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Category: Money

Suddenly Got Personal

| OK, USA | Money, Technology

(A customer calls our copy shop with an order for several large format color copies. The problem is that she absolutely refuses to set foot in the store to submit, pay for, or pick up the order, and she claims that our submission website is not working for her.)

Me: “Well, ma’am, do you have a [Store Name] credit card?”

Customer: “Yes, I do.”

Me: “Perfect! That’s the one type of card I am authorized to take over the phone, so we’ll just have you pay with that. I’ll set up your order from here with the files you emailed, and then give you a call when I’m ready to start the payment process.”

Customer: “Sounds great!”

(I spend two hours and miss my lunch setting up her order with our third-party vendor, which requires me to upload 24 images separately and keep their sizes consistent. Normally I wouldn’t go through the trouble, but the profit on this order was sizeable.)

Me: “Ma’am? We’re ready to start the payment process, all right?”

Customer: “All right, the card number is [number].”

Me: “Okay, the machine is asking for a driver’s license number to verify your identity.”

Customer: “Oh, well, I don’t want to do that. This is a corporate account and I don’t just want to give out my personal information.”

Me: “…I, uh… I don’t really have any other option here, ma’am.”

Customer: “Oh, well, just cancel the whole order, then! Goodbye!” *click*

Can’t Re-Coup The Plastic

| NY, USA | At The Checkout, Extra Stupid, Money

(It is nearing the end of my shift and so far everybody has been wonderful. A customer comes up to my till, wanting to do multiple transactions. She believes this will get her the best deal with coupons, even though it makes no difference.)

Me: “I can ring it up all together; it would be easier and faster.”

Customer: *in a snippy tone* “No! Separate! But you can bag it together.”

(Not wanting to cause an argument I say nothing else and start ringing her items up, I move to put the first three items into the same bag. It’s a bit snug but still very easy to carry and not at all heavy. But the customer decides to snap at me.)

Customer: “Would you want your items to be bagged like this?”

Me: “Yes, I would. I believe in saving plastic.”

Customer: “I don’t care about saving plastic. Just put it into separate bags.”

(I do so and continue on with her multiple transactions in silence as I’m a bit upset by her rudeness at this point. I finish up and realize that she did not get the best deal that she could have, so trying to be nice I tell her this.)

Me: “Just to let you know, if you have three items and they add up to $45 you could use three $5 off coupons instead of three 20% off coupons…”

Customer: *still incredibly rude* “Do you think I can’t count? I know how to do this. I know what works best.”

($5 off $15 is 33% and 20% of anything is only 20%, it appears as if she cannot count.)

You’ll Pay For That Confusion

| USA | Extra Stupid, Money, Technology

(I’m cashiering one night when a lady comes through the line with some small items, and the transaction proceeds smoothly. She already has her wallet out and is looking through her cards when I ring up the last item.)

Me: “All right, your total is [price].”

Customer: *panicked* “Wait, I have to pay?!”

Me: “Um… yes. If you’d like to use a card, you can go ahead and slide it in the pinpad…”

(She paid after that without any problem, and I was left confused for the rest of the night.)