Category: Movies & TV

Channeling Through Some Good

| USA | Money, Movies & TV

(I work in a call center for paid TV service. They’ve recently lost a major broadcasting contract over the price for some VERY popular channels. Said channel viewers are known for being… let’s say fanatical.)

Me: “Thank you for calling [Provider]. My name is [My Name]. How can I help you today?”

Customer: “What’s happened to [Channel]?”

(I explain the expiring contract, reasons behind it, and how we are trying to resolve it. Then I brace for the outrage I am getting all too used to.)

Customer: “Why they being so mean to you guys?”

Me: *dumbstruck over this response* “I… uh. don’t know but I guess everyone wants more sometimes.”

Customer: “They’re just being greedy! I’ll wait this out; don’t let them get what they want!”

Me: “Uhh… well, I guess I’ll report that as feedback.”

(This was hands down the most polite person on this issue I have talked to so far. This call single-handedly made every other call that day seem much better!)

At Last You’ve Seen The Light

| Minneapolis, MN, USA | Awesome Customers, Movies & TV, Musical Mayhem

(I work in a pawn shop, and one day, a punk girl in her 20s with piercings and a mohawk comes in to the store with her boyfriend. On this day, I’ve chosen Disney’s Tangled to play on the display TVs.)

Punk Girl: *sees what I have playing on the TVs* “Oh, my god, is that Tangled? I love this movie!”

Me: “Would you like to buy a copy? Almost every time I play it in here, I sell at least one.”

Punk Girl: *stops singing along for a moment* “No, thanks. I already own it. And the soundtrack.”

(She walked away singing along and dancing, making my day. I took this as proof that things are sometimes the complete opposite of what they appear to be.)

She Has A Dream Of Video Piracy

| Knoxville, TN, USA | Crazy Requests, Movies & TV

(I am working the phone at a well-known retail chain when what sounds like an elderly female customer calls.)

Me: “Thank you for choosing [Store]. How may I direct your call?”

Customer: “Hello, dear, I’m not sure who I need to talk to. I was hoping you might have that new Martin Luther King movie in.”

(At this point, the customer starts rambling, which is a fairly regular occurrence. Thinking she’s asking about a documentary, I’m waiting for her to take a breather so that I can transfer to electronics so they can check for the film. Just as I get an opportunity, I register something she’s said.)

Me: “Ma’am, did you just say that Oprah is in it?”

Customer: “That’s right. Oprah Winfrey and Cuba Gooding, Jr. I’m not sure who else.”

Me: “Ma’am, I just realized I know what movie you’re talking about; I saw the trailer a couple of days ago. I’m afraid it won’t be out in theaters until January.”

Customer: “Oh, I know. It’s just that I don’t really like going to the theater. It’s so expensive and smells weird and people can be so rude. That’s why I was hoping to get the DVD.”

Me: “Ah, sorry, ma’am, but the DVD version won’t be released until at least a few months after the movie opens in theaters, so I know for a fact that we don’t have that DVD in yet.”

Customer: “Oh, really? That’s too bad… Do you think you might get it by Christmas?”