Category: Movies & TV

Too Much TV Turns Us Into Idiots

| AZ, USA | Crazy Requests, Extra Stupid, Movies & TV, Technology

Me: “Thank you for contacting [Cable Tech Support]; my name is [My Name]. How may I help you?”

Customer: “My cable box isn’t working and I’m sick of this crappy service! I’m almost ready to cancel!”

Me: “Oh, okay, I can definitely help you out with that, ma’am. So your cable box receiver is out? Let’s see what is going on.”

Customer: “There is just a blank screen and nothing is coming on at all. The cable box is on and all the lights are on but the TV is blank!”

Me: “Okay, is it on the correct channel for the cable?”

Customer: “How the h*** am I supposed to know that if it’s blank?!”

Me: “Even with the cable box down the TV should still function.”

Customer: “That’s the thing! The TV WON’T COME ON! I PRESS POWER ON THE TV AND NOTHING HAPPENS!”

Me: “Ma’am… you may need a new TV.”

They Don’t Beliebe You

| NY, USA | Movies & TV

(I work in a movie theater. A while back on a Friday afternoon, we were waiting for the next crowd to come in when the phone rang. I answered it.)

Me: “Hi! Thank you for calling [Movie Theater]. How can I help you?”

Caller #1: *clearly a middle-school or high-school-aged girl* “Yeah, is, uh… [Pop Star Concert Movie] showing anytime around eight pm?”

Me: *checking our schedule* “Oh, I’m sorry, but it looks like our theater won’t even be getting that movie. I’m so sorry.”

Caller #1: *shocked* “Why?”

Me: “I can’t know for sure, but I’m guessing it’s because those sorts of movies tend to be very front-loaded here at the theater. Opening weekend, they’ll be packed, but starting the following Monday, attendance drops to near-zero for the rest of the theatrical run here. So we tend not to get those films, as we sometimes lose money on them when nobody shows up after the opening weekend.”

Caller #1: “That doesn’t make any sense. I’m sure you’re going to get it!”

Me: “I’m sorry; it doesn’t look like it’s on the schedule at all during the next week-and-a-half.”

Caller #1: “Oh, okay.”

(The caller hangs up. Less than two minutes later, we get another call. The caller ID in the theater shows the exact same number. I answer.)

Me: “Hi! Thank you for calling [Movie Theater]. How can I help you?”

Caller #1: “When are you showing [Pop Star Concert Movie] tomorrow?”

Me: “I’m sorry. We’re not getting that film. It’s not on our schedule at all.”

Caller #1: “Let me talk to someone else.”

(I hand the phone to a coworker who explains to the caller again that we won’t get the film. My coworker hangs up and informs me that the caller was under the impression that I was lying to them. Less than 30 seconds later, we get a call from another number, and I answer. When I pick up, I can hear the same person who called before in the background. She’s made a friend of hers call!)

Caller #1: *quietly in the background* “Ask them when they’re playing [Pop Star Concert Movie]! They keep lying to me and saying they aren’t getting it.”

Caller #2: *quietly* “Okay.” *louder, directed to me* “Hi, when are you playing [Pop Star Concert Movie]? My friend really wants to see it.”

Me: “I and another coworker have already explained to her twice that it isn’t playing at this theater.”

Caller #2: “But she says it is.”

Me: “…but it isn’t.”

Caller #2: *quietly to her friend* “He says they aren’t playing it.”

Caller #1: *angry* “Yes, they are!”

Caller #2: *to me* “She says you are.”

Me: “Well, then, she can check the schedule online herself. She will clearly see that it isn’t playing here.”

Caller #2: “Okay.”

(She hung up. We got about four more calls throughout the next two hours from both the original and friend’s phone numbers. Our manager finally had to call them back and tell them bluntly to stop calling. We later received a complaint from this same person, who suggested we weren’t showing the film just to “spite” her personally.)

Pig-Headed About The Tickets

| USA | Bad Behavior, Crazy Requests, Movies & TV

(It’s a very busy day with a popular new family film playing. As many customers now simply pre-order tickets online and print them off at the box office, things are going smoothly, until a man and his four kids approach me. He puts his phone down, displaying a screenshot of the QR code we have to scan to print. I try scanning it three times, but I keep getting an error message, so I try manually entering the confirmation number twice. It doesn’t work either time.)

Me: “Hmm… Any chance you can show me the confirmation e-mail on your phone, sir? If I see it, I can probably just let you in without having to print tickets.”

Customer: “Sure.”

(He brings up the email and I instantly notice the error… he’s bought tickets for the wrong theater.)

Me: “Oh, jeez. I’m sorry, sir, but you’ve actually bought tickets from [Competitor]. Thankfully, your show doesn’t begin for nearly twenty minutes, so you might be able to make it just in time if you head over there now.”

Customer: “Just print ‘em out and I’ll see it here.”

Me: “Unfortunately, sir, I can’t do that.”

Customer: “Why?”

Me: “Because you bought tickets from our competitor. I can’t print your tickets out as our system won’t recognize them.”

Customer: “But I spent $40 on tickets!”

Me: “I’m really sorry, but I really can’t give you these tickets.”

Customer: “Just let me in for free, then.”

Me: “I’m sorry, but I can’t do that, sir.”

