Category: Movies & TV

Won’t Make Any Concessions

| OH, USA | At The Checkout, Bad Behavior, Food & Drink, Movies & TV

(I work in a movie theater in a relatively small urban area; we have two ticket booths at the entrance of the complex and a concessions stand that occupies the back of the lobby. The ticket booths are only open when we’re busy, so each one has a large signs that say TICKETS MAY BE PURCHASED AT CONCESSIONS STAND. A customer comes in between shows, when the lobby is empty and I am the only employee not on break. He stands in front of an empty ticket booth for about five minutes before I call out to him.)

Me: “Sir? Can I help you with anything?”

Customer: *ignores me*

Me: *after another few minutes* “Sir? You can purchase your tickets here at the concessions stand.”

Customer: *again, ignores me*

(After what must be fifteen more minutes, he approaches the concessions stand.)

Customer: *angrily* “What the h*** is wrong with this place? I’ve been waiting twenty minutes and nobody’s there to sell me a ticket!”

Me: “I’m sorry about that wait time, sir. What show are you interested in? I can sell you tickets right here at the concessions stand.”

Customer: “No, I don’t want anything to eat. Everything here is too expensive. Get in the booth and sell me a ticket.”

Me: “I’m sorry, but I’m not allowed in the booth. But I can sell you a ticket right here; I just need to know what show you’d like to see.”

Customer: *loudly* “I don’t want anything to eat!”

Me: “Yes, sir, I understand that, but—”

Customer: *even louder* “I. DON’T. WANT. ANYTHING. TO. EAT!”

(At this point, one of my managers has heard him shouting and comes out from the office.)

Manager: “[My Name], is there is a problem out here?”

Me: “No, just—”

Customer: “Yes! There’s definitely a problem! I want to see [Current Popular Movie], but there’s no one in the ticket booth!”

Manager: “Yes, we only open the booths when we’re very busy. You can buy tickets here at the stand, though; [My Name] will get you whatever you need.”

Customer: *quickly, almost cutting my manager off* “I don’t want anything to eat!”

Manager: “That’s fine, sir. We don’t only sell food here at the stand, we also handle ticketing.”

Customer: “Oh. Are you SURE I can get tickets here?”

Manager & Me: “Yes, sir.”

Customer: “Well, okay. I’d like one to [Movie] at [time].”

Me: “You may have missed the beginning; are you sure you’d like that time? We have another showing starting in about an hour.”

Customer: “No, I want [current show].”

Me: “All right. That will be [price].”

(I process his ticket order and, out of habit, ask before I run his card:)

Me: “Is there anything else I can get for you today?”

Customer: *after a pause* “Actually, yeah. Let me get a large popcorn.”

A Jarring Experience

| Guelph, ON, Canada | At The Checkout, Awesome Workers, Movies & TV

(I’m putting out stock in the electronics department when I overhear the following conversation between a co-worker and an older man carrying some groceries.)

Customer: “You’d better have a blu-ray copy of [Sci-Fi Movie that was released a few days prior] or I’m gonna shove this jar of peanuts up your a**.”

Coworker: “Well, sir, I personally prefer dry roasted peanuts, and those ones are honey roasted…”

(My coworker indicates a large display of the movie in question.)

Coworker: “…and here are 200 copies of [Movie], no more than a few feet away from where you are standing. Is there anything else I can help you with today?”

(The customer grabs a movie and walks away quickly, pointedly not looking at my coworker.)

It’s Going To Be An Interesting Knight

| Austin, TX, USA | Books & Reading, Movies & TV, School

(Back in 1997, I am working at a large, national video rental chain. A high school aged boy, roughly 16 years old, walks up to the counter.)

Boy: “Can you help me find a movie?”

Me: “Probably, do you know the title?”

Boy: “First Knight.”

(The requested film is about the love triangle between King Arthur, Lady Guinevere, and Sir Lancelot. Action aside, it wasn’t normally requested by men, especially high-school aged. Thinking this strange, I still take him to the appropriate section, find the tape in stock, and hand it to him.)

Boy: “Thanks, man! You’ve saved my life.”

(Back at the counter he ends up coming through my line.)

Boy: “Thanks again, man. You’ve really saved me some time.”

Me: *as I hand him his change* “What do you mean?”

Boy: “Oh, we have to read this for school, and I forgot all about it.”

Me: “You have to read THIS for school?!”

Boy: *smiling as he goes out the door* “Yep, and I can’t stand Shakespeare.”

