icon_money

Category: Money

Dressing Up The Situation More Than Required

| London, England, UK | At The Checkout, Awesome Customers, Money

(I work in a small corner shop. It’s around two pm and the store is pretty dead. A lady walks in and purchases a large quantity of alcohol, paying in cash. She spots the engagement ring on my finger as I hand her the change.)

Customer: “Aww, are you getting married?”

Me: “Yeah, I’ve been engaged for almost two months now.”

Customer: “That’s nice. I’ve been married for just under thirty years now.”

(She reaches back into her purse and pulls out a twenty pound note.)

Customer: “You seem like such a sweet girl. Here, take this. Put it towards your husband’s suit or something.”

(I don’t like taking other people’s money, especially from strangers, so she puts it on the counter.)

Me: “Well, um, actually my, uh, girlfriend and I are both gonna be wearing dresses but thanks.”

(I don’t tend to discuss my personal life with customers much, and this one showed me why. Nodding for the briefest of moments before she realised what I’d said, her eyes widened in shock and she turned around and sprinted out of the store faster than I would have believed for someone of her age, leaving behind the £20 as well as all her purchases. We kept them behind the counter for a week before my boss decided to donate them to me and my now wife for our wedding. It’s been a month now since the wedding, but no-one since has asked about it.)

Damaging Your Chances

| Allentown, PA, USA | Bad Behavior, Criminal & Illegal, Money

(A husband and wife are browsing the store, with the wife wanting to buy things and the husband saying everything is too expensive. Finally she selects a figurine from our clearance rack.)

Husband: “Wait, this is only [price]? The one over there was [bigger price]. What’s the difference?”

Me: “This one is damaged, sir. It fell on the floor and the head broke off – you can see where I’ve glued it back on. It’s a clean break, but we can’t in good conscience sell it at the full price.”

Husband: “So if I get the other one and break it, you’ll sell it to me for the cheaper price?”

Me: “No, sir. I will call security because you’re intentionally damaging our merchandise.”

(They did buy the clearance figure, but hurried out without their receipt. To my knowledge, they’ve never come back.)

Reached The Tipping Point

| Huntsville, AL, USA | Bad Behavior, Crazy Requests, Holidays, Money

(We are catering a Christmas party for a client and his seventy employees. The party includes an open bar and dinner. There are four servers, and two bartenders. I am a bartender. After five hours of making non-stop bar drinks, and receiving non-stop compliments on our drinks, last call arrives, and this conversation happens.)

Client: “I need to go ahead and sign the check. Can you print me one ticket for everything?”

Me: “Yes, sir. Here you are.” *hands over one complete invoice*

Client: “I needed this separate.”

Me: “Oh, yes, sir. I’m sorry. Here.” *separates food and drink tickets and hands them over*

Client: “No, this isn’t right. I need a complete ticket.”

Me: “I don’t understand. You want the tickets together?”

Client: “No! Where the h*** is [Server not working that night]? She knows how I want things done! I REQUESTED HER AND SHE ISN’T HERE TONIGHT!”

Me: “I’m sorry, sir. I don’t know why she’s not working. Now, about the ticket…”

Client: “NO! I REQUESTED HER. She’s my friend; she knows how I want things done on the invoice. I won’t come back next year for my Christmas party if you won’t do what I want.”

Me: “If you could explain to me, I can help you.”

Client: “Never mind, I’ll just sign this ticket. Did you autograt this?”

Me: “Yes, sir, 15%.”

Client: “And you’re sharing that with everyone working tonight?                  ”

Me: “Yes, sir. Between six people.”

Client: “Well, then, that’s more than enough for you.” *signs, leaves no extra tip, and stomps out*

(He baffled the entire crew, since he spent five hours giving us nothing but compliments on our service, and never once mentioned the other server’s absence. I can only guess that when he saw the large bill, he made up a reason to be angry so he wouldn’t have to tip any extra for the incredible service we provided. Splitting the 15% between the servers, we barely made minimum wage.)