Customer: “But I spent money on tickets! Moolah! Cash! Now you’re telling me I can’t have the tickets I bought!”

Me: “You certainly can, sir. They can be redeemed at the theater you purchased them from. But I won’t be able to honor your purchase here as you bought tickets from our competitor.”

Customer: *becoming aggressive* “Well, tough. I’m not getting back into my car and driving over there. I’m already here. Why won’t you give me the tickets I purchased?”

Me: “Sir… you bought tickets from our competitor. I have absolutely no way of printing them out here.”

Customer: “Just do your f****** job!”

Me: “If you want, I can get you a manager.”

Customer: “Fine. If you’re not going to help me, you bet I’m gonna get your a** fired!”

(I summon a manager who then spends nearly five minutes trying to explain to him that we have no way to redeem the tickets he purchased. He has started to blame me, and demand I be fired because in his mind, it’s my fault he bought tickets to the wrong theater. Of course my manager refuses. At one point, to try and calm him down, we offer him some free popcorn vouchers, and he finally concedes to buy tickets for the showtime at our theater. My manager rings him out, not wanting me to have to deal with him, as he’s continuing to demand I be fired or punished. A few hours later, he walks up to me right as he’s leaving…)

Customer: “Thanks for making me waste $40, you fat hog!”

(He then made pig oinking noises at me, and glared at me as he walked out of the door. Yes, he actually oinked at me… a man who was at least in his mid 40s, making fun of a guy in his 20s, because HE bought the wrong tickets.)

O, Canaduh, Part 6

| Ladysmith, BC, Canada | Canada, Movies & TV

(I’m a locations production assistant. One of my responsibilities includes lock-up, which means preventing pedestrians from walking through the location when we’re filming. A man approaches me.)

Man: “What’s going on here?”

Me: “Hello, sir. We’re filming a movie called [Title].”

Man: “I can see that. I wanted to know about THAT.”

(He points to a bank building across the street.)

Me: “Well, the film is set in the US, and since [Bank] only operates in Canada, we’ve covered up their logo with an American flag.”

Man: “Well, take it down! Makes me feel like we’ve been invaded!”

Me: “We’ll be taking it down as soon as we finish shooting this scene, sir. Shouldn’t be more than another hour or so.”

Man: “Oh, yeah? Well, what if I went over there right now and took it down myself?”

Me: “Personally I wouldn’t be able to stop you, sir, but I would advise you against it.”

Man: “I’ll do it!”

(I know he’s just grandstanding, but I’m sick of this, as I can get in major trouble if he even ruins a take by making too much noise. I turn on my walkie-talkie.)

Me: “[Key Grip]? Can you come give me a hand?”

(As I’m one of the few women on location and a rookie, many of the crew are a little protective of me, particularly our key grip, a muscle-bound Frenchman who’s over two metres tall. He jogs over.)

Key Grip: “What’s the issue?”

Man: *blinks and swallows a few times* “No problem! Bye, now!”

(Unfortunately, I still had two more people complain about the flag later, including a woman who kept insisting that it was illegal to fly an American flag in Canada. One of the many reasons why I quit the film industry!)

Related:

O, Canaduh, Part 5

O, Canaduh, Part 4

O, Canaduh, Part 3

Won’t Even Try To Un-butter You Up

| Santa Monica, CA, USA | At The Checkout, Bad Behavior, Holidays, Movies & TV

(I’m working concessions on Christmas Day and due to the release of about four new movies, we have four registers open with long lines on all of them. A woman and her daughter come up to my register.)

Me: “Hi. What can I get for you?”

Guest #1: *not looking at me and rambling rudely* “[Candy] and two water bottles.”

Me: *handing her what she ordered* “Here you go. Anything else?”

Guest #1: “No!”

Me: “Okay. So, [Candy] and two water bottles… Your total will be $12.27.”

Guest #1: *throws credit card on counter* “Here!”

Me: “Okay. Here’s your receipt. Enjoy your movie!”

(Guest #1 moves over to the side without taking her receipt and I start processing Guest #2’s order.)

Guest #2: “Hi! I’ll have a small popcorn and a sm–”

Guest #1: “Unbuttered popcorn!”

Guest #2: “–small diet [Soda].”

Me: *thinking the two guests are together and handing Guest #2 his order* “Okay. Your total is $11.23*

(I notice Guest #1 didn’t leave with the other guest and put it all together.)

Me: “Hi. Did you want a small popcorn?”

Guest #1: “ARE YOU SERIOUS?! I’VE BEEN WAITING FOR IT THIS WHOLE TIME!”

Me: “Well, I didn’t charge you for a popcorn. I can show you the receipt right here. If you want one I’m going to have to charge you for it.”

Guest #1: “THIS IS BULL-S***! I SHOULD BE GETTING THIS FOR FREE BECAUSE THIS IS YOUR FAULT! IF YOU DIDN’T HAVE SUCH A LONG LINE, I WOULD BE COMPLAINING TO YOUR MANAGER SO I GET A FREE POPCORN! THIS IS HORRIBLE CUSTOMER SERVICE! HERE!” *throwing her card at me*

Me: *bringing popcorn and swiping card dramatically* “That’ll be $6.09. Enjoy!”

Coworker: “D***… What a b****.”

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