Category: Money

One Pint Of Stubbornness

| Scotland, UK | At The Checkout, Bizarre, Food & Drink, Money

(I work in a small independent pub which is near to several large chain pubs. As a result, people are sometimes put off by the fact we have slightly higher drink prices. Guinness is among one of the most expensive drinks we sell.)

Me: “Hi, sir, what can I get for you today?”

Customer: “Hi there. Can I have a pint of Guinness, please?”

(I go and pour half of his pint, before returning to charge him for it.)

Me: “That will be £3.90 please.”

Customer: “What?! That’s outrageous, you can get it for £3.40 across the road!”

Me: “I understand that. Unfortunately, as we are an independent pub, we cannot afford to match the prices of the larger chains, especially with the high buy in cost of Guinness.”

Customer: “Well, can’t you make it cheaper? It’s just absurd!”

Me: “No, I have absolutely nothing to do with the prices I’m afraid. We do have [large selection of other drinks] for a lot cheaper if you’d prefer.”

Customer: “No, I’ll have the Guinness, but that’s unacceptable! How can you charge that much?! I wouldn’t work somewhere that charges so much. It’s ridiculous!”

(I keep trying to explain to him why it is so expensive and offer him alternatives but with no success. He does however pay for his drink, and I place it in front of him.)

Customer: “It’s not that I can’t afford £3.90; I can!” *shows me the money in his wallet* “But it’s the principle! Just ridiculous. Where is your sink?”

Me: “Excuse me?”

Customer: “Your sink! I refuse to drink something that costs so much; it’s going down the drain!”

Me: “Sir, you’ve already paid for it. There is really no need for that.”

Customer: “Fine! I’ll chuck it down the toilet, then. I refuse to pay that much for a drink!”

(The customer then went to the bathroom and came back seconds later with an empty pint glass, ranting loudly about high prices and how we were all c***s for charging that much. I would understand if he’d refused to pay for the drink as some people do, but paying for it to chuck it down the toilet?)

Doesn’t Have A Good Frame On Pricing

| MD, USA | Money, Spouses & Partners

(I work in the framing department of a big name arts and crafts store. I’ve just finished an order for a female customer that comes out to about $170 total. (We have a good sale on; her original total was about $450). She realizes her husband has her wallet and groans a bit.)

Customer: “Shoot. My husband will never go for this. I knew I should have taken my wallet with me.”

(She calls her husband and he comes over.)

Customer’s Husband: “Wow, that looks good!” *he sees the total* “It’s going to be how much?! Are you kidding me?”

Customer: “Honey, it’s for [Son]’s college graduation. We were going to give him that much on a gift card anyway.”

(They argue for a while, while I stand there feeling horribly awkward.)

Customer’s Husband: “No, that’s ridiculous. I bet I could get this guy I know to do it for $50. I work on his boats; he’ll do it for me.”

(Note that $50 isn’t even enough to cover the discounted glass, let alone frame and assembly.)

Customer: “Fine. Talk to your guy.”

(As he stomps off the wife turns back to me.)

Customer: “I’ll be back tomorrow.”

(I worked the next night, and yes, she did come back.)

The Color(ful Language) Of Money

| NC, USA | Language & Words, Money

(A patron complaining about the cost of a fax:)

Patron: “Two d*** dollars?!”

Coworker: “Regular dollars will work, too.”

This Conversation Has A Beautiful Final Destination

| UK | At The Checkout, Bad Behavior, Money

Customer: “I’d like to go to [Destination #1] today, then on to [Destination #2] tonight, then back here tomorrow.”

(I know that in order to get from Destination #1 to Destination #2, the customer will have to come back through here, so I sell her a here-to-Destination #1 return and a here-to-Destination #2 return.)

Customer: “Excuse me; this isn’t what I asked for!”

Me: “Sure it is, that will get you to [Destination #1] today, [Destination #2] tonight, and back to here tomorrow.”

Customer: “No! I wanted a single to [Destination #1] and then a [Destination #1] to [Destination #2] return! This is disgraceful customer service. You are useless at your job. You ought to be f***ing fired because you can’t even listen to what people want! You need re-training so you learn not to sell the wrong tickets and waste honest people’s money! How much have you overcharged me, so I can let your manager know how you’ve f***ing stolen from me!”

Me: “Actually, ma’am, I’ve saved you £26.”

(The customer was left gaping while every other customer in the queue who’d heard every word started laughing at her. It was the most beautiful moment in my working life so far.)

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Making It Rain Laminated Sheets

| Canada | Bizarre, Criminal & Illegal, Money, Technology

(An older gentleman approaches the counter, with an abrupt manner about him.)

Customer: “Do you do laminating here?”

Me: “Yep, sure do!”

(Before I can explain pricing or options or anything, he cuts me off:)

Customer: “Well, where is it? Is it a machine in self-serve, or do I have to give you the items, or what?”

Me: “Oh, it gets done here, behind the counter. What are you looking to get laminated today?”

(He reaches into his pocket and gets out his wallet. That’s not that unusual; people frequently get business cards or small wallet-sized photo laminated. However, instead of getting anything like that out, I see he’s opened the bill portion and is pulling out a $100 bill… and another… and another… and another, until he’s holding out ten $100 bills. He holds them out to me like it’s nothing, a strange smugness about him. In my surprise over it, it takes me a second to actually respond, but eventually I take a step back and hold my hands up and shaking my head;)

Me: “I… can’t laminate that.”

Customer: “What?! Well, why not? What’s wrong with it!”

Me: “It’s illegal for me to laminate any kind of currency.”

Customer: “What?! What do you mean? How is that possible? Just laminate it!”

Me: “Well, even if I COULD laminate it… It would get ruined in the machine… Like, it would melt. You know these bills are made of something similar to plastic, right? And the laminate sheet is its own sort of plastic. The heat from the machine would make the bills illegible.”

Customer: “What do you mean? Just run them through.”

Me: “The heat would ruin them. They would melt together with the plastic of the laminate sleeve, probably ‘bleeding’ and blurring…”

(I had no idea if that would happen or not, I just knew that they couldn’t go through the machine because they’d sustain some sort of damage, and also it is illegal. He looked entirely displeased and put out, but then shoved the bills back into his wallet and stormed away. I turned to my coworker who was with me at the time, looking at her in disbelief, and she shrugged.)

Coworker: “Maybe he had some big bill to pay, and he’s trying to be a smart-a** about it.”

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