Category: Movies & TV

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Their Argument Comes Apart At The Seams

| TX, USA | Crazy Requests, Movies & TV, Popular

(I’m an assistant manager at a clothing store, and there is a sales associate we are wanting to promote to management. We are giving her more opportunities to work on her own to see how she handles it. One night, she and I are working together and I tell her I am going to organize our shoes in the back and to let me know if she needs anything. Everything is going fine until about 30 minutes before closing, when she comes back to the stock room.)

Coworker: *visibly upset* “I’m so sorry to bother you, but this customer is out here demanding to speak to a manager. He’s Russian and his English isn’t great, but he wants to buy a jacket for the woman he’s with. He says the threads are loose on the seam and he wants a discount. I told him we could only give him 10% off, and he started yelling and asking for a manager, and I didn’t know what else to do…”

Me: “You handled that just like you should have. I’ll come out and talk to him.”

(I go out to the sales floor and greet the customer and his girlfriend.)

Me: “So, what seems to be the problem with this jacket?”

Customer: “The threads are loose! It is no good! See!”

(He shows me a seam of the jacket that looks fine, but it honestly isn’t the highest quality stitching as the jacket is only $50.)

Me: “I see. Well we can offer you 10% off.”

Customer: “No! You must give it to me for $20. The jacket is no good. This seam is so loose; she will probably wear it five times before it falls apart!”

Me: “I’m sorry sir; the largest discount I can offer for damaged items is 10% off. If you’d like I can call another one of our stores to see if they have the jacket in her size, but I can’t give you a lower price than that.”

Customer: “But how can you sell this for more than $20? It is just going to fall apart!”

(We go around in circles like this for a while, and I start to get fed up and know I need to start shutting the store down soon. I finally run out of patience with the man, who is obviously just trying to bully me into giving him the jacket for a low price.)

Me: “Sir, with all due respect, if you believe this loose stitching is going to cause the whole jacket to fall apart after a few wears, why would you want to buy it at all?”

Customer: *angrily* “I will give you twenty dollars and that is all!”

Me: “Then you will not be purchasing the jacket. Y’all have a great night!”

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Not Trying To Pop Your Corn About It

| OK, USA | Food & Drink, Movies & TV

(I work at a movie theater where we offer the usual concession foods, drinks, etc. Our large popcorn and drinks always come with free refills.)

Customer: “Hi, do you remember me from earlier? The popcorn you gave me had a rip in the bag and I’d like to speak to a manager about it. Also I need refills on my drink.”

Me: “Sure, no problem.” *I go off and get his drinks* “Would you rather me get you a free large popcorn since your last was refillable anyways?”

Customer: “No, thank you. I’d just like to speak with a manager.”

(I go off and tell someone to call a manager over before walking back to the till where the customer was.)

Me: “I’m really sorry about the inconvenience. I’m getting a manager for you now.”

Customer: “Can you just get me a free large popcorn instead?”

Me: “Yes…”

(I hand him the popcorn and he walks off.)

Coworker: “What just happened… Didn’t you suggest the free popcorn in the first place?”

Manager: “Did you need something?”

Me: “I guess not.”

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This Happens Showtime And Time Again

| Memphis, TN, USA | Crazy Requests, Movies & TV

(A woman arrives with a large group of children about 30 minutes before we open the front doors. I am in the box office already since people frequently come by to get advance tickets, before any movies actually start, to avoid lines.)

Woman: “Yes, I need one adult and 15 children for [Kid Movie #1]. You all really should have some kind of discount for large groups.”

Me: “Well, we actually do sometimes offer large group discounts, but you have to contact our corporate office to arrange that. If you had informed us you were coming, we could have helped you with it. I can give you the information now in case you come again.”

Woman: *huffing* “Whatever. I’ll just take the tickets for today.”

Me: “Sure.” *upon seeing it doesn’t start for over an hour* “Ma’am, are you aware that movie won’t be starting for another hour? Also, the lobby isn’t open for another 30 minutes, so unfortunately you won’t be able to wait inside for a while.”

Woman: “What?! I checked the times that showed it starting 15 minutes from now!”

(It’s currently 11:30. Typically, movies start at noon or later, but some theaters start at 11:45, so her claim isn’t that odd.)

Me: “I’m sorry, ma’am. I don’t know what to tell you, but that movie doesn’t start for quite some time.”

Woman: “Your website says it does!”

(I keep our website loaded on my phone for just such occasions as these so I can show people that our website is accurate. I show her my phone.)

Me: “Actually, it doesn’t. See? And, in fact, my ticketing system on this computer is linked directly to our site in order to track online sales. It is not possible for the website to show something different than what I see on my screen. Are you sure you were looking at this theater?”

Woman: “Of course. I’m not an idiot!”

Me: “When did you check, ma’am? Our times change each week as new movies come out.”

Woman: “I checked on Wednesday! I called earlier this week and the girl on the phone told me to check Wednesday!”

Me: *sensing the possibility of another common customer error* “Did you change the date at the top of the screen to today’s date?”

Woman: “Why would I? The girl told me the times would be up Wednesday!”

Me: “Ma’am, I’m certain what she meant was that the weekend showtimes would be AVAILABLE on Wednesday, which is true. However, you still have to choose Friday’s date to see Friday’s showtimes.”

Woman: “Well, this is utterly ridiculous! What am I supposed to do now?!”

Me: “Well, we do have [Kids’ Movie #2] seating in…” *checking the time* “…about 20 minutes from now.”

Woman: “No! That’s stupid! We came here to see [Kids’ Movie #1] and that’s what we’re going to see! We’re a big group; just start it now!”

Me: “Unfortunately, we cannot start the movie early just for your group. There will no doubt be other customers arriving to see the movie at the correct time and we don’t want them to walk in halfway through the film.”

Woman: “Just put them in another theater, OBVIOUSLY!”

Me: “Ma’am, you have arrived just before opening. All our auditoriums will be starting a show within the next hour or so, and they are very precisely timed so that the staff has time to clean before the next show starts. There is no other theater to put them in, and if we leave them in the correct theater, but move you and start yours early, it will be on for too long for us to start the next show on time. Additionally, moving a film to another auditorium is a lot of work and would take time, nor am I even sure it’s possible as we’ve recently switched to hard drives and no longer use actual film. Everything is controlled by a system housed in Texas. We cannot just push a button to start the movie because you came at the wrong time.”

Woman: “The girl on the phone told me Wednesday! You guys changed it! That’s not my fault! You should have told me! We need to see the movie now!”

Me: “Of course we changed it; three new films came out today! We had to accommodate them. Who was supposed to have told you? We didn’t know you were coming. You cannot see that movie now. You will either have to wait until it starts, watch [Kids’ Movie #2] now, or come back another time.”

Woman: “Get me your manager!”

(I was inside the enclosed box office so I turned off my speaker and called a manager on the radio, explaining the situation in detail before he talked to the woman and she lied about what happened, as customers do FAR too often to get something free. He let her into the lobby to talk, and I have no idea what was said, but he entered the box a few minutes later with what I assumed was her card and rang up tickets for the show the next day. The group then left.)