Category: Money

No Money, More Problems

| Mississauga, ON, Canada | Bad Behavior, Crazy Requests, Money

(I work at the call center for a small company that does promotional gift cards in the US. Recently, one of our cards has gone on the fritz, and the money was removed from a good number of the cards, and put back into the company’s account. Because of this, my manager has been working tirelessly to load each of the cards manually.)

Me: “[Company], how may I help you?”

Customer: “My card is not working!”

Me: “I’m very sorry to hear that, ma’am. May I have the card number so I can take a look at it?”

(She angrily gives me the number, and I can tell just by the set of digits used that it’s one of the affected cards.)

Me: “Unfortunately, ma’am, due to a malfunction in our system, the funds are temporarily unavailable. If you provide us with your name and number, we’ll be happy to call you back as soon as the card is working again.”

Customer: “I’m not giving you my name! And I’m definitely not giving you my phone number! Can’t you just fix it now?!”

Me: “Unfortunately, ma’am, I’m not authorized to work with card balances, but I’d be happy to transfer you to my manager so that we can get things straightened out.”

Customer: “NO! I DON’T WANT TO TALK TO YOUR MANAGER! JUST FIX IT!”

(She continues to harass me for approximately 15-20 minutes; meanwhile, a crowd has begun to gather around my cubicle. Finally, my manager comes to my rescue, and just nods to me to signal that it was okay to transfer her without her permission.)

Me: “Ma’am, my manager would like to speak with you. I’m transferring you now.”

Customer: “I TOLD YOU I-”

(I transfer her over quickly, and my manager wastes no time answering. Knowing what kind of customer she is dealing with, she answers firmly, and from where I’m sitting in my cubicle I can hear the customer go quiet. I take the next call, somewhat frazzled, and fortunately the person is much more gracious about the trouble they are experiencing. Halfway through the second call, my manager comes to my cubicle again, looking like she’s about ready to quit.)

Manager: “The nerve of that woman. Do you know what she asked me as soon as I fixed it? ‘What am I supposed to do with all this money?'”

Credited With Stupidity

| USA | Extra Stupid, Money, Technology

(I work for a website where you are able to book hotels at lower costs. This customer isn’t happy with their stay, and requests a refund.)

Me: “So, the hotel has approved a $50 refund. We usually process that in the form of a credit to be used on our website. It will be available in a few minutes.”

Customer: “So, I can use that on any purchase within the next few minutes?”

Me: “Of course. Let me just finish with the processing of it. You’ll get an email confirmation.”

Customer: “Can I use it on Amazon?”

Me: “No, sir. This is like an in-store credit, but online. It can be used for anything purchased on our website.”

Customer: “What about on EBay?”

(I wish this was the worst thing said to me today.)

Trying To Charge Of Taking A Charge

| Leicestershire, England, UK | At The Checkout, Crazy Requests, Money

(Recently, a minimum 5p charge for plastic bags has been rolled out across the country. A rumour that it’s illegal to charge for bags because they have stores’ logos on them (and therefore advertise the store) has been making the rounds.)

Me: “Do you need a bag?”

Customer: “I’m fine, mate. I’ll just carry them.”

(After I ring him up and pile his purchases on the counter in front of him he points to a plastic bag I have ready on the counter.)

Customer: “It has the [Store] logo on it. That means it’s illegal to charge!”

Me: “By that logic, wouldn’t it be illegal for Apple to charge for any of their products?”

This S*** Is Expensive

| NY, USA | At The Checkout, Awesome Customers, Money

(I am the only cashier working in a fairly busy convenience store. A small elderly woman comes up to the counter with a few laxative-based items.)

Customer: *sweetly* “Can you price-check these for me, dear? I only have [amount] and I need to make sure I don’t spend too much.”

Me: “Sure!” *rings up items* “Your total today is [more than what she has].”

Customer: “Jesus Christ! How much should I have to pay to take a s***?!”

(I am taken aback by this funny exclamation, as it is coming from a sweet old lady. So, I say the only thing I can think of at the time:)

Me: “The struggle is real, ma’am.”

Customer: *sighing* “Why, yes, it is, sweetie. Can you put everything on a credit card?”

Surprising Enterprising

| USA | Bad Behavior, Money, Transportation

Caller: “I need you to come down and fix a tire on my car. It’s flat.”

Me: “Okay, no problem. I’m a bit backed up at the moment, so it will be about an hour before I can come down.”

Caller: “I need to go to [Next Town Over] this afternoon so I need it fixed as soon as possible.”

Me: “That’s fine. I can take care of it by noon, but like I said I have customers here in the shop so I can’t just leave just yet.”

Caller: “Well, I’ll tell you what. I’ll call [Competitor] and see if he can come down, and whichever one of you gets here first gets the business.”

Me: “No, I’m afraid it doesn’t work like that. If you call me down I expect to get the business because you asked me to fix your tire for you. If I get down there and someone else has already fixed it then I’d still have to charge you a service call fee.”

Caller: “What? I’m not paying you for not doing anything.”

Me: “You’re asking me to leave the shop and burn my gas to come down in hopes I get there first. I’m not going to play that game. If you want to call [Competitor] and have them do it instead I’ll understand, or you can wait an hour and I can come down.”

Caller: “I don’t see what the problem is. That’s free enterprise. If you get here first then I’ll pay you to fix it.”

Me: “And if I don’t get there first, I’ve wasted my time and money. ”

Caller: “That’s why you compete for business.”

Me: “We compete by providing better service and lower prices, not by who has the faster truck. You make an oral contract with a business, you should be willing to pay. You wouldn’t order a pizza from two different pizza places and tell them whoever delivered first gets your business, then expect the loser to just eat the costs.”

Caller: “Sounds okay to me. They should give better service.”

Me: “Well, anyway, do you want me to come down or not?”

Caller: “Okay. It’s [Address].”

Me: “Okay, I’ll be down there as fast as I can. Don’t call anyone else to fix it, or if you do call me back and let me know so I don’t waste time driving there.”

Caller: “One more thing… can I wait to pay you tomorrow?”

Me: *face-palm*

Page 63/224First...6162636465...Last