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Category: Money

How Em-Bra-assing

| GA, USA | At The Checkout, Money

(I am working the customer service/returns desk when a customer approaches the counter. The customer has quite an attitude throughout the whole transaction.)

Customer: “I think I was charged wrong!” *thrusting receipt at me*

Me: “All right, let’s take a look.”

(She pulls two bras out of her bag and points at clearance stickers on each, one is marked $9 and one is marked $7.)

Customer: “These bras rang up wrong!”

(I find the bras on the receipt, and sure enough the one marked $9 rang up for its original price… however, it was also VOIDED OFF at the original price and not rung up again for the clearance price. In other words, she didn’t pay for the $9 bra.)

Me: “Well, this bra you didn’t pay for.”

Customer: “What?”

Me: “You can see here, it rang up for $12.94…”

Customer: “Right! It’s supposed to be $9! It rang up wrong!”

Me: “Yes, but if you look just below it, it was voided off… and not added again at any price,. Therefore, you have not paid for that one. Now, as to the other one, oh, if you’ll look here, it rang up for $5.”

Customer: “I told you! They are not ringing up right! The sticker says $7! They should be ringing up at the right price!”

Me: “Well. ma’am, I can re-ring this one and charge you $2 more if you really want me to, but this other one you haven’t paid for at all, so there’s not much I can about it except ring it up for you at $9.”

Customer: *mutters* “Ring it up.”

(I rang up the $9 bra and she paid for it without another word.)

Trying To Re-Coup

| Tampa, FL, USA | At The Checkout, Money

(I answer the phone while working the register during holiday rush.)

Customer: “Hey, I made a several hundred dollar purchase a few days ago during the big sale. And I got a 20% off everything coupon today. Can I bring the coupon in and get 20% off my original purchase?”

(Is this a test? A recorded call from one of my superiors, because this cannot be serious.)

Me: “I’m sorry. That coupon is intended for your next purchase, not one that was already completed!”

Customer: “But I spent so much money! Can’t I just return everything and then re-buy everything with the coupon?”

Me: “I’m sorry. That is incredibly unlikely and will not work. That coupon is intended for the next purchase.”

Customer: “But I spent so much money… You sure?”

Me: “I’m pretty gosh darn positive. Have a nice day, though!”

(The lines were already backed up and I could not imagine if she honestly tried to bring everything back in and argued for the coupon discount!)

A Catalog Of Errors

| FL, USA | Food & Drink, Money, Technology

(I am working a temporary account for a well known holiday gift catering service that specializes in meats and cheese. The account has ads in newspapers, and in their catalogs and website.)

Me: “Thank you for choosing [Company]. My name is [My Name]. How may I assist you?”

(The caller sounds like a woman in her late thirties.)

Customer: “Hi, I saw you were having a special sale on a spiral cut honey glazed ham. I’d like to get one of those.”

Me: “I’d be happy to order you one today. May I have the gift code?”

Customer: “I don’t see a gift code. Where is it?”

Me: “It should be in a box on the side of the page, with the gifts letter designating the code.”

Customer: “I don’t see it? I’m scrolling up and down and don’t see any boxes.”

(I get a sinking feeling but keep strong.)

Me: “Oh, do you have a catalog or are you on the website? If you need assistance using the website I can help you with that as well.”

Customer: “I’m on the website.”

Me: “All right, then instead of looking for a gift code, all you need do is look for the button that says ‘add to c-‘”

Customer: “I know that! What do you think I am, a moron?! I want to order items off the website, over the phone!”

Me: “I can certainly do that for you. Now what weight spiral cut ham is it?”

Customer: “It’s the 20-pound for $35.99.”

Me: “I’m sorry, ma’am. The only 20-pound ham we have is for $49.99.”

Customer: “Well, that’s not possible. I’m looking at it!”

Me: “Is it a special offer?”

Customer: “Yes, it is. That’s obviously why I want to order it!”

(The sinking feeling kicks in all the way.)

Me: “I’m sorry, ma’am, but we cannot use the website specials in place of catalog specials. Website specials are for the website only.”

Customer: “So you’re telling me that I cannot get this ham for the price that it is advertised at?! That’s false advertisement!”

Me: “No, ma’am, you can, but you have to order it online. The systems at the call center can only process catalog specials. You can order the product online, just not through the phone.”

Customer: “But I don’t want to order it online. I want to order over the phone!”

(At this point I’m at a loss. My manager has noticed how long the call has taken, and takes a headset to listen into the call.)

Customer: “Here, I have a gift code, like what you asked before. Try that!”

Me: *I try the gift code that she pulled out of thin air* “It says it is void in my system, ma’am. As I’ve explained this is only an Internet offer and—”

Customer: “Can’t you just adjust the price of the ham on your end?! I’ve had people do that for me before!”

Me: “I’m sorry, ma’am, but all catalog prices are as shown. We cannot adjust the product price.”

Customer: “What the h*** kind of customer service is this?! I want to speak to a manager!”

Me: “Certainly, ma’am. I’ll call him right over.”

(I mute my mic and take a moment to explain what my manager has missed on the call. My manager un-mutes his mic.)

Manager: “Hello, my name is [Manager], supervisor for [Company]. How may I be of assistance?”

Customer: “Your employee is refusing to give me correct price for a ham!”

(My manager then takes another 10 or so minutes on the phone. Outside of the call, I kind of get to laugh at the trouble the woman gives him. And then on top of THAT, after he re-explains EVERYTHING I have already told the woman, she demands to speak to HIS manager. The MOD manager, a woman I’ve never even seen before, comes on to the floor and takes a mic. She looks bemused.)

MOD Manager: “Hello I am [MOD Manager], [Manager]’s manager. How may I—”

(The woman on the other end immediately sets off on a rant.)

MOD Manager: “Ma’am, this is a business. You’re wasting our time. If you want an online product, order it online. Good-day.”

(The MOD manager doesn’t wait for a reply, just hangs up on the customer and turns to us.)

MOD Manager: “Thanks for the call. I needed a laugh.”