Category: Movies & TV

Trying To Force It Through

| QLD, Australia | At The Checkout, Geeks Rule, Movies & TV, Technology

Customer: *waving shirt in front of scanner* “Sorry, I can’t scan this item! I’ve tried so many times.”

Me: “Sorry about that.” *scans item in one go* “There you go!”

Customer: “Oh… uh…”

(I notice it’s a ‘Trust Me, I’m a Jedi’ Shirt.)

Me: “It’s okay… I’m a Jedi.”

Being A Good Person Is Doctor’s Orders

| Australia | Geeks Rule, Movies & TV, Top

(One of our national TV broadcasters has a chain of stores that sell DVDs and other merchandise for the shows on their channel. I am waiting in the store in line behind an older customer.)

Customer: “… but I don’t understand why your shop is full of this Doctor Who rubbish! It’s a waste of space! You should be selling products for good, wholesome educational shows, not this science-fiction crap! It doesn’t teach kids anything! I bet that stuff doesn’t even sell!”

Manager: “With all due respect, ma’am, Doctor Who is one of our network’s highest-rating and most popular dramas, and while it is primarily aimed at an older audience it meets the Australian Board of Classification’s definition of a family show. Furthermore, you don’t have to watch it or purchase the merchandise if you don’t agree with it.”

Customer: “It’s not the most popular show! Nobody even watches it! I bet the girl behind me has never even heard of it!”

(She turns to look at me and realises I’m wearing a TARDIS T-shirt holding several pieces of ‘Doctor Who’ merchandise. Behind me in line is a mother with her five- and eight-year-old sons, buying a ‘Doctor Who’ backpack for the older one. The customer realises her argument isn’t going to work and decides to start attacking the mother.)

Customer: “You shouldn’t let him watch that science-fiction crap! It doesn’t teach them anything!”

(Normally I would keep my mouth shut in this situation and let the manager handle it, but I was getting so fed up that I decided to speak up.)

Me: “Excuse me, but Doctor Who is an extremely deep and educational show with a large cult following, that teaches lessons that go far beyond the schoolyard.” *I begin to recite a speech given by a character on the show* “The Doctor taught me that you don’t just give up. You don’t just let things happen. You make a stand. You say no. You have the guts to do what’s right when everyone else just runs away.”

(Taken aback, the customer shut her mouth, quickly pays for her things, and leaves.)

Five-Year-Old Behind Me: “Mummy, I change my mind! I want to be like her when I grow up!”

Don’t Discount The Customer’s Ability To Discount, Part 2

| VA, USA | At The Checkout, Bad Behavior, Family & Kids, Movies & TV

(We have discount five pm shows during the week, and one pm shows on weekends. People often show up at five pm on weekends wanting a discount, but most are suitably good-natured on finding out that they were using the wrong day’s newspaper to get their information. A customer comes in dropping off his teenage son.)

Customer: “One, please.”

Me: “That’ll be [full price amount].”

Customer: “No, I only want one.”

Me: “I know. It’s full price.”

Customer: “No, it isn’t. It’s discounted. The newspaper says so.”

Me: “Our weekend schedules are different. You’re using a paper from another day. I’m sorry. I know it’s inconvenient and a lot of people make that mistake, but it is full price.”

Customer: *getting belligerent* “No. It is discounted and I will not pay full price.”

Me: “I really am sorry, but as I said, a lot of people make this mistake. I can’t give you the discounted price.”

Customer: “I’m going to go get the newspaper from my car and show you and you’ll have to give me a refund.”

(The customer pays full price for his son, who scampers inside, as several dozen pairs of eyes wait to see what will happen. Many of them have paid full price and will no doubt want refunds, too, if I give this customer one. Then, about a minute later, he reappears with a paper.)

Customer: *arrogantly and rudely* “Why don’t you tell me what it says right here?”

Me: *reading from newspaper* “That says 5:00 at the discounted price.”

Customer: *beaming*

Me: “Now why don’t you tell me what it says right here?”

Customer: *reading from paper* “Showtimes listed are for today… only.”

(At that point he turned and walked off, without so much as a good bye to his son. I think the son at least enjoyed the movie.)

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Don’t Discount The Customer’s Ability To Discount