Category: Movies & TV

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Holy Justice League

| AR, USA | Family & Kids, Movies & TV, Popular

(I am a shift manager for an entertainment retailer in a small town. The town is dominated by a Christian college and most of the town is associated with it in some form. They are sweet and kind people, but they’re rather sheltered, so much so that outsiders call it “The Bubble.” The following is a great example of said Bubble:)

Me: *answering phone* “Thank you for calling [Store]. This is [My Name]. How may I help you?”

Caller: “I’d like to speak with your manager, please.”

Me: “Speaking. What can I do for you this evening?”

Caller: “Well, this is kind of embarrassing, but one of your workers sold my five-year-old son something inappropriate.”

(This is scary, because our company takes that stuff very seriously and I don’t want anyone to get fired over it.)

Me: “I’m so sorry to hear that. If I may, what did they sell to him?”

Caller: “It was a Justice League animated movie.”

Me: *mentally sighing in relief* “Well, I see that this title is rated 13+. Did your son come in and buy it by himself?”

Caller: “No, my husband was with him.”

Me: “So they sold it to your husband?”

Caller: “Well, yes. But it was obvious it was for my son. It was very inappropriate! A man commits suicide in the first scene!”

Me: “Well, they were allowed to sell it to your husband because he is over 13. But if you’ll bring the DVD back to the store, we’ll refund or exchange it for you.”

Caller: “I just don’t understand how your store could sell something like that without a warning. Do your employees not preview your movies so they can make recommendations?”

Me: “Ma’am, we have well over 100,000 titles in this store alone, and a few million titles in our corporate database, which are periodically rotated. There’s no way we could manually preview all of that material. Do you know about the rating system?”

Caller: *becoming frantic* “So, you just sell things without knowing what’s in them?!”

(I proceed to explain the rating system to her and point her to a few non-profit/Christian websites which provide reviews of movies and TV shows. It was like a revelation from Heaven. Pun intended.)

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Their Argument Comes Apart At The Seams

| TX, USA | Crazy Requests, Movies & TV, Popular

(I’m an assistant manager at a clothing store, and there is a sales associate we are wanting to promote to management. We are giving her more opportunities to work on her own to see how she handles it. One night, she and I are working together and I tell her I am going to organize our shoes in the back and to let me know if she needs anything. Everything is going fine until about 30 minutes before closing, when she comes back to the stock room.)

Coworker: *visibly upset* “I’m so sorry to bother you, but this customer is out here demanding to speak to a manager. He’s Russian and his English isn’t great, but he wants to buy a jacket for the woman he’s with. He says the threads are loose on the seam and he wants a discount. I told him we could only give him 10% off, and he started yelling and asking for a manager, and I didn’t know what else to do…”

Me: “You handled that just like you should have. I’ll come out and talk to him.”

(I go out to the sales floor and greet the customer and his girlfriend.)

Me: “So, what seems to be the problem with this jacket?”

Customer: “The threads are loose! It is no good! See!”

(He shows me a seam of the jacket that looks fine, but it honestly isn’t the highest quality stitching as the jacket is only $50.)

Me: “I see. Well we can offer you 10% off.”

Customer: “No! You must give it to me for $20. The jacket is no good. This seam is so loose; she will probably wear it five times before it falls apart!”

Me: “I’m sorry sir; the largest discount I can offer for damaged items is 10% off. If you’d like I can call another one of our stores to see if they have the jacket in her size, but I can’t give you a lower price than that.”

Customer: “But how can you sell this for more than $20? It is just going to fall apart!”

(We go around in circles like this for a while, and I start to get fed up and know I need to start shutting the store down soon. I finally run out of patience with the man, who is obviously just trying to bully me into giving him the jacket for a low price.)

Me: “Sir, with all due respect, if you believe this loose stitching is going to cause the whole jacket to fall apart after a few wears, why would you want to buy it at all?”

Customer: *angrily* “I will give you twenty dollars and that is all!”

Me: “Then you will not be purchasing the jacket. Y’all have a great night!”

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Not Trying To Pop Your Corn About It

| OK, USA | Food & Drink, Movies & TV

(I work at a movie theater where we offer the usual concession foods, drinks, etc. Our large popcorn and drinks always come with free refills.)

Customer: “Hi, do you remember me from earlier? The popcorn you gave me had a rip in the bag and I’d like to speak to a manager about it. Also I need refills on my drink.”

Me: “Sure, no problem.” *I go off and get his drinks* “Would you rather me get you a free large popcorn since your last was refillable anyways?”

Customer: “No, thank you. I’d just like to speak with a manager.”

(I go off and tell someone to call a manager over before walking back to the till where the customer was.)

Me: “I’m really sorry about the inconvenience. I’m getting a manager for you now.”

Customer: “Can you just get me a free large popcorn instead?”

Me: “Yes…”

(I hand him the popcorn and he walks off.)

Coworker: “What just happened… Didn’t you suggest the free popcorn in the first place?”

Manager: “Did you need something?”

Me: “I guess not.”