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Category: Money

Don’t Discount The Customer’s Ability To Discount, Part 4

| New Zealand | At The Checkout, Bad Behavior, Money

(My manager is serving a customer who has asked for a discount.)

Manager: “Sure, I can give you 10% off.”

Customer: “Hmm, what about 15%?”

Manager: *feeling generous* “Yeah, I suppose I could give you 15% off.”

Customer: “What about 20%?”

Manager: “20% is okay.”

Customer: “30%?”

Manager: “15%.”

Customer: “30%?”

Manager: “10%.”

Customer: “What do you mean 10%? You already said I could have 20%.”

Manager: “Which you asked for and I agreed but you upped it; you can either take the 10% now or my next offer.”

Customer: “Hmmm, I’ll take the next offer then.”

Manager: “Zero percent discount it is, then.”

Customer: “What? You can’t do that!”

Manager: “I just did.”

 

 

Related:

Don’t Discount The Customer’s Ability To Discount, Part 3

Don’t Discount The Customer’s Ability To Discount, Part 2

Don’t Discount The Customer’s Ability To Discount

Getting Loony Over A Loonie

| Niagara Falls, NY, USA | Geography, Money

(The border crossing tolls between Canada and the US are $0.75 US; or $1.00 Canadian, which is a pretty fair exchange rate at the time.)

Toll Booth Operator: “Toll, please.”

Driver: *hands over a loonie — a Canadian $1 coin*

Toll Booth Operator: “Thank you; have a nice visit!”

Driver: *just sits there*

Toll Booth Operator: “Did you need something else? Customs is on the other side.”

Driver: “No, I’m waiting for my change.”

Toll Booth Operator: “You’re not due any change; you gave me a loonie.”

Driver: “Yes, but I’m American!”

I’ve Got A Good Fee-ling About This

| Worcester, MA, USA | Bad Behavior, Money

(I am the treasurer of a small church. I notice that we are paying a fee for every check we write. I thought maybe the bank might waive the fee for a church, so I call.)

Me: “Hi, my name is [My Name], and I’m with [Church]. I was wondering if the bank would waive the fee we are paying on the checks we write, being a church and all?”

Branch Manager: “Gee, I don’t know. I’ve never been asked this before. Let me call down to the main office and see what they say.”

(30 minutes later, my phone rings. It’s the branch manager, but he thinks he is calling his main office.)

Branch Manager: “Hi, this is [Branch Manager] at the Edgewood office. I just got a call from a customer asking if we ever waive the fee for checks because they are a church?”

Me: *thinking fast* “Well, policy is that they must pay, but if they ask, we waive it.”

Branch Manager: “Okay, thanks.”

(10 minutes later, the phone rings again. This time the branch manager is actually calling me.)

Branch Manager: “Hi, this is [Branch Manager]. I talked with the main office and they said we could waive the fee. I’ll adjust your next statement.”

Me: “That’s great, thank you.”

(If she questioned what had just happened, she was never going to call the main office or the customer about it.)