Category: Money

Cash Back Flack

| New Orleans, LA, USA | At The Checkout, Extra Stupid, Money

(I am a cashier at a local grocery store. When paying with a debit card, customers can choose to get cash back from their checking account.)

Customer: *absent-mindedly clicks through the buttons on the electronic payment keypad*

Me: “All right, here’s your $50 cash back.”

Customer: “What? I didn’t ask for that!”

Me: “You did, ma’am. You were asked if you wanted cash back, pressed yes, then the $50 amount.”

Customer: “No, I didn’t! I just kept pressing ‘yes!'”

Me: “Well, the “yes” button on the first screen becomes the “yes” button for cash back, then the $50 button for the amount. It’s an easy mistake to make if you’re just pressing it over and over.”

(I am still attempting to hand her the $50 she pulled out.)

Customer: “Well, I don’t want that!”

Me: “I HAVE to give it to you, ma’am. It’s your money from your account. I can’t keep it.”

Customer: “Well, just put it back in my account!”

Me: “That’s not how cash back works…”

This Is Why We’re In A Recession, Part 44

, | SC, USA | Extra Stupid, Money, Technology

Customer: “I have your mobile app… I know I can take a picture of a check and make a deposit that way. But I want to know how to make a mobile withdrawal…”

Me: “You want to know if you can make a mobile withdrawal?”

Customer: “Yes. I can’t figure out any way to do that.”

Me: “Well, sir, there is no way to do that because you would have to go to an ATM or into a branch to get actual cash.”

Customer: “But I’m not at an ATM and your branch is closed. I want to deposit this check through the app and get cash right now.”

Me: “Well sir, frankly, technology hasn’t gotten to the point where mobile phones can print – and even at that, printing money, unless done by the government, is illegal.”

Customer: “So I can’t make a mobile withdrawal?”

Me: “No, sir.”

Customer: “That’s stupid.” *click*

Related:
This Is Why We’re In A Recession, Part 43
This Is Why We’re In A Recession, Part 42
This Is Why We’re In A Recession, Part 41

This Is Why We’re In A Recession, Part 43

| Vancouver, BC, Canada | Crazy Requests, Extra Stupid, Money

(Working for a large retail chain, our manager had decided that we would no longer accept checks, since they usually ended up bouncing. A customer walks up to the counter with an armful of stuff and pulls out his checkbook.)

Me: “Sorry, sir, but we don’t accept checks here.”

Customer: “But I prefer using checks.”

Me: “Sorry, we don’t accept them… How about your debit card?”

Customer: “I can’t use that. There’s no money in the account.”

Me: “Um… is this the same account for the check you were going to write?”

Customer: “Of course!”

Related:
This Is Why We’re In A Recession, Part 42
This Is Why We’re In A Recession, Part 41
This Is Why We’re In A Recession, Part 40

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Fourth Time Lucky

| BC, Canada | Extra Stupid, Money

(I work in a call centre for a movie rental company; this is not one specific interaction with a customer, but an exchange that happens at least once a day:)

Me: “In order to pull up your transaction, I need the last four digits of the card used.”

Customer: “My credit card?”

Me: “Yes, whatever card you use with us.”

Customer: “You need the last four digits?”

Me: “Yes.”

Customer: “Of my credit card?”

Me: “Yes.”

Customer: “The last four?”

Still Got Meat Between Their Ears

, | Adelaide, SA, Australia | At The Checkout, Food & Drink, Money

(I’m taking drive-thru orders over the speaker box. This particular fast-food chain is known for making burgers “your way” – adding or removing condiments, no matter what the request. Condiments such as lettuce and tomato are free within reason, but some customers try to get away with ordering a plain burger, and then requesting all of the condiments be added, assuming they will get a burger with everything for the price of a plain one.)

Me: “Hi, welcome to [Fast Food Restaurant]. Place your order when you’re ready, please.”

Customer: “I’ll have a hamburger, please.”

Me: “Sure thing; one hamburger is $1.10. Is there anything e-”

Customer: *”On the hamburger, I’d like cheese, lettuce, tomato, onion, and mayonnaise.”

Me: “No worries. That’s one Junior [Brand-name] burger with cheese. That’s $2.85; is there anything else?”

Customer: “… Oh, uh, I’ve changed my mind. How much is a five inch bun on its own?”

Me: “60c.”

Customer: “I’ll get a five inch bun, with sauce, mayo, lettuce, tomato, onion, and cheese.”

Me: “Sure thing. So, that’s a [full-priced burger] minus the meat. That’ll be $3.85… Drive through, please.”

Customer: “D*** IT! You guys are meant to be stupid high-school drop-outs that are easy to fool. Just give me the burger with the meat on it then, thanks.”

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