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Category: Money

Refunder Blunder, Part 13

| Chicago, IL, USA | At The Checkout, Extra Stupid, Money

Customer: “Hi, I want to return this watch.”

Me: “Sure thing, do you have the receipt?”

(Customer hands over receipt.)

Me: *after ringing the return up* “Okay so you’re getting $15 back on your card.”

Customer: “$15?! No, the price tag says it’s $24.99!”

Me: “Yes but you used a coupon to pay for it. You only paid $15 so that’s how much you’ll get back.”

Customer: “No, the price tag says $24.99! I should be getting $24.99 back!”

Me: *circling her total on the receipt* “Look, right here on the receipt, you used this coupon with your purchase which brought the total down to $15. You did not pay $24.99 so we can’t give you more money back than what you paid. We can only give you back what you gave us.”

Customer: “Well, that is f****** ridiculous!”

Me: “I’m sorry, there’s nothing I can do. You can swipe your card whenever you’re ready to get your money put back on it.”

Customer: *snatches watch back* “Forget it. I’ll just keep it.”

Related:
Refunder Blunder, Part 12
Refunder Blunder, Part 11
Refunder Blunder, Part 10

You’ll Pay For That Assumption

| USA | Money

(I’m at the end of a transaction with a woman in her late twenties. A prompt comes up on my register saying the customer gets a rebate for something she bought and it gives a choice of how to send the rebate in: through the mail or online.)

Me: “You have a rebate for the batteries you bought. Would you like to get it through the mail—”

Customer: *cutting me off* “I don’t want it.”

Me: “You don’t want the re—”

Customer:  *cutting me off again* “I don’t want it.”

(At this point I have to make a selection on the screen so she can get her receipt and leave.)

Me: “A rebate means you get money back.”

Customer: “…Oh! I want that.”

Me: “Figured you would.”

A Cent-less Exercise

| Melbourne, VIC, Australia | Crazy Requests, Money

(I work in store for one of Australia’s largest phone and Internet companies. An older customer walks in to pay a bill for $14.99. Australian currency doesn’t come in pennies, the smallest denomination being 5c, so he has to pay $15.)

Me: “And there’s your receipt. Do you need help with anything else?”

Customer: “It says here I paid off $14.99.”

Me: “Yes, sir.”

Customer: “I gave you $15. I should be building up a credit.”

Me: “…”

Customer: “I want my credit!”

(I had to process a 1c bill payment for this guy so he’d get his credit. I was told that he came back when I wasn’t working a week later to complain that the credit hadn’t show up on his next bill!)