Category: Movies & TV

Having A Rent Vent

| MI, USA | Crazy Requests, Movies & TV

(A new release has just come out that is very popular and everyone wants it. At this point in my shift, there are no more copies in the store and there haven’t been for at least two hours.)

Customer: “Do you have [New Movie] on DVD?”

Me: “We are all out right now, I’m sorry. Everyone has been excited to see it.”

Customer: “Well, don’t you have anymore in the back?”

Me: “No. As I said, they’ve all been rented already.”

Customer: “Well, you should have saved one for me.”

(I have never seen this customer before.)

Me: “Did you call and have one held for you?”

(We don’t have any being held, but if she had one that was supposed to be held, I would offer her some free movies for the inconvenience.)

Customer: “No, but if you have any being held, I’ll take one of those.”

Me: “If you didn’t call, I can’t give you someone else’s copy that did call.”

Customer: “Why not? I’m here now and want to watch it tonight.”

Me: “Ma’am, we don’t have any being held, and I wouldn’t give you someone else’s movie. Is there anything else I can check out for you today?”

Customer: “No. That’s what I came here for and I want one.”

Me: “Well, obviously you can wait and see if one gets returned, but seeing as it just came out today, I’m sure no one is going to bring it back until tomorrow.”

Customer: “Can’t you call someone and tell them to bring it back?”

Me: “No, ma’am. If you don’t have anything else that you need checked out, I do have a line of other people that want to get their movies and go home.”

Customer: “I don’t understand why you didn’t save me a copy!”

Seating Takes A Beating

| AZ, USA | Crazy Requests, Movies & TV

(This is when “Frozen” is still in theaters. My family and I go to see it a week after it comes out, so the theater is packed with people who have heard that it is the best thing since sliced bread. There are no assigned seats, so we wait in line for almost an hour to get good ones, and they fill up fast. While we are waiting for the movie to start, a family come in about five minutes before the movie starts and sees that they will have to split up. Rather than do that, the dad goes up to another other family of five — a mom and her four children, the youngest maybe three.)

Dad: “Excuse me, but could we have these seats? We want to all sit together.”

Young Mom: “…What?”

Dad: “Well, we’re all here as a family and we want to sit together, but there are no more seats together. Would you mind giving up yours so we can enjoy this movie as a family?”

Young Mom: “I’m here with my family, too.”

Dad: “Yeah, but we rarely get to do things as a family and we’d really like to sit together.”

Young Mom: *kind of laughing in disbelief* “Sorry but my kids are really young. I can’t just send them off on their own to sit next to strangers.”

Dad: “But they’re small, so they won’t be as bothered to sit with people they don’t know. They’ll have plenty of space.”

(At this point, half the theater is just gaping at them. Since seating has already been a problem with other people, an usher is there trying to manage things. He goes up to the dad.)

Usher: “Excuse me, is there a problem?”

Dad: “Yeah, this woman won’t give up her seats for us!”

Usher: “…I’m sorry. Why would she?”

Dad: “Because I have my whole family here and we all want to sit together but there aren’t enough seats left!”

Usher: “Sorry, sir, but there’s no assigned seating. If she got here first then she has every right to sit here.”

Dad: “Well, can we get compensated or something? We expected to get to sit together and now our family night is ruined!”

Usher: “Sir, there are seats available for you, not together, but there are enough, and it’s not the theater’s fault that you can’t sit together. The seating is not assigned. You should have gotten here earlier if you wanted them to all be together.”

(This went on for about ten minutes, with the dad demanding that some other family split up so his could sit together. It wasn’t until the previews started playing that they finally gave in and went to whatever seats were open. He was not happy about it, and never seemed to understand the ridiculousness of his request. Afterwards I saw him talking to the front desk about getting free tickets after such an unpleasant experience.)

Needs To Make A Clean Break

| Atlanta, GA, USA | Bad Behavior, Crazy Requests, Movies & TV

(I’m trying to clean out a theater between shows, when the crowd waiting for the next show decide to come in and have a seat.)

Me: “Excuse me, but could everyone please give me a few minutes before you come in? I’m trying to clean up before the next show.”

(Everyone ignores me and continues to find a seat.)

Me: “I’m sorry, but I’m trying to finish cleaning. Could you wait a few me a few more minutes?”

(People still keep coming in, and the theater is beginning to get crowded.)

Me: “Uh… I need to finish cleaning in here.”

(More people keep coming, and I finally give up and head back out to the lobby. A few minutes later one of the customers storms back out.)

Customer: “Excuse me, sir. That theater is a mess! Why doesn’t somebody go in there and clean it?”

Me: *face-palm*