paid for the tickets and stormed to the theater, dragging his son along with him. We didn’t hear anything from them for the duration of the movie. Right before the end of the movie, one of our employees went to stand outside the door with a mint tray. It’s a little gesture we did after every movie. The employee opened the door to find the theater completely empty, plus hundreds of mint wrappers thrown all over the room. We later looked at the security footage and found out that the last cleaning shift had forgot the mint tray in the theater. The man proceeded to unwrap all the candies, pocket them, walked through the aisles tossing wrappers everywhere, and left through the emergency exit before the movie ended.)

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A Perfect Hollywood Ending

| Redmond, WA, USA | Awesome Customers, Movies & TV, Popular

(I am shopping at a large, well known chain store and happen to pick up the last copy of a newly released DVD geared towards kids when I am approached by a frantic woman.)

Shopper: “Wait! Is that the last copy?”

Me: “Yeah. Sorry.”

(I turn to leave, stop, think for a second, and turn back around.)

Me: “Ma’am? Do you have kids at home?”

Shopper: “Yes, I do.” *motioning with her head to two boys behind her*

Me: “Take it. I can get a copy later.”

Shopper: “Are you sure? Thank you!”

Employee: *to me* “I need you to come with me for a minute.”

(He leads me to a stocking cart where he finds the actual last copy in stock.)

Me: “Awesome! That worked out well. Thanks!”

Employee: *very seriously* “Thank you for your generosity.”

(The look on all their faces made my day. Sometimes good karma pays off instantly!)

One Final Lesson For The Student

| UK | Movies & TV, Popular

(It’s opening night for an extremely popular film so we’re very busy. Two people approach my till.)

Customer #1: “Two student tickets for [Opening Night Film].”

Me: “Can I see your student cards, please?”

(Customer #2’s ID checks out but Customer #1’s is past its expiry date.)

Me: “I’m sorry, sir. I can’t accept this. Do you have any other form of student ID?”

Customer #1: “Why? What’s wrong with it?”

Me: “This one expired back in July.”

Customer #1: “But it still gets me onto campus.”

Me: “I’m sorry but I do have to go by the date on the card. Do you have anything else?”

(Customer #1 rustles through his wallet and hands me a freshly laminated card that says ‘library’ on one side and his name on the other. No expiry date.)

Me: “Well, I’m sorry, but I can’t accept this either. You need to talk to your university ASAP about getting an up-to-date ID or you can purchase [officiated student card] on their website.”

Customer #1: “I can’t do that. I graduated.”

Me: “…You graduated?”

Customer #1: “Yeah.”

Me: “In July?”

Customer #1: “Yeah.”

Me: “You know that means you’re not a student, right?”

Customer #1: “I know.”

Me: “So why are you trying to buy a student ticket?”

Customer #2: *has been silent and unbothered throughout this exchange that has caused a large queue to build up behind them but suddenly chips in* “He thought you would be too busy getting through the queue to check him.” *to Customer #1* “Stop being a cheapskate and buy the tickets already or we’ll miss the d*** film.”

(This is not an uncommon occurrence and all over £2.)

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