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Category: Money

Fickle Over A Nickel

| ON, Canada | At The Checkout, Bad Behavior, Money, Politics

(I have just completed a transaction with an otherwise calm customer. My city is right across the border from a major American city, and this customer has paid with American currency. Here, we have phased out the penny, and transactions either round up or down to the next .05 or .10.)

Me: “That will be $6.30, please.”

Customer: “But the screen says $6.27!”

Me: “Yes, but we do rounding here. 27 cents rounds up to 30.”

Customer: “Well that’s just ridiculous! I demand to see your manager! You’re trying to short change me! I know the tricks.”

Me: “Sir, it’s just three cents—”

Customer: “GET ME YOUR MANAGER!”

(My manager, having heard all this, steps in.)

Manager: “Sir, I’m going to have to ask you to calm down. My worker here is not trying to short change you, nor is she lying to you.”

Customer: “I want a refund!”

Me: “You didn’t even pay yet.”

(I glance at the money still in this hand.)

Customer: *flustered* “Well, good! I didn’t want you taking my money anyways!”

(He left in a huff, muttering about ‘foreign commies out to get his money.’)

To Give Credit Where Credit Is Due, Part 2

| Carmel, IN, USA | At The Checkout, Extra Stupid, Money

(Part of my job is to offer our store’s loyalty card, which takes the form of a branded credit or debit card, to guests. I have just finished ringing up a guest’s transactions.)

Me: “Have you heard about [Store Debit Card]?”

Guest: “No, that’s okay; I want to avoid credit.”

Me: “No, it isn’t a credit card. It just takes the money out of your checking like debit.”

Guest: “No, I want to avoid credit.”

(I try explaining this a couple more times before giving up. The guest swipes his bank card.)

Guest: “It’s cancel for credit, right?”

Related:
To Give Credit Where Credit Is Due

Yesterday, All My Charities Were Far Away

| Pinellas County, FL, USA | At The Checkout, Liars & Scammers, Money

(The theater company I work for does a charity promotion every summer where we ask customers to donate a dollar or their spare change. Every year, this exact occurrence never fails to happen multiple times on the first day of the promotion:)

Me: “Hello, welcome to [Theater]!”

Customer: “Yes, can I get three tickets for [Movie]?”

Me: “Sure! Would you like to donate $1, or even your spare change, to [Charity]?”

Customer: “What? No, I did that yesterday!”

Me: *palmface*

This Is Why We’re In A Recession, Part 36

| Australia | At The Checkout, Extra Stupid, Money

(My holiday job is at a small bookshop in my town. We have a gift card system connected to another major retailer of books and DVDs. One day a man attempted to buy $50 worth of books with a $50 gift card that had only $1 left on it.)

Customer: “I’d like to pay for these using this gift card.”

Me: “Certainly.”

(I take the gift card and glance at the back, where it is written underneath the original $50 that he’s spent $49 using the card and has $1 left.)

Me: “I’m very sorry, sir, but you only have $1 left on your gift voucher.”

Customer: “What do you mean? It says it’s worth $50!”

Me: “Yes, but you’ve already spent $49 in a previous purchase using this card.”

Customer: “But it says $50!”

(My boss realises that I have a difficult customer and she comes over to help.)

Boss: “I’m sorry, sir, but it seems like there is only $1 on your gift card. However, we will contact the [Other Retailer]’s help desk for you and just check that it’s not a mistake.”

(I call the help desk while my boss attempts to explain the concept of using up money on a gift voucher to the man, who still doesn’t seem to understand and continues to repeat that it says $50 on the back and that someone must be trying to trick him. The help desk tells me that there is, in fact, only $1 left on his gift card.)

Me: “I’m very sorry, sir, but there is actually only $1 left on your gift voucher.”

Boss: “I’m very sorry, but there’s nothing we can do.”

Customer: “That’s ridiculous! Why would they write $50 on the back if it was going to run out?”

Me: “Because you can only spend up to $50 using this card once, just like using a real $50 note. Once you’ve spent it, it’s been spent and you can’t get it back.”

(The man paid the remaining $49 but continued to complain about the gift card for the entire purchase. To our relief he soon left, but was obviously still upset at the revelation that money was not, in fact, unlimited.)

Related:
This Is Why We’re In A Recession, Part 35
This Is Why We’re In A Recession, Part 34
This Is Why We’re In A Recession, Part 33

Vacationing At The School Of Repetition

, | UK | Extra Stupid, Hotels & Lodging, Money

(The phone rings.)

Me: “Good afternoon, School of Medicine, how may I help you.”

Caller: “Yes, my credit card number is 574…”

Me: “Excuse me, why are you giving me your credit card number?”

Caller: “I’m paying my room bill.”

Me: “Your… room bill? We don’t take any outside bookings for our teaching rooms…”

Caller: “No, no, no, the room I was staying in.”

Me: *realisation hitting* “Oh. I think you might have the wrong number, sir. This is the School of Medicine, part of [University].”

Caller: “… you’re not the Hilton Hotel?”

Me: “No, sir.”

Caller: “Oh.”

(He hangs up. I put the receiver down, and I’m just about to turn to my colleagues and comment on the strange call I just received when the phone goes again.)

Me: “Good afternoon, School of Medicine. How may I help you?”

Caller: “Good afternoon. My credit card number is 574…”

Me: “Um, sorry, sir, but you’ve dialled the wrong number again; you’re through to the School of Medicine.”

Caller: “What? Are you sure?”

Me: “Yes, sir, I’m sure.”

Caller: “Oh.”

(He hangs up again. I turn to my colleagues and manage to say ‘that was weird,’ when the phone goes again.)

Me: “Good afternoon, School of Medicine.”

Caller: “Oh, you’re joking!”

Me: “Hello again, sir. No, you’re definitely ringing the wrong number.”

Caller: “But it can’t be. I put the number in right the first time!”

Me: “The first time? The first time you got through to me?”

Caller: “Yes!”

Me: “And did you try putting the number in again the other times?”

Caller: “Well, of course not. That’s why I have redial on my phone!”

(At this point, I have to look up, remove the phone from my ear and breathe deeply through my nose in order not to break into convulsions of laughter.)

Me: “Sir, do you have something with the Hilton Hotel’s number on it?”

Caller: “Yes, I have their booking confirmation.”

Me: “Can you tell me the number?”

Caller: “Yes, it’s 9079 XXXX.”

Me: “I see the problem. Our number is 9097 XXXX. You need to hang up again and dial the correct number this time.”

Caller: “Oh.” *click*

(It took me nearly a minute after he hung up the final time before I managed to start telling my colleagues what had just happened.)

Related:

Laziness Is The Father Of Repetition

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