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Category: Money

Can Finally Hear What You’re Saying

| UK | At The Checkout, Money

(I am a volunteer working for a charity which provides hearing support for the deaf community. We hold outreach clinics in various health centres, providing hearing aid batteries and general maintenance as well as advice. All our services are completely free of charge, and clinics are on a walk-in basis which means when we are busy patients have to wait for quite a while to be seen. This doesn’t always go down well. My next patient is an elderly lady who scowls at me and huffs angrily as she comes into the room.)

Me: “Hi, how can I help you today?”

Lady: “My hearing aids are all muffled. I’ve been waiting for over an hour!”

Me: “Sorry about that, it’s busy today.”

Lady: “Well, it shouldn’t take an hour to be seen.”

Me: “Okay… Well, sorry, I’m on my own—”

Lady: “You’re always on your own. They never send more than one person.”

Me: “Er, yes, I’m the only one who covers this area—”

Lady: “They need to get more workers, then. This is ridiculous!”

Me: “Well, they only have the people that actually want to do the work—”

Lady: “They need to offer more pay or something. They obviously need more people!”

Me: *laughing* “Um, they don’t offer any pay, actually. We’re all volunteers.”

Lady: “Yes, well, but… you get expenses.”

Me: “I don’t get a penny, not even travel expenses. I walk here.”

Lady: “Well, if they don’t pay you anything why do you do it?”

Me: “I just like to spend my time helping people who need it. I don’t get paid, so the charity can keep doing these clinics for free. Now, did you want me to look at your hearing aids for you?”

Lady: *looking embarrassed* “Yes, please…”

(This happens fairly regularly, unfortunately.)

Trying To Re-Coup The Coupon

| Westland, MI, USA | At The Checkout, Crazy Requests, Money

(I am working the return desk at a major department store. We offer a dollar-off coupon for every x amount the customer spends, to be used at a later date. If the customer returns products from the original purchase and the return brings the total under x amount, it makes the dollar off coupon void.)

Me: “Okay, you are going to get $35.76 credited back to your Visa, and it will deactivate your [dollar off coupon].”

Customer: “What do you mean, it will deactivate it?!”

Me: “The coupon will no longer be valid. By returning these items, it drops your purchasing total below x amount, which was what you needed to earn the coupon.”

Customer: “But I had PLANS for that [dollar off coupon]! I was going to buy my daughter new shoes!”

Me: “I apologize for that, ma’am, but I cannot override the system. Once you return products and the total drops below x amount, the coupon is no longer valid.”

Customer: “Well, I still have the coupon right here!” *waves the physical [dollar off coupon] in the air* “I’m not gonna give it to you, so I am just going to take it right up to the register and use it! HA!” *she actually laughed right in my face*

Me: “Well, it actually deactivated electronically, not manually, so the cashier would see that it does not have any balance on it. You can—”

Customer: “But, but… THAT’S NOT FAIR!”

Me: “I’m sorry, ma’am, but if you would like, you can make another purchase, and if that purchase and your old purchase combine to equal more than x amount, I can issue you a new dollar off coupon.”

Customer: “No, no, no! I shouldn’t have to spend more money. I already earned that dollar-off coupon when I made THIS purchase! You are just trying to rip us hard working people off so you can pocket more money! I was going to get my daughter shoes, so I guess you want my daughter to walk around barefoot, looking homeless, and catching some wild disease. You want my daughter to die!”

(She storms off, exiting our store for the rest of the mall, still raving about how I want to kill her child.)

Me: *to my coworker* “Well, if she needed shoes for her daughter that badly, maybe she shouldn’t be purchasing $70 worth of nail polish and fragrance.”

(That customer called to complain to my manager, saying I “threatened the life of her and her child,” and chased her out of the store. Of course, my coworker vouched for me about the threats, but even my manager didn’t believe that I chased her out of the store!)

The Price Is Fright

| Dublin, Ireland | Food & Drink, Money, Movies & TV

Customer: “I’ll have two medium popcorns, two cokes, and packet of sweets, please”.

Me: “No problem, sir. That’ll be €20.”

Customer: “Are you f****** serious?”

Me: “I’m sorry?”

Customer: “That price is ridiculous. I’m not paying that”

Me: “That’s okay, sir. If you are unhappy with the prices there is a shop across the street.”

Customer: “Do you know what you are? You’re a f****** criminal. How dare you charge those prices!”

Me: “I’m sorry, sir, but I don’t make the prices.”

Customer: *pauses for a moment* “Yeah, well… I don’t make the prices either.”

Me: *completely confused* “So, would you like your items or should I put them back?”

Customer: “Well, it seems I don’t have a choice. I guess I’ll have to buy them now. Oh, and I’ll also take a nachos.”