(As he walks out the door my coworker and I break down laughing, realizing that he was actually looking for “Twelfth Night.”)

Coworker: “Boy, is his teacher in for a treat!”

You Can’t Turn A Charlotte Into A Samantha

| Calgary, AB, Canada | Movies & TV

(Although I work in a trendy clothing shop for women, until the day I was hired, I knew so little about fashion I didn’t even know how to wear leggings properly. Since being hired, I have learned to put fashionable outfits together for myself. I am working the dressing room area. A very fashionable mother and daughter come up to me with a huge pile of clothes. I explain to them our corporate policies about the dressing rooms, including that the mother will have to stay outside with me.)

Mother: “Oh, that’s okay, [Daughter], you go in. I’ll stay out here and chat with this lovely young lady.”

(I withhold a grimace, as I’m not very good at making small talk, and am a little intimidated by this woman already due to her clear knowledge of fashion, although she is nothing but positive in our entire encounter. As the daughter goes into the room, her mother yells after her.)

Mother: “We’ll make two piles. Toss it and take it.”

(The woman nudges and winks at me.)

Mother: “You know, like when Samantha cleans out her closet in Sex and the City.”

(I smile, but say nothing to the woman as I don’t feel like telling her that while I am familiar with the show and the premise, I have never actually seen an episode of ‘Sex and the City.’ I am also aware that a popular women’s network on TV, that the mother and I both watch, is showing both of the ‘Sex and the City’ movies that night. The mother, not taking the hint of my silence, begins to talk to me about her plans to watch it with her friends.)

Mother: “We’ve been marathoning the series this past week, getting ready for it. I’m so excited, and I’m making us a whole dinner themed to Sex and the City.”

(I smile and nod, still not saying anything, until, finally the inevitable question is asked and I have no choice but to bite the bullet.)

Mother: “So, what is your favorite episode?”

Me: “Forgive me, ma’am, but I’ve never watched Sex and the City.”

Mother: *gasping like I’ve just confessed to murder* “What? But you’re so young and fashionable!”

Me: “Yes, I am young, and I do know how to dress nicely, but I haven’t seen the show.”

Mother: “Oh, sweetheart! Why not?”

Me: “I’m just not overly into fashion, or fond of the message it sends to women that their whole lives have to revolve around men, sex, and city.”

Mother: “Oh, sweetie, it’s so much more than that.”

Me: “I’m sure it is. I’m just not interested.”

Mother: “Oh, I’m sure you’d like it. Just give it a chance.”

(The mother continues to badger me for the rest of the sale about Sex and the City, trying to convince me to watch it. Finally, just as her daughter finishes up, I agree to watch the movies that night. As I clean up the dressing room, I overhear her and her daughter at the cash register.)

Coworker: “Did you find everything all right today?”

Mother: “Oh, yes! The girl at the dressing room was just wonderful! She was such a delightful Miranda!”

(The mother turns back to me and calls.)

Mother: “Enjoy the movie!”

Me: “Will do!”

(I didn’t watch the movies, and to this day I have yet to watch an episode.)

Having A Rent Vent

| MI, USA | Crazy Requests, Movies & TV

(A new release has just come out that is very popular and everyone wants it. At this point in my shift, there are no more copies in the store and there haven’t been for at least two hours.)

Customer: “Do you have [New Movie] on DVD?”

Me: “We are all out right now, I’m sorry. Everyone has been excited to see it.”

Customer: “Well, don’t you have anymore in the back?”

Me: “No. As I said, they’ve all been rented already.”

Customer: “Well, you should have saved one for me.”

(I have never seen this customer before.)

Me: “Did you call and have one held for you?”

(We don’t have any being held, but if she had one that was supposed to be held, I would offer her some free movies for the inconvenience.)

Customer: “No, but if you have any being held, I’ll take one of those.”

Me: “If you didn’t call, I can’t give you someone else’s copy that did call.”

Customer: “Why not? I’m here now and want to watch it tonight.”

Me: “Ma’am, we don’t have any being held, and I wouldn’t give you someone else’s movie. Is there anything else I can check out for you today?”

Customer: “No. That’s what I came here for and I want one.”

Me: “Well, obviously you can wait and see if one gets returned, but seeing as it just came out today, I’m sure no one is going to bring it back until tomorrow.”

Customer: “Can’t you call someone and tell them to bring it back?”

Me: “No, ma’am. If you don’t have anything else that you need checked out, I do have a line of other people that want to get their movies and go home.”

Customer: “I don’t understand why you didn’t save me a copy!”