Category: Money

The Christmas Gift Card That Keeps On Giving

| Jacksonville, FL, USA | At The Checkout, Crazy Requests, Holidays, Money

(I work in a bookstore. It is Christmas Eve, an hour before we close. The most important part of our customer service policy is fast cashiering. We have a huge line and only three cashiers, including myself, when an elderly couple comes to my register.)

Woman: *puts a pile of magazines down, and hands me two of our membership cards and a printout slip for a gift card saying it has 23 dollars on it* “We’d like to get these, please, and we want to pay with the gift card.”

Me: *rings up the magazines* “Okay, ma’am, you have two membership cards here… Do you know which one you want to use?”

Woman: “What? No. Those are gift cards!”

Me: “No, ma’am, those are membership cards. They give you ten percent off your purchase.”

(I ring in one card and find that it’s expired. I don’t know why they had two, as we could have just renewed it, but I use the second and give them both back to her anyway. I show her on the screen where she got ten percent off)

Woman: “Fine. Pay with this.” *she hands me the slip for the gift card, which only tells me the last four digits of the card, and the amount; it is worthless as payment*

Me: “I’m sorry, ma’am, I can’t use this. Do you have the actual card with you?”

Woman: “No. I don’t understand! The manager last time slid the card in the machine and gave me the slip and then kept the card. He said I could use this instead!”

Me: “I’m sorry… You say our manager took your card? Do you know which manager this was?”

Woman: “It’s the younger man.”

Me: *knowing who she’s talking about, and knowing that there’s no way he would take a card away and tell her to use the slip* “I’m sorry, ma’am, he’s not in right now. Let me call another manager over.”

(I call another manager over, who is equally confused. She then calls a second manager over. At this point all three of us are trying to calm the woman down.)

Woman: “So you can’t use that slip? Why would we even get a gift card anyway, if you’re just going to tell me I can’t use it? That’s just stupid!”

Man: “Just leave them; I don’t want them anymore if we can’t use the card.”

Woman: “NO! THEY’RE GOING TO USE THE CARD OR THEY’RE GOING TO GIVE US OUR MONEY BACK THAT WAS ON THAT CARD!”

(The managers calm her down and run to the back office, leaving me there at the register with them. Using the two membership cards, they eventually find out what happened.)

Manager: *showing her the receipt they found on file* “Okay, ma’am, according to our system, you used that gift card over two months ago, on a cookbook. You completely used it up, which is why the other manager took it. When a gift card is used up, we throw it away to avoid exactly this confusion.”

Woman: “Well, I’m glad we figured this out. Pay them, honey.” *she then walks away, leaving her husband and the rest of us, guffawing*

Man: *pays and takes the bag from me* “Merry Christmas!”

(The whole ordeal took a half an hour; definitely not fast.)

Refunder Blunder: Christmas Gift Special

| ON, Canada | At The Checkout, Crazy Requests, Holidays, Money

Customer: “Can I return this item without a receipt? It was a Christmas gift and I don’t want it.”

Me: “You can, but it’ll ring up at the lowest price it’s been over the last 90 days, and I know that was on sale a few weeks ago, so you’ll be getting that sale price back for it.”

Customer: “But I’m pretty sure he paid full price for it. It’s not my fault your store doesn’t issue gift receipts.”

Me: “We still issue regular receipts, and we let people go past the regular 30 day return policy if it was a Christmas gift.”

Customer: “Yeah, but I don’t have the receipt, so why can’t you give me the full price for it?”

Me: “Because that’s how our system works. Without a receipt, it comes up at the lowest price it’s been sold at, whether it was from a sale or a price match to a different store.”

Customer: “This is ridiculous! I don’t want it!”

Me: “Can you ask the person who gave it to you for the receipt?”

Customer: “No!”

Me: “Then that’s all we can do.”

Customer: “This is so STUPID! I’m going somewhere else to take it back.”

