Category: Movies & TV

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A Perfect Hollywood Ending

| Redmond, WA, USA | Awesome Customers, Movies & TV, Popular

(I am shopping at a large, well known chain store and happen to pick up the last copy of a newly released DVD geared towards kids when I am approached by a frantic woman.)

Shopper: “Wait! Is that the last copy?”

Me: “Yeah. Sorry.”

(I turn to leave, stop, think for a second, and turn back around.)

Me: “Ma’am? Do you have kids at home?”

Shopper: “Yes, I do.” *motioning with her head to two boys behind her*

Me: “Take it. I can get a copy later.”

Shopper: “Are you sure? Thank you!”

Employee: *to me* “I need you to come with me for a minute.”

(He leads me to a stocking cart where he finds the actual last copy in stock.)

Me: “Awesome! That worked out well. Thanks!”

Employee: *very seriously* “Thank you for your generosity.”

(The look on all their faces made my day. Sometimes good karma pays off instantly!)

One Final Lesson For The Student

| UK | Movies & TV, Popular

(It’s opening night for an extremely popular film so we’re very busy. Two people approach my till.)

Customer #1: “Two student tickets for [Opening Night Film].”

Me: “Can I see your student cards, please?”

(Customer #2’s ID checks out but Customer #1’s is past its expiry date.)

Me: “I’m sorry, sir. I can’t accept this. Do you have any other form of student ID?”

Customer #1: “Why? What’s wrong with it?”

Me: “This one expired back in July.”

Customer #1: “But it still gets me onto campus.”

Me: “I’m sorry but I do have to go by the date on the card. Do you have anything else?”

(Customer #1 rustles through his wallet and hands me a freshly laminated card that says ‘library’ on one side and his name on the other. No expiry date.)

Me: “Well, I’m sorry, but I can’t accept this either. You need to talk to your university ASAP about getting an up-to-date ID or you can purchase [officiated student card] on their website.”

Customer #1: “I can’t do that. I graduated.”

Me: “…You graduated?”

Customer #1: “Yeah.”

Me: “In July?”

Customer #1: “Yeah.”

Me: “You know that means you’re not a student, right?”

Customer #1: “I know.”

Me: “So why are you trying to buy a student ticket?”

Customer #2: *has been silent and unbothered throughout this exchange that has caused a large queue to build up behind them but suddenly chips in* “He thought you would be too busy getting through the queue to check him.” *to Customer #1* “Stop being a cheapskate and buy the tickets already or we’ll miss the d*** film.”

(This is not an uncommon occurrence and all over £2.)

Netflix And Won’t Chill

| Omaha, NE, USA | Crazy Requests, Movies & TV, Popular, Technology

Me: “How may I help you today?”

Female Customer: “I was trying to watch something on demand and it would go through. Why is that?”

Me: “Well, ma’am, there is an outage for your area for that service at the moment.”

Female Customer: “How the h*** is that supposed to help me? I want a forty dollar credit on my account.”

Me: “Well I would be glad to credit you for the day of service for the inconvenience.”

Female Customer: “Listen here, you son of a b****! I want a forty dollar credit because this is ruining my night. Do you have any idea how much I want to watch my shows?”

Me: “I understand and apologize, ma’am, but there are a lot of people affected by this issue at the moment. You’re not the only one and we can’t give everyone a forty dollar credit.”

Female Customer: “I don’t give a d***! This is my night to watch my shows. My account is more important than theirs! You can handle them on your own time!”

Me: “Ma’am, if you want I can credit you for the day and then if you like I can send a field technician out to you tomorrow after the outage to make sure your services are working fine.”

Female Customer: “Whatever! Just give me the credit! How much is it?”

Me: “Five dollars.”

Female Customer: “Was that so hard?”

(I should add that I may have “forgotten” to tell her about the charge for the technician.)