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Category: Money

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This Is Why We’re In A Recession, Part 48

| UT, USA | At The Checkout, Extra Stupid, Money

(I work at a popular clothing store where we also offer a brand credit card. We currently have a card-only coupon available to customers. I’m just finishing up a transaction with a customer, who has told me she has a card with us, but doesn’t have it with her. We do look-ups by social security number.)

Me: “Okay, so just enter your social right there and we should be able to pull the account up for you so you can use that coupon!”

(The customer enters her SSN, and the register pops up with a message saying that there is no account under that number. I have the customer try again, and the same message appears.)

Me: “Has it been a while since you used your card? They get shut down after a few months for security reasons.”

Customer: “Oh, yeah, it might have been a few months now.”

Me: “All right, that’s fine! We can get you set up with a new card today if you want, and that way you’ll get the coupon, plus an additional percentage off for opening a card!”

Customer: “Okay… Yeah, let’s do that.”

(We go through the entire process, which includes swiping another credit card for the credit check, and answering a few confidential financial questions. In the end, she’s approved for the card.)

Me: “Awesome! So, you were approved again for the [Brand] Credit Card! In order to get the discount, you have to put this purchase on the new card, is that all right?”

Customer: “What? I didn’t know I was signing up for a credit card. I don’t want it anymore.”

Me: “But you said you had had one before…”

Customer: “I don’t want it!”

(In the end, there was nothing I could really do except give her the phone number to cancel the card in 24 hours. I’m still not quite sure how all the confusion happened.)

Related:
This Is Why We’re In A Recession, Part 47
This Is Why We’re In A Recession, Part 46
This Is Why We’re In A Recession, Part 45

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Restate The Rebate

| MA, USA | Crazy Requests, Money

Customer: “Excuse me? What does this mean when it says ’4.99 after easy rebate’?”

Me: “It means that you pay the full price of $7.99 at the register, and then you go online and fill out a rebate, and you’ll receive a check for $3.”

Customer: “So, I have to mail something in?”

Me: “Nope! [Store] made it so you can do everything online without having to mail anything in. The website tells you exactly where to find the information you need on your receipt and it only takes about five minutes to fill out.”

Customer: “Well, what if I don’t do online?”

Me: “Then you can still mail it in. That is always an option.”

Customer: “You just said I don’t have to mail it!”

Me: “Correct. You don’t have to mail it because there is an option of doing it online. But if you don’t want to do it that way, then you can mail it.”

Customer: “This is false advertising! The sign says 4.99 but I have to pay 7.99. AND I have to mail it in even though you said I don’t!”

Me: “Ma’am, it’s not false advertising. It says very clearly on the sign that this price is after a rebate. And you don’t have to mail it in unless you are unable to do it online.”

Customer: “Well, I don’t like rebates. If [Store] wants to have a sale, they should just give me the money off right away!”

(After explaining why that’s not how it works and if she wants the sale price she needs to do the rebate, she finally picks up the paper and goes to the register, where the cashier gives her a total of $8.49…)

Customer: *screaming, and pointing at me* “BUT THAT GIRL JUST TOLD ME IT’S $4.99!”

Me: “Ma’am, I explained to you that you need to pay $7.99 today and then do the $3 rebate.”

Customer: “But she is trying to charge me $8.49! THIS IS FALSE ADVERTISING!”

Me: “There is sales tax which is bringing it to $8.49.”

Customer: “It doesn’t say anything about sales tax on the sign. FALSE ADVERTISING!”

Me: “Ma’am, you are in Massachusetts. There is sales tax on everything but food and clothing, and it is never included in the price on the sign. It is ALWAYS added at the register.”

Customer: “But it isn’t on the sign! And there isn’t always sales tax. Sometimes it’s tax free weekend. And I could just go to New Hampshire and not pay tax!”

Me: “Correct. There is one weekend a year where there is no sales tax in MA, but it’s not this weekend. And you could go to NH, but I think you would spend more money in gas to get there then you would save by not paying tax today.”

Customer: “Well, maybe I’ll wait until tax free weekend to get this then!”

Me: “You could do that, but it probably won’t be on sale by then.”

Customer: “It’s NOT on sale! It’s a rebate!”

Me: “The rebate is a limited time offer. We probably won’t be offering it on tax free weekend.”

Customer: “Fine! I’ll just get it today and pay the tax! But I still think this is false advertising! Between the rebate and the tax I am paying much more than what the sign says! I should report you!”

Me: “If you feel like you need to report us for false advertising, feel free to do that. I am sure they will explain exactly what I did and tell you that this is not false advertising. Have a nice day!”

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Not Understanding The Value Of The Dollar

| San Diego, CA, USA | At The Checkout, Crazy Requests, Extra Stupid, Money, Popular

(I work at a local dollar store where everything is a dollar or less. A customer, around 18, comes up to the register with a couple items and a VISA gift card that can have $1-$100 put on it. She tells me she would like $50 on it so I ring her up.)

Me: “Your total will be $59.”

Customer: “No, that’s not right I only have eight items and this is the dollar store.”

Me: “Yes, but you put $50 on this gift card.”

Customer: “But this is the dollar store; I should be able to put how ever much I want on that and only pay a dollar.”

Me: “I don’t think it works like that…”