Category: Money


Only Credited With Confusion

| AR, USA | Extra Stupid, Money

(I am called over by an employee handling an order. The customer has already returned two items because the were the wrong color. We only had one item in the correct color in stock, so we are ordering the second item from another store. Apparently, my employee and the customer have been discussing the order for a while and the customer has convinced my employee that the item we are ordering should be free.)

Me: “Ma’am, we’ve already returned this item to your card, and we will only be giving you this new item at the same price. So you aren’t really paying for another one; it’s just an extended exchange.”

Customer: “I don’t understand why I have to pay for it again. I bought these in [Other City] and now I just want to get the other color.”

Me: *thinking she might not have been paying very close attention* “We have to charge you for this new one because you’ve been given a credit on your [Store] card for the one that was the wrong color. When they ship it, they will charge you the same amount and you won’t owe anything.”

Customer: “No, I already paid for it. I paid for it in [Other City].”

Me: “Yes, and you returned it here. See, you have a credit on your account.”

Customer: “Ugh, I just wish I had the others back. I could just drive to [Other Store which is three hours away], and get the right colors there.”

Me: “Certainly, ma’am. Just a moment.”

(I immediately voided the return of her items and the sale of the new one, gave her the old receipt and one that proved her items had not been returned, and sent her on her way. She looked happy, if not a little confused on her way out.)


Wish You Could Counter The Culture

| UK | At The Checkout, Money, Popular

(I work in a small store that does not have enough sales to warrant paying for a credit/debit machine, so we take cash only. There is a large sign at the counter saying this, and there is a cash machine right outside. The cashier’s counter is very small and cramped. On this day, I have three or four people lining up to pay, and the first customer in the queue is buying a large kid’s toy plus a vase and some books.)

Customer #1: “Do you take cards?”

Me: “Sorry, no, it’s cash only.”

Customer #1: “Oh, sorry, I don’t have enough. Can you hold these while I pop over to the machine?”

Me: “Yes, no problem.”

(The customer leaves and due to the limited space I stand up and put the vase and the kid’s toy on my cashier chair and then start to stack the books at the edge of the counter to leave space for the next customer.)

Customer #2: *handing me his items – two books* “Didn’t she want her things?”

Me: “Oh, yes. She only had her card and we only take cash so she’s just gone to get some money. That’ll be [total].”

Customer #2: “Do you take cards?”

Me: “No… only cash. Sorry.”

Customer #2: “Oh. I’ll just have to go get some money out then. Can you hold these books for a few minutes?”

Me: “Yes, that’s fine.”

(I stack them next to Customer #1’s books. By now, there is very little counter space left.)

Customer #3: “That was ridiculous!” *hands me some CD’s*

Me: “Yeah, it happens. That’s [total], please.”

Customer #3: *hands me her credit card*

Me: *speechless*


Paying Attention Is Not In The Cards

| Colorado Springs, CO, USA | At The Checkout, Money, Popular

(At our store, if a customer swipes a food stamps card that doesn’t have enough to cover the entire purchase, the POS will decline the transaction and then print out a slip with the available balance. We then have to type in the amount the customer would like to use and process the card again.)

Me: “Okay, ma’am, your total is [total].”

Customer: *swipes EBT card and the purchase is declined*

Me: *hitting ‘OK’ so the slip prints out* “Okay ma’am, it’s telling me that you don’t have enough to cover the whole tr—”

Customer: *cutting me off* “I know.” *swipes her VISA card*

Me: “So it printed out a slip telling me yo—”

Customer: “Yes, yes. I know.” *swipes VISA card again*

Me: “So now I have to type in the amount and run your card again.”

Customer: “I. KNOW.” *swipes VISA card*

Me: “Ma’am, if you want me to use the available balance on your EBT card I need to run it again.”

Customer: *getting angry* “I kn— Wait, you need to run it again?”

Me: “Yes, ma’am.”

Customer: “Oh…” *swipes EBT card*

(She’s lucky I was paying attention to which card she was swiping and was trying to help! I could easily have just hit the card button on my screen and the entire purchase would have been charged to her VISA instead.)


Enough To Tip The Cup

| Philadelphia, PA, USA | Bad Behavior, Money, Popular

(I am a server at a restaurant right on a main road. It gets really busy sometimes and I am struggling to keep up. I finish taking my orders and turn to see one of my tables had a tip on it, so I grab the money and ask if I can help her with anything before she goes.)

Customer: “Yes. You forgot my to-go cup.”

(I look at her drink. It’s basically empty but I smile and turn to go get the cup.)

Customer: “See these bottom feeders? They only work for you when the money’s on the table.”

(I heard her as I was walking away and was fuming. I walked back, firmly put her to-go cup down, then looking her dead in the eye, slammed the tip back down with it and walked away to take my next table’s order. Your three dollar tip on an 80+ dollar bill was not worth my pride.)


Talking Cheap Baloney

| NY, USA | Crazy Requests, Money

(A customer approaches me at the register. He is wearing a shirt that indicates he is involved with a particular youth organization.)

Customer: “Do you have any cold sandwiches here?”

Me: “We have a few in the deli case there, and there’s also a [Pizza Chain] that does sandwiches across the street—”

Customer: “I don’t want to give them my business.”

Me: “Oh, okay. Well, the sandwiches we have are right down the aisle there.”

Customer: “They have a special, a large cheese pizza for [price] so I asked if I could get a large pepperoni for that price instead because it’s for [Youth Organization] but they said no, that it would be [slightly higher price] to add pepperoni. I can’t believe that!”

(The customer inspects our sandwiches and then leaves. I turn to my coworker.)

Me: “I know that ‘thrifty’ is one of the values of [Youth Organization] but there’s a line between that and just plain cheap!”

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