Category: Movies & TV


22 Ways To Die On Jump Street

| VA, USA | Movies & TV

(It’s a Saturday night, and it’s been slow; my manager has been forced to send people home early, and he moves me, temporarily, from selling tickets to tearing them at the podium, so our customers get to their movies. I have just arrived when an older woman approaches me.)

Customer: “This movie is terrible!”

(She neither mentions the name of the movie or what she might like me to do about it.)

Me: “I’m sorry, ma’am. Which movie are you seeing?”

Customer:A Million Ways to Die in the West. My husband wanted to watch it, and won’t leave with me.”

(Note that this movie is rated R for “strong, crude sexual content, language throughout, some violence, and drug material.” This isn’t unusual for an R-Rated comedy. She still hasn’t asked for a refund, or even mentioned the idea, however.)

Me: “All right, how can I help you? Is there another movie you might like to see?”

Customer: “Well, since he wants to finish that crude movie, I thought, if possible, I could see a different movie. Is there one that might end around the same time?”

Me: “Well, let’s see… your husband’s movie is going to end around [time], and it seems we have How to Train Your Dragon 2, The Fault in our Stars, and 22 Jump Street ending around the same time. Would you like to go to any of those?”

Customer: “Oh! 22 Jump Street was one I wanted to see!”

(Also an R-Rated comedy, it has similar warnings; language throughout, sexual content, drug material, brief nudity, and some violence.)

Me: “Well, it will end around the same time, but ma’am, I must warn you, it’s also rated R, and has similar warnings.”

Customer: “Oh, I’m sure it can’t be as raunchy as the other one! You did say it will end around the same time, right?”

Me: “Yes, ma’am. It’ll end just a few minutes later.”

Customer: “Have you heard good things about it?”

Me: “I’ve heard good things, but I’ve heard there’s a lot of language.”

Customer: “Well, what are those others about?”

Me: “This one is a sequel to a very popular kid’s movie, and the other is a tear-jerker; we’ve heard excellent things about both, and I’ve seen the former, and loved it!”

Customer: “…Well, I think I’ll just try 22 Jump Street. I wanted to see it, anyway.”

(I tried one last time to persuade her, gently, to see another film, but she was quite insistent, and I sent her on to the theater showing her movie of choice. As far as I know, she didn’t come back out with another complaint, but I can’t imagine she was very satisfied, by the reviews from my friends!)


Not-So-Smart-Phone: The Movie

| Tyler, TX, USA | Bad Behavior, Movies & TV, Technology

(I’m checking theaters on a busy weekend, which means walking into each theater and making sure people aren’t on their phones, etc. A guy sitting on the very front row of a crowded theater has his MASSIVE phone out and even holds it up where everyone in the theater can see it, so I go up to him.)

Me: “Sir, I’m going to have to ask you to turn off your phone.”

Customer: “What phone?”


The Calm After The Storm

| NY, USA | Awesome Customers, Movies & TV, Popular

(This particular story happens the day after a really bad snow storm. The storm leads to us shutting down early the day before, numerous employee call outs because they still can’t get to work, and several of our company’s smaller locations nearby to have shut down for the day. My coworker and I are in the box office with a massively long line that is out the door.)

Me: “I’m so sorry about the wait. What would you like to see today?”

Customer: “I’d like one ticket to [Movie], and there is no need to apologize. There was a blizzard yesterday. I’m just glad you guys are open.”

(I finish the transaction and call the next person.)

Me: “I’m so sorry about the wait. What would you like to see today?”

Customer: “We’d like two for [Movie] and it’s fine. You guys are doing your best and it’s not a big deal that we had to wait a little while.”

(After several more transactions like this my coworker turns to me.)

Coworker: “Are we in the Twilight Zone or something? Everyone is being polite about waiting in line.”

Me: “We’ve clearly entered some alternate universe where customers are nice to us.”


Overbearing On Overcharging

| MN, USA | Bad Behavior, Family & Kids, Movies & TV

(One slow night, a couple of my coworkers are running the front register. A man and his disabled son walk in and want to see a movie that has not been sold for that show-time. They’re five minutes late, but we have no problem running them a private show.)

Coworker: “Any concessions as well for you, sir?”

Customer: “Of course not! I’m not paying for overpriced popcorn and soda! And frankly, it’s a crime for you to be able to price CORN that expensive!”

Coworker: “My apologies, sir. We try to keep our prices lower than our competitors as often as we can.”

Customer: “LIKE H*** YOU DO! Last time I went to the movies it was at the theater down in the city, and they’re charging a LOT less for their large popcorn then what your s***ty large popcorn costs!”

Coworker: “Actually, we frequently check on the competitor prices, and I believe their junior size costs $5.00 nowadays, about the same price as our large size.”

Customer: “Well, you’re WRONG! Better get your facts straight before calling me a liar!

Coworker: “I’m sorry, sir. We’ll be sure to check on it again for you. Total for just the tickets comes to $12.00.”

Customer: “AND you overcharge for TICKETS, too! Why can’t your prices be better that the city’s tickets?! You’re some dump theater out in the middle of nowhere! The least you can do is charge fair for your tickets!

(The price for our tickets at the time were $7.00 for adults, and $5.00 for children and seniors 60+. This is well known to be MUCH better than in the cities, where your standard ticket costs $9.00 or more. At this point, my coworkers start to see through his little haggle game.)

Coworker: “Sir, until we can get time to talk with management about changing prices, they’re staying where they are. Unless you buy tickets, we can’t let you in to see the show.”

Customer: “How… how DARE YOU talk to me in front of my son like that! You want him to be upset?! Upset his dad’s getting bullied in front of him?!”

Coworker: “Sir, will you be buying tickets with us today?”

Customer: “Of course I am! My son wants to see this movie! I just want you to know that I don’t appreciate customer service here! And I WILL be calling and complaining to your company about this!”

(The man paid for the tickets and stormed to the theater, dragging his son along with him. We didn’t hear anything from them for the duration of the movie. Right before the end of the movie, one of our employees went to stand outside the door with a mint tray. It’s a little gesture we did after every movie. The employee opened the door to find the theater completely empty, plus hundreds of mint wrappers thrown all over the room. We later looked at the security footage and found out that the last cleaning shift had forgot the mint tray in the theater. The man proceeded to unwrap all the candies, pocket them, walked through the aisles tossing wrappers everywhere, and left through the emergency exit before the movie ended.)


A Perfect Hollywood Ending

| Redmond, WA, USA | Awesome Customers, Movies & TV, Popular

(I am shopping at a large, well known chain store and happen to pick up the last copy of a newly released DVD geared towards kids when I am approached by a frantic woman.)

Shopper: “Wait! Is that the last copy?”

Me: “Yeah. Sorry.”

(I turn to leave, stop, think for a second, and turn back around.)

Me: “Ma’am? Do you have kids at home?”

Shopper: “Yes, I do.” *motioning with her head to two boys behind her*

Me: “Take it. I can get a copy later.”

Shopper: “Are you sure? Thank you!”

Employee: *to me* “I need you to come with me for a minute.”

(He leads me to a stocking cart where he finds the actual last copy in stock.)

Me: “Awesome! That worked out well. Thanks!”

Employee: *very seriously* “Thank you for your generosity.”

(The look on all their faces made my day. Sometimes good karma pays off instantly!)

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