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Category: Money

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Coupons Are More Taxing Than They’re Worth

| CA, USA | At The Checkout, Money, Popular

(I work at a department store that is well known for its ‘cash coupon’ deals–where for every fifty dollars you spend you earn a ten dollar coupon. Because the fifty dollars you must spend does not include taxes, occasionally people will be confused that their total was 50+ dollars but they did not earn a coupon. I try to provide ample warning if I see they are particularly close to earning a coupon.)

Me: *I have just finished ringing up her purchases* “Ma’am, I notice you are about three dollars away from earning a cash coupon. Would you like to add a chocolate bar to your purchase so you can meet the cut-off?”

Customer: “No, thank you. I’m fine. Here’s my card.”

Me: “All right, then, that’ll be [total] on your card. Here’s your receipt. Have a great day!”

Customer: “Where’s my coupon?”

Me: “Sorry?”

Customer: “My cash coupon! I spent fifty dollars. I should have gotten a coupon.”

Me: “I apologize, ma’am. You have to spend fifty dollars before taxes to get a coupon. You were about three dollars short.”

Customer: “You should have told me!” *stomps off*

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A Cent-less Complaint

| NJ, USA | Crazy Requests, Money, Popular

Me: “Ma’am, your copay for your prescription is five cents.”

Customer: “You selfish little c***! My copay should be zero! Does it look like I have that kind of money on me!?”

Me: “Ma’am, it’s a nickel. I think you can find one in the cup holder of your car. I’m sorry, but I can’t sell you your prescription without it being paid for.”

Customer: “Well f*** you and this f****** store! I’m calling your management!”

(Two hours later.)

Boss: “We had a complaint about you today. Care to explain?”

Me: “She couldn’t pay for her five cent prescription.”

Boss: *rolling eyes* “Go home.”

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Cash Back Attack, Part 2

| IL, USA | Bad Behavior, Crazy Requests, Money, Popular

(I’m working our drive-thru lanes with another teller. A customer comes through our business lane and asks that I exchange some coins for him. I do this, give him cash back in a sealed money envelope, and he drives off. 10 minutes later, he comes back through the drive-thru…)

Customer: *to me* “You! You didn’t give me enough cash back!”

Me: “I’m sorry?”

Customer: “YOU SHORTED ME $20! GIVE IT TO ME RIGHT NOW!”

Me: “Is it stuck to another one of the bills, sir?”

Customer: “Of course not. This is what you gave me. I want my d*** money right now!”

Me: “Let me go count my drawer and I’ll see if I can find that $20 for you.”

(I count my entire drawer, and discover I balance perfectly.)

Me: “Sir, my drawer is perfectly balanced. Are you sure the $20 isn’t stuck to something else?”

Customer: “I don’t give a flying s*** if your drawer is f*****g balanced! You cheated me out of my d*** $20 and I want you to give it to me RIGHT NOW!”

Me: “Please don’t use that language with me.”

Customer: “I can talk however the h*** I want!”

Me: “I’ll ask you again to not to use that language with me. What I will do is get a supervisor to count my drawer again.”

Customer: “You tell your supervisor to get her a** over here right f*****g now!”

(I grab a supervisor. She counts my drawer slowly and makes sure the customer can see her through the window. Again, it comes up balanced.)

Supervisor: “Sir? Her drawer is coming up balanced. I’ve checked her transaction history and it’s showing she gave you the $20.”

Customer: “SHE DID NOT! SHE CHEATED ME OUT OF MY $20! CHECK HER!”

Me: “EXCUSE ME?!”

Supervisor: “I’m not going to do that. I have no proof that she did anything other than give it to you.”

Customer: “GET ME A NEW TELLER AND MY $20 OR I’M GOING TO ANOTHER BANK!”

Coworker: “Sir, did you look on your seat for the $20?”

Customer: *looks down* “…Oh. Here it is. Right on my seat.”

Supervisor: “Good, I’m glad you found it. Now, have a nice day.”

Customer: “I just wanted to make sure that you didn’t cheat me. I don’t like to be cheated. I guess I’m sorry.”

(My jaw drops. I click the drive-thru mic off and mouth “Shame on you” at the customer as he drives away.)

Supervisor: “A**hole.” *looks at me and my coworker* “Sorry! I shouldn’t have said that. Are you okay, [My Name]?”

Me: “Yeah, you only said what we all were thinking…”

Related:
Cash Back Attack