Me: *to myself* “And that’s why return policies are a thing.”

Putting Them In Two Dollar Squalor

| CO, USA | At The Checkout, Money

(I am working the returns desk after Christmas. Our company has a somewhat flexible return policy; you are allotted store credit if you do not have a receipt. However, you will be given credit worth the most recent sale price, since we have no way of knowing when the item was purchased.)

Customer: “I’d like to return this lamp.” *she places it violently on the counter*

Me: “Certainly! If I could just scan your receipt—”

Customer: “I don’t f****** have it.”

Me: *taken aback, but friendly* “Oh, that’s all right. I can give you store credit.”

(The customer nods sullenly. I process the return and tell her the total; around $18.)

Customer: “You’re s***ing me! I paid $20 for that lamp!”

Me: “Sorry. You’re right, it’s selling for $20 right now, but since you have no receipt, and we can’t tell when you purchased it or what you paid, you’re automatically given the most recent sale price, and this product was $2 off last week.”

Customer: “Well, that’s f****** bull-s***!” *she takes the lamp and storms out*

(Most people are just happy to get anything back at all without a receipt!)

The Grinch Who Can’t Accept Checks

, | PA, USA | At The Checkout, Holidays, Money

(It’s Christmas Day, and I work at a pharmacy retail store that is part of a very large chain. We are a 24 hour store, and we don’t close on Christmas, so we’re usually the only place open. Christmas Day sales are mostly batteries and last minute gift cards, and there’s been a steady stream of customers all morning. During a lull, an older woman walks in.)

Woman: “Hello! I would like to purchase six [Store] gift cards, each one for $10.”

Me: “Okay!”

(I grab the gift cards from next to the till, and count them quickly to make sure I have the right amount.)

Woman: “Now, should I make this out to [Store]?”

(At this point, I realize that she’s writing a check, which my register won’t let me accept as payment for gift cards, so I speak up.)

Me: “Oh, unfortunately, I can’t take a check.”

Woman: “Excuse me?”

Me: “Yeah, sorry, it’s a store policy. [Chain Store #1] and [Chain Store #2] don’t either. I can take cash, credit, or debit, but that’s it.”

Woman: “Well, I don’t have a debit card, and I don’t have any cash!”

Me: “I’m sorry, but I still can’t accept a check.”

Woman: “You, young man, have just ruined Christmas!”

(I told my manager about what the customer said, and was known as “The Grinch” for the rest of the holiday season!)

Better Give Them A Deal Quickly

| Sydney, NSW, Australia | Holidays, Money

(I am working in a busy department store at Christmas less than a week out. I am instructed to take a phone call.)

Me: “Hello, how can I help?”

Customer: “I was in there Tuesday… No, Wednesday, and my sister was with me and after we got a coffee, we came in and bought 2 DVDs and 2 games. They were on sale, you see, and we were getting them for my nephew, who is eight and loves superheroes. We are going up the coast for Christmas to see him and his family as his dad works in the military and he has recently changed schools…”

(The store is packed busy, people waiting, as she tells me every detail of her life.)

Me: “Is there something I can help you with?”

Customer: “I need to know the games I bought and what the original price was.”

Me: “Okay, what games were they?”

Customer: “A superhero one and an army one.”

Me: “I will need to know the exact games to let you know the price.” *I go on to suggest some recent titles that they might be*

Customer: “Oh, I don’t know. How much are games these days?”

(I explain they range in price but new releases $60-$80 on average.)

Customer: “I just want to know the original price because that’s more than I paid. Do you think I got a good deal on the ones I purchased?”

Me: “Perhaps you could look at you receipt and let me know what you purchased?”

Customer: “I don’t have one.”

Me: “Yes, ma’am, I think you got a wonderful deal. Have a nice Xmas.”

Customer: “But I didn’t tell you what ones I bought?”

Me: “Have a nice Christmas, ma’am…”

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