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Category: Money

Do Not Act Honorably

, | WA, USA | Crazy Requests, Money

Customer: “Where is my order?”

Me: “It looks like we had an issue billing your purchase due to a ‘do not honor’ message from your card. We were successful in billing it recently.”

Customer: “EXCUSES! I demand some sort of free gift or something for having to wait. My teenagers come up with better excuses; do you want me to list some?”

Me: “I am really sorry for any confusion. We could not bill this order because your card would not let us. We would recommend reaching out to them for more information as to why they would not allow this charge to go through.”

Customer: “YOU GUYS ALWAYS TRY TO BLAME THIS ON SOMEONE ELSE WHEN IT’S YOUR FAULT. I AM NOT POOR! THERE WAS MONEY ON THE CARD!”

Me: “I am really sorry for this persisting confusion, a ‘do not honor’ message has nothing to do with the funds on the card. It is simply the card company putting a temporary hold on any purchases made on that card. For your security they do not provide us with any information as to why.”

Customer: “Well, then, I really need something free because you guys are making me wait to get my order!”

Trying To Discount The Employees

| Regina, SK, Canada | At The Checkout, Bad Behavior, Money

(A customer walks in with what I assume is his lady friend and buys a shirt for 10 bucks plus tax.)

Customer: “Hey, man. I like this shirt. It’s awesome.”

Me: “We usually have some good looking stuff for a pretty good price.”

Customer: “Yeah, so, do you guys have employee discounts?”

Me: “Yeah. Why? Did you want to apply here?”

Customer: “No. I was just hoping you could hook me up.”

Lady Friend: *slaps his shoulder* “Steve!”

Customer: “What?!” *notices my look of disbelief* “Obviously he can’t because the shirt is only 10 bucks!”

(I rang him through and sent him on his way. 1. If I did that, I’d get fired. 2. Are you that hard up for cash to ask for a discount on a 10 dollar shirt?)

Totally Free From Thought, Part 3

| Australia | Extra Stupid, Money

Me: “Hi, how may I help you today?”

Customer: “Oh, yes, I’d just like to have these, please.”

(I scan both items for her.)

Me: “That just comes to [total]. Did you have [Store points card]?”

Customer: “Hang on, this should be free.”

(The customer is pointing to the second item she had purchased. It’s a spare bottle for the blender she has purchased. The part of the box she’s pointing to says BPA free.)

Me: “Ma’am, BPA free doesn’t mean the item is for free. It’s letting you know the chemical BPA wasn’t used in any plastic that could potentially contaminate your food.”

Customer: “But it says free. That’s false advertising.”

(Needless to say she decided not to buy the spare bottle.)

Related:
Totally Free From Thought, Part 2
Totally Free From